Preparing your pet for travel
Pre-travel review of required documents and photos
At least five days before your pet’s travel, you'll need to submit four required items for review and approval through our secure portal. Please note that if we haven't received these four items before your pet's travel, their reservation may be canceled.
The required items include:
- A scanned copy of the completed, signed and dated Customer Acknowledgement Form
- A scanned copy of your pet’s Health Certificate from a licensed veterinarian dated within 10 days of travel (or the timeframe required by the destination country)
- A digital photo of your pet clearly showing their face to verify the breed
- A digital photo of your pet’s travel crate to verify compliance with PetSafe’s crate requirements
Please note: Each item submitted must be less than 5MB
Once you complete these steps, we'll be able to help you correct any errors before your pet’s travel so that they can travel as planned.
We reserve the right to review all PetSafe travel reservations, based in part on your submission of the required documents. Once we receive your pet's documents, we'll let you know if anything needs to be corrected or resubmitted for approval, or if we need any more information about your pet.
For your pet’s safety, acceptance for travel always depends on final review, inspection and approval by United PetSafe when you drop off your pet at the airport on travel day.
Health certificates are required for all cats and dogs and need to be issued by a licensed veterinarian. It's important to note that the pre-travel veterinary visit to complete your pet’s health certificate is not standardized. During this checkup, your vet may not detect pre-existing and chronic conditions, or exposure to viruses and parasites, that can impact your pet's health during or following the stress of traveling. You should ask your vet to do a comprehensive exam of your pet to identify risks that might not be discovered in the brief pre-flight checkup. Health certificates need to be dated within 10 days of travel (or the time frame required by the destination country). If your pet’s return flight is more than 10 days after their health certificate was issued, you’ll need to get a new health certificate for the return flight.
Some countries’ health certificates have shorter time frame requirements of less than 10 days for pets traveling to these countries, so be sure to check the country’s guidelines if your pet is traveling internationally. If your pet is traveling internationally before or after traveling with United, the health certificate needs to be issued in English or include an English translation.
Special requirements for pets traveling to Hawaii
Hawaii’s Department of Agriculture has strict regulations to prevent the spread of diseases and maintain the state’s rabies-free status. It’s important that all requirements are reviewed more than 30 days before your pet’s arrival into Hawaii and before you contact PetSafe to arrange your pet’s travel. Please visit the State of Hawaii website to learn more about the requirements for importing pets and animal quarantine rules.
Customer Pre-Travel Information Packet and Customer Acknowledgement Form
Once you book your pet’s trip, we’ll send you a PetSafe Customer Pre-Travel Information Packet and a Customer Acknowledgement Form. The packet is designed to help you with your pre-travel planning and to outline the requirements and risks of pet travel.
After you’ve reviewed the information in the packet, please complete and sign the Customer Acknowledgement Form. The Customer Acknowledgement Form summarizes the risks of air travel for pets and details the steps you’ll need to take to prepare your pet for a safe journey.
You’ll need to submit a completed and signed Customer Acknowledgement Form through our secure portal at least five days prior to travel.
You’ll also need to show us two copies of the signed Customer Acknowledgement Form when your pet is dropped off. If someone else is dropping off your pet, please make sure that they bring the completed and signed forms. Please note that the shipper/pet owner needs to sign the Customer Acknowledgement Form if someone else is dropping off your pet.
Additional requirements for international travel
Bookings for international travel with PetSafe are only accepted from professional pet shippers who are members of the International Pet and Animal Transportation Association (IPATA). IPATA professionals specialize in pet travel preparation and obtaining required documents, such as health certificates, import/export permits, and paperwork for freight forwarders and customs brokers. IPATA members also work closely with pet owners to clarify travel details with a key focus on the pet’s well-being.
IPATA shippers will also complete an IPATA Departure Checklist that identifies the documents required for entry into specific destinations. The completed IPATA Departure Checklist, and any additional required documents confirmed by your IPATA shipper, need to be presented when your pet is dropped off at the airport on travel day.
To start planning your pet’s international travel, please select an IPATA professional shipper from the list found at ipata.org.
Important information to know before planning international pet travel:
- To learn about specific destination requirements, visit the U.S. Department of Agriculture (USDA) pet travel website, which provides details for pet travel to and from the U.S. and most countries.
- It's important to note that certain breeds and animal types are not allowed into some countries.
- The destination country's embassy or consulate can also provide details to ensure all country-specific entry procedures are followed.
- We strongly recommend that you discuss your pet's travel plans with a veterinarian well before their travel, to make sure your pet meets all the import regulations.