The primary role of the personal safety assistant is to assist a disabled customer exiting the aircraft in case of an emergency evacuation or to establish communication for the required safety briefing.
United requires a personal safety assistant to accompany a disabled customer who has any of the limitations listed below:
- A customer with a mental disability who is unable to understand and respond to safety instructions from the flight crew, including the safety briefing
- A customer who has both severe hearing and severe vision impairments and can’t establish some means of communication with our personnel that is adequate both to allow for transmission of the safety briefing and for the customer to assist in their own evacuation of the aircraft in the event of an emergency
- A customer with a severe mobility impairment who is unable to physically assist in their own evacuation of the aircraft
- A customer requiring a stretcher (for Micronesia flights only)