Required documents for pet travel

Customer Acknowledgement Form

Upon making a booking for your pet, PetSafe will send you a PetSafe Customer Pre-travel information packet and a Customer Acknowledgement form. The packet is designed to inform customers on pre-travel planning, requirements and risks for pet travel. After you have reviewed the information in the packet, please complete and sign the Customer Acknowledgement Form. You must bring the form with you when you drop off your pet, or ensure that you have provided the person who may be dropping your pet off for you with the completed, signed form.

A completed and signed Customer Acknowledgement Form must be presented at the time your pet is dropped off for travel with PetSafe. The form summarizes the known risks of air travel for pets and the steps needed to prepare your pet for a safe journey. Copies of this form are available at every PetSafe drop-off location for customers who do not have access to a printer. 

For more details or questions about PetSafe, visit united.com/petsafe or contact the experts at our PetSafe Service Center, who are available 24 hours a day, every day: 

Email: petsafe@united.com 

Phone: 1-800-575-3335 (toll-free in U.S.) 

           +1-832-235-1541 (outside the U.S.; regular call rates apply)

For shipments originating in Tokyo, please contact +81 3 6732 5078, available Monday – Friday from 9:00 a.m. - 6:00 p.m.

Additional U.S. travel documents 

  • Health certificates are required for all cats and dogs, and for all other animals where declared value coverage has been purchased. It is strongly recommended that a pre-travel veterinary health exam is obtained for any pet prior to travel.
  • Health certificates must be issued by a licensed veterinarian dated within 10 days of travel for both inbound and outbound flights. 
  • If the return flight occurs more than 10 days after the date your pet's health certificate was issued, a new health certificate is needed for the return flight. If your pet's travel on United precedes or follows international travel, the health certificate must be issued in English or if bilingual, include English. 
  • It's important to note that the pre-travel veterinary visit to obtain a health certificate is not standardized and may not detect pre-existing and chronic conditions, or exposure to viruses and parasites, that can impact your pet's health during or following the stress of traveling. To identify risks that may not be discovered in the brief pre-flight checkup, you should ask your vet to conduct a comprehensive examination of your pet.

Additional international travel documents

Many countries have strict regulations regarding international pet travel. It's important that you plan ahead to obtain all required documents, such as health certificates, import/export permits for international travel and applicable paperwork for customs brokers. 

  • Review all entry requirements for the animal's specific destination. The USDA pet travel website provides details for pet travel to and from the U.S. and most countries.
  • It is important to note that certain breeds and animal types are not allowed into some countries.
  • Customers must contact the destination country's embassy or consulate at least one month before departure to ensure all country-specific entry procedures are followed.
  • It is strongly recommended that you discuss your pet's travel plans with a veterinarian, well in advance of travel, to ensure your pet will be in compliance with all pet import regulations.