Ensuring a safe and comfortable journey

IMPORTANT: Do not feed your pet in the two hours prior to flight departure, as a full stomach can cause discomfort for a traveling pet. We recommend that healthy, large breed adult dogs are not fed any later than four hours before their flight. This meal should be smaller than usual to  avoid gastrointestinal distress or "bloat" during travel. Small breed puppies younger than 16 weeks and less than 10 pounds may be fed a small meal two to three hours before their flight.
 
Feeding overview 
PetSafe® is required to attach a certification to the outside of the crate that states the last time the dog or cat was offered food and water. This certification must be signed by the customer and include any special feeding and watering instructions. This will help PetSafe provide proper care for your pet. 
  • Food and water dishes must be securely attached to the inside of the crate and must be accessible from the outside so they can be filled without opening the door. 
  • PetSafe provides food and water to pets based on USDA regulations and veterinary recommendations. Food and water is provided to puppies and kittens (8 to 16 weeks old) at least every 12 hours. 
  • Pets older than 16 weeks are fed every 24 hours and given water at least every 12 hours. When longer flights do not allow for feeding on schedule, pets are fed at the earliest opportunity after landing. 
  • Customer-provided food will be used by PetSafe kennel staff to feed pets, based on the length of the journey. If food is not provided by the customer, PetSafe's kennel facilities have food available and will feed pets at appropriate times.
  • Our consulting veterinarian recommends that healthy, adult animals - particularly large breed dogs - should travel on an empty stomach to minimize gastrointestinal issues. Kennel staff will feed pets small amounts of food when necessary. 
Comfort stop and kenneling overview
Comfort stops are required for all dogs and cats booked to travel on a route that involves two or more flights and exceeds a travel time of 24 hours. Depending on your pet's itinerary, you may choose to purchase an optional comfort stop.  
  • All animals are provided a well-being check to ensure there are no signs of distress or illness
  • Adult dogs are given an opportunity to relieve themselves 
  • Soiled dog and cat crates are cleaned and pets are wiped or bathed, if needed. Soiled bedding is removed and discarded 
  • Water/ice is replenished and pets are fed based on the travel schedule 
  • Pets with overnight stays or lengthy delays are placed in secure kennels and fed accordingly 
Changes to planned travel 
In many cases, animals are booked weeks or months in advance of the planned travel date. Operational adjustments, such as changes to aircraft type, flight schedules and routes, sometimes require pets to travel on a different itinerary from route originally booked.
 
Emergency veterinary support 
PetSafe will seek veterinary treatment in the unlikely event of a pet becoming ill or injured while in our care. If in the course of this treatment, the consulting veterinarian determines that the diagnosis or health issue is not transit-related, such as pre-existing conditions, customers are responsible to reimburse United for the cost of veterinary care.