accessibilityaccessibility

Web accessibility standards

It’s our goal to be the most accessible airline in the world, and that starts with our website.

Our commitment to accessibility

We’re committed to making our website accessible for all people, regardless of ability. Whether you use a screen reader, keyboard navigation, text-to-speech, a Braille computer, or any other assistive technology, we’re making it easier to navigate our website and read and understand our policies.

What we’re doing

We’re always improving our website to make it more accessible. W3C Web Content Accessibility Guidelines (WCAG) 2.0 sets the baseline for our accessibility standards. Here are a few steps we’ve taken over the last several years:

Our site is keyboard accessible and easy to navigate with a screen reader.
Our site is keyboard accessible and easy to navigate with a screen reader.
Our design system prioritizes inclusive design, including color contrast.
Our design system prioritizes inclusive design, including color contrast.
We include alt text for images, icons and other visuals.
We include alt text for images, icons and other visuals.
Captions and transcripts are provided for videos and multimedia.
Captions and transcripts are provided for videos and multimedia.
All form fields have labels and can be navigated by tabbing.
All form fields have labels and can be navigated by tabbing.
Pages are consistent, so navigation and menus are the same everywhere.
Pages are consistent, so navigation and menus are the same everywhere.
Plain language is used to explain information clearly.
Plain language is used to explain information clearly.
Created a travel social story to explain the flying process.
Created a travel social story to explain the flying process.

Additional info on screen readers

If you use a screen reader to access the web, we recommend the following screen reader and browser combos:

JAWS
Use with Internet Explorer
JAWS
Use with Internet Explorer
NonVisual Desktop Access (NVDA)
Use with Internet Explorer
NonVisual Desktop Access (NVDA)
Use with Internet Explorer
VoiceOver
Use with Safari
VoiceOver
Use with Safari
JAWS
Use with Internet Explorer
JAWS
Use with Internet Explorer
NonVisual Desktop Access (NVDA)
Use with Internet Explorer
NonVisual Desktop Access (NVDA)
Use with Internet Explorer
VoiceOver
Use with Safari
VoiceOver
Use with Safari

Linking to other websites

We sometimes include links to other websites for more information. We don’t control these sites and they may not meet the same accessibility standards as we do.

External links are marked with this icon:

If you’re using a screen reader, we include alt text for this icon letting you know this is an external link.

Contact us

If you have any feedback about the accessibility of our website, let us know.

If you have a disability or our website is not accessible to you, contact our accessibility desk at 1-800-228-2744.

Learn more about traveling with a disability.