For ticketing, reservations or ticket changes, contact us using the information below. We suggest visiting the Flight Search and Manage Reservations sections before contacting us, as you may be able to book or change your reservation on united.com.
United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the menu by touch-tone, please see the list of options and corresponding touch-tone commands below:
If you book your flight on united.com, you won’t have to pay a ticketing service charge. If you book with a United representative by phone or in person in the 50 United States and Canada, service charges are $25 by phone, $30 at a City Ticket Office and $50 at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on United MileagePlus® Premier® status level.
Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.
TELECOMMUNICATION DEVICE FOR THE DEAF OR TELETYPEWRITER
TDD/TTY: 1-800-323-0170
Language
Phone number
Hours available
Cantonese
1-800-551-0943
8:00 a.m. – 6:00 p.m. daily, Central time
Dutch
1-800-225-8612
Monday – Friday, 2:00 a.m. – 10:30 a.m. Central time
French
1-800-537-3444
1:00 a.m. – 1:00 p.m. daily, Central time
German
1-800-537-2999
1:00 a.m. - 5:00 p.m. daily, Central time
Hebrew
1-800-225-8610
Monday – Friday, 11:00 a.m. – 9:00 p.m. Central time
Italian
1-800-537-8885
1:00 a.m. – 1:00 p.m. daily, Central time
Japanese
1-800-537-3366
8:00 a.m. – 9:00 p.m. daily, Central time
Korean
1-800-825-2136
Monday – Friday, 9:00 a.m. – 9:00 p.m., Central time
Mandarin
1-800-551-3062
8:00 a.m. – 9:00 p.m. daily, Central time
Portuguese
1-800-323-5359
2:00 a.m. – 6:00 p.m. daily, Central time
Spanish
1-800-426-5561
24 hours a day, seven days a week
Services provided by United ticket offices include:
Flight reservations
Ticket changes
Flight check-in, starting 24 hours prior to departure
Group ticketing
Seat assignments
Economy Plus® seating
Special meal requests
Special travel requests including dietary meals, accessibility and unaccompanied minors
MileagePlus award travel
MileagePlus ticketing
Alliance Partner ticketing
Promotional offers may be available
Flight reservations
Ticket changes
Flight check-in, starting 24 hours prior to departure
Group ticketing
Seat assignments
Economy Plus® seating
Special meal requests
Special travel requests including dietary meals, accessibility and unaccompanied minors
