Help Center
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We’re here to help however we can
Accessibility and assistance
What to know when you're traveling with a wheelchair, a service dog or need extra assistance with your trip.
- Wheelchair assistance
How to request and info on checking yours - Customers with disabilitieslink opens in new window
See how we help travelers who need extra assistance - Service dogslink opens in new window
Guidelines, policies, how to add a service dog to your profile - Accessibilitylink opens in new window
See our policy and commitment to accessibility - Accessible seatinglink opens in new window
Request accessible seats for travelers with disabilities - Oxygenlink opens in new window
What to do if you need to bring oxygen on board
- Wheelchair assistance
Baggage
Answers to your questions about checking, carrying on, paying for and tracking your bags.
- Baggage fee calculatorlink opens in new window
See what it will cost to check your bags - Carry-on bagslink opens in new window
See which bags can join you on board - Damaged or delayed bagslink opens in new window
Submit a claim or trace baggage - Claim statuslink opens in new window
See the status of a baggage claim you filed - Baggage FAQslink opens in new window
Answers to common questions about bags - Lost itemslink opens in new window
How to report and follow up on missing items
- Baggage fee calculatorlink opens in new window
Booking a trip
Find out everything you need to know, from booking a flight to using travel credits.
- Book a flightlink opens in new window
Let's get started with a new trip - Booking FAQslink opens in new window
Answers to common questions about booking flights - Sustainable travellink opens in new window
Learn about United's carbon offset program and how you can participate - Insurancelink opens in new window
Learn more about travel insurance - Travel credits
Learn more about the different types and how to use them - FareLocklink opens in new window
See how to reserve your trip now and pay later
- Book a flightlink opens in new window
Children and infants
Tips and information if you'll be traveling with little ones.
- Traveling with childrenlink opens in new window
Tips for travel with little ones - Traveling while pregnantlink opens in new window
Safe travel tips with a baby on the way - Minors traveling alonelink opens in new window
Policies and procedures for young children traveling on their own - Baggage for infantslink opens in new window
What you can bring on board for free and what you need to check
- Traveling with childrenlink opens in new window
COVID-19
All the latest updates on testing, vaccination and other COVID-19 policies.
- What to expectlink opens in new window
Learn what to expect when you get to the airport - Change upcoming travellink opens in new window
Make any changes to trip COVID-19 may have caused - Travel guidelineslink opens in new window
Find the latest on COVID-19 travel policies and restrictions
- What to expectlink opens in new window
Help with trips
See how to check in for flights, watch your flight's status, register for TSA PreCheck and more.
- TSA PreChecklink opens in new window
Get through security faster with a Known Traveler Numbers - Global Entrylink opens in new window
Make international travel easier - Changing or canceling a triplink opens in new window
What to do when your plans change - Flight changes and cancelationslink opens in new window
What happens when there is a change to your flight's schedule - Flight statuslink opens in new window
Check your flight time, standby list position and more - Check-inlink opens in new window
What you need, and when and how to do it
- TSA PreChecklink opens in new window
Hotels, Cars, Cruises and Vacation packages
Support with everything you'll need and want to do once you're off the plane.
- United Packageslink opens in new window
Information and booking - Car rentalslink opens in new window
Information and reservations - United Hotelslink opens in new window
Book a room or see your reservation - United Cruiseslink opens in new window
Information and tickets
- United Packageslink opens in new window
International travel
What you need to bring if you're traveling abroad.
- Travel informationlink opens in new window
Helpful links and destination information for your international trip - International requirementslink opens in new window
Learn what documents you need for your trip
- Travel informationlink opens in new window
My MileagePlus account
Update your account info, check on your award miles balance, help accessing your account and more.
- TravelBanklink opens in new window
What you need to know and how to use it - Forgot MileagePlus numberlink opens in new window
Help locating your account info - Name changelink opens in new window
How to change the name in your account - Locked accountlink opens in new window
Help getting back into your account - Join MileagePluslink opens in new window
See how to sign up and start earning when you fly - Premierlink opens in new window
See how close you are to qualifying - Missing mileslink opens in new window
Request to add credits to your account - MileagePlus Service Centerlink opens in new window
Your one-stop shop for all account support
- TravelBanklink opens in new window
Refunds and Customer Care
Request or check the status of a refund or get in touch with customer care.
- Refundslink opens in new window
See our refund policies - Refunds in progresslink opens in new window
Request a refund or check the status - Customer Carelink opens in new window
Share your feedback with us - Receiptslink opens in new window
Look up and request copies
- Refundslink opens in new window
Seats and upgrades
We're here to help you find your favorite seat and fly in comfort.
- Seat optionslink opens in new window
See all our seat types and cabin options - Change seatslink opens in new window
How to pick a different one - Basic Economylink opens in new window
See more about your ticket - Economy Pluslink opens in new window
See what this fare gives you - Upgradeslink opens in new window
Everything you need to know - Upgrade with mileslink opens in new window
How to redeem your award miles
- Seat optionslink opens in new window
Specialty desks
Information for traveling with groups, for business meetings or using United PerksPlus.
- Traveling with groupslink opens in new window
Services, pricing and other information on United Groups - Traveling for meetingslink opens in new window
Services, pricing and other information on United Meetings - United PerksPluslink opens in new window
See how your company can earn points and rewards with us
- Traveling with groupslink opens in new window
Traveling with pets
Everything you need to know before you bring your four-legged friend on board.
- In-cabin petslink opens in new window
See how and if you can fly with your pet
- In-cabin petslink opens in new window
United Club and lounges
See how to check in for flights, watch your flight's status, register for TSA PreCheck and more.
- Hourslink opens in new window
See when United Club locations are lounges are open - Accesslink opens in new window
How you can get into a United Club location or enjoy the lounge - Visiting United Club and lounge locationslink opens in new window
How to buy memberships and one-time passes
- Hourslink opens in new window
Not finding what you’re looking for? Let’s talk!
