Helpful travel reminders
- The animal is expected to be seated in the floor space below your seat
- The animal should not extend into the aisles
- The animal must behave properly in public and should follow directions from its owner
- When traveling with an emotional support animal or psychiatric service animal, you'll need to submit all three forms together to the Accessibility Desk at least 48 hours before your flight
- Contact the United Accessibility Desk at 1-800-228-2744 if you have any questions or special requirements
Trained service animals
Trained service animals are animals that receive specific training to perform life functions for individuals with disabilities. These animals are limited to cats, dogs and miniature horses and must be a minimum age of four months for acceptance on United. Examples include animals that assist with visual limitations, deafness, seizures and mobility limitations.
Trained service animals are accepted in cabin for qualified individuals with a disability. A service animal should sit in the floor space in front of the customer's assigned seat and cannot protrude into the aisles. Customers may use an approved in-cabin kennel for smaller animals provided its use meets stowage requirements. Exit row seating is prohibited. Documentation may be required for an animal traveling to international destinations.
Emotional support and psychiatric service animals
Emotional support animals and psychiatric service animals provide emotional, psychiatric or cognitive support for individuals with disabilities, but may or may not have task-specific training with respect to a disability.
Emotional support and psychiatric service animals are also accepted in cabin for qualified individuals with a disability if certain information and documentation are provided in advance of travel. United requires additional documentation for customers traveling with an emotional support animal or a psychiatric service animal. In addition to providing a letter from a licensed medical/mental health professional, customers need to provide a veterinary health form documenting the health and vaccination records for the animal as well as confirming that the animal has been trained to behave properly in a public setting. With prior documentation and clearance, a customer may travel with no more than one emotional support animal, which cannot weigh more than 65 pounds, may only be a cat or dog and must be of a minimum age of four months. Multiple emotional support animals for a single customer are not permitted. Emotional support and psychiatric service animals are not allowed on flights eight hours or more in duration. United will consider all relevant information, including information from the required documentation, when determining whether an emotional support animal or psychiatric service animal may safely travel in the aircraft cabin.
Additional documentation beyond United’s requirements may also be required for an animal traveling to an international destination, Hawaii and other locations. Please note that not all international destinations allow the entry of animals, and restrictions vary by country. Customers should contact the appropriate consulate or embassy to make sure that all necessary procedures are followed.
An animal must sit at the customer's feet without protruding into the aisle or other area that must remain unobstructed to comply with safety regulations. Customers may elect to use an approved in-cabin kennel for smaller animals. Unless in a carrying container, the animal will need to be leashed at all times in the airport and in flight. Exit row seating is prohibited. Refer to the U.S. Department of Transportation 14 CFR Part 382 or contact United for additional information.
Customers traveling with an emotional support animal or a psychiatric service animal must submit the required documentation at least 48 hours before the customer’s flight via our secure portal. If we are unable to validate the documentation, if the customer does not provide completed documentation, or if advance notification is not given, the animal may be denied boarding or may be eligible to be transported as a pet, and pet fees may apply. Contact the United Accessibility Desk at 1-800-228-2744 if you have any questions about this process or are booking a flight within 48 hours of the departure time. See Rule 16 of United’s Contract of Carriage for additional information on service animals.
Service animals in training
United only recognizes service animals which have been trained and certified. Animal trainers are permitted to bring one service animal that is training to assist disabled passengers onboard free of charge. These service animals must not occupy a seat. Trainers transporting service animals in the ordinary course of business or service animals who are not in training must check these animals.
Therapy animals, which are pets that have been trained and registered by a therapy organization in order to visit nursing homes, hospitals, schools and other facilities, are not considered to be service animals. When traveling with a therapy animal, standard pet-related regulations and restrictions will apply.
The Centers for Disease Control and Prevention (CDC) requires all dogs entering the United States to be immunized against rabies. Proof of vaccination is required before air travel begins.
There are restrictions regarding the entry of service animals into Hawaii. Customers planning to travel to Hawaii should contact the Hawaii Animal Quarantine Branch manager directly for quarantine requirements. The 24-hour phone number is 1-808-837-8092. You may also view animal quarantine information at the Hawaii Department of Agriculture website
Republic of Ireland
Customers traveling with a service animal to Dublin, Ireland, should review the entry requirements at www.agriculture.gov.ie/pets/. Significant advance notice is required.
United is approved under the United Kingdom's Pet Travel Scheme (PETS) to accept service animals on flights to the UK. Review the entry requirements on the gov.uk website. Please provide a minimum one-week advance notification. Additional fees may apply.
|Destination||Service animal policy|
|Edinburgh, Scotland||Notify the Border Inspection Post at Edinburgh Airport at email@example.com or +44 (0) 131-317-7277.|
|Glasgow, Scotland||Contact Pets on the Move at firstname.lastname@example.org or +44 (0) 156-382-9262.|
|London Heathrow||Notify the Heathrow Animal Reception Centre through their website. Visit the City of London Corporation website for more information.|
|Manchester||Notify Pets on Jets at email@example.com or +44 (0) 161-209-7670.|
Service animal policy and location
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Service animal policy
Other international destinations
Restrictions on the entry of animals vary by country. Customers should contact the appropriate consulate or embassy at least four weeks before departure to make sure that all necessary procedures are followed.
Once customers receive approvals from the respective authorities, please provide a minimum 48-hour advance notification to the United Accessibility Desk at 1-800-228-2744 from within the United States or Canada, or from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk. Please also fax or email the required documentation to 1-872-825-0208 or firstname.lastname@example.org..