A Complaint Resolution Official (CRO) is a specially trained employee at the airport who can answer your disability related questions during your trip. They help us make sure we’re in compliance with the Department of Transportation Rule 14 CFR Part 382 and our own policies.
Yes. Canada’s Accessible Transportation for Persons with Disabilities Regulations (ATPDR) lets travelers to and from Canada save their accessibility services information with us for easy access later. Learn more about the ATPDR.