What to expect when you fly
Travel looks different than it used to. This is why we’ve created processes and features to help you navigate the airport and your trip in a post-pandemic world.
You can wear a mask if you choose, but they're no longer required on domestic flights. If you're flying internationally, whether a mask is required depends on the arrival country's mask requirements.
If you're flying to a country that still has a mask mandate, you can be considered for an exemption if you have a disability or medical condition. Here's how it works:
- After booking your ticket, submit a mask exemption request form at least 7 days before your trip starts to email@example.com.
- We'll review your form and let you know if you qualify per CDC, DOT and TSA standards.
- If you do qualify, you'll need to provide proof of a negative COVID-19 PCR test within 72 hours of your flight. You'll also need to provide a second negative COVID-19 PCR test within 72 hours of your return flight.
- After receiving your negative test, we'll give you a letter of approval for your mask exemption. You'll need to print and carry this letter with you during your trip.
You may be asked to move seats or change your itinerary as part of your mask exemption. These changes will be made for you for free. You'll need to submit a new mask exemption form each time you travel.
At check-in you'll be asked to provide your contact info to help with contact tracing. Sharing this information is optional.
We may share your contact tracing information with the CDC through U.S. Customs and Border Protection (CBP). Information is shared this way because it's faster than sharing it with the CDC directly. The CDC will make your information available to local health departments so they can contact you regarding exposure to COVID-19.
If you have the United app, you can contact us at any time via chat, phone, or video chat. If an agent isn't available right away, you'll be added to a queue. We'll use your preferred contact method to get in touch once someone is available.