Stay connected when you fly with United Wi-FiSM. It works with nearly any device (laptop, tablet or phone) and is available on most flights.
From pricing to actually using Wi-Fi on your flight, here’s what you need to know.
On U.S. domestic and short-haul international flights, like those to Mexico and Canada, Wi-Fi is $8, or 800 miles, for MileagePlus® members and $10 for everyone else. For all other flights, prices depend on where you’re headed and how long your flight is.
Wi-Fi Day Pass
Want to buy Wi-Fi for the day rather than the flight? MileagePlus members can get a Wi-Fi Day Pass for their entire trip. Buy before you fly either during booking or by adding it to an existing trip in trip details.
Your Wi-Fi Day Pass will begin working one hour before your first flight of the day is scheduled to leave and expires 24 hours later. It’ll also cost the same amount it would to buy Wi-Fi for each individual flight during the 24 hour period.
Added benefit for MileagePlus Cardholders: You get 25% back on all United Wi-Fi subscription purchases, including Wi-Fi Day Pass.
If you travel often, you may want to consider buying a Wi-Fi subscription. With subscriptions you can pay for a month or year of Wi-Fi usage in advance through your MileagePlus account. Prices start at $49, or 7,500 miles, a month.
Your subscription can only be used on flights within the region you selected. You can change the region at any time in your MileagePlus account. It may also take 24 hours to process, so make sure you purchase it in enough time to use Wi-Fi on your next trip.
Added benefit for MileagePlus Cardholders: You get 25% back on all United Wi-Fi subscription purchases.
On most flights, Wi-Fi is available from takeoff to landing.
Most flights don’t allow you to stream video through sites and apps like YouTube, Netflix, Hulu, or HBO. You can still access movies and TV shows through the United app.
However, you can stream video on the following planes: select Airbus 319, select Boeing 737s, including the 737 MAX 8 and 9, and Boeing 757-300s.
Voice and video calls are not supported on our onboard Wi-Fi.
Yes, you can connect to a virtual private network, or VPN, using our Wi-Fi network.
If you bought Wi-Fi, you can only use it on one device at a time. You can, however, switch from using Wi-Fi on one device to another if you bought the Wi-Fi through your MileagePlus account.
To make the switch, go to unitedwifi.com on your second device and select “Switch device”. Sign in to your MileagePlus account and your first device will automatically disconnect, and the new one will take over.
No, only you can use your Wi-Fi subscription. It also can only be used on one device at a time.
If you can’t connect to Wi-Fi we suggest first making sure both the plane and the device are Wi-Fi enabled. If they are, trying disconnecting and reconnecting from the network.
If you bought Wi-Fi and couldn’t use it, you can request a refund. If your Wi-Fi was provided by Intelstat or Gogo, contact them for a refund. For other providers, request a refund using our form. You can find who the Wi-Fi provider was for your flight on your Wi-Fi receipt.
Sometimes service does get interrupted during a flight. If this happens, try relaunching your browser to solve the problem. Otherwise, your access will automatically resume once the network becomes available again.
We also monitor flights for low connectivity. If we detect you’re on one of those flights, we’ll refund you the next day. If you don’t get a refund you can also request one.
If you’ve bought a Wi-Fi Day Pass and your flight is delayed for an hour or more, your day pass expiration will be extended by that amount of time. If your flight changes to a different day because of a schedule change, your day pass will be transferred to the new date and time for your flight.
All you have to do is activate your gift. This will link your subscription to your MileagePlus account.
If you already have a subscription and are gifted one, you can add the gift value to your TravelBank. This can be used to buy a future flight or to make future subscription payments.
If you’re a T-Mobile or Sprint customer on an eligible plan you can access T-Mobile Wi-Fi on your flight.
You can text, surf the web, check email, scroll your favorite social networking apps, and stream video when available on select flights.
You won’t be able to make phone calls, including emergency calls and texts to 911, or be able to access short codes for account and phone information during your flight.
All you have to do is follow these steps:
- Put your device in airplane mode and make sure Wi-Fi is turned on.
- Connect to our Wi-Fi network and make sure Wi-Fi Calling is turned on.
- Go to unitedwifi.com or open our app.
- In the app you can choose “Wi-Fi and Entertainment” and then “T-Mobile In-Flight Connection”. Or, on unitedwifi.com you can select “Free W-Fi and Texting”.
- Enter your phone number and select “Activate”.
- You may be prompted to enter a PIN at this stage. See the One-Time PIN steps for details.
When launching your T-Mobile Inflight session, there is now a second layer of authentication using a One-Time PIN to make sure it's really you. A One-Time PIN will be sent via text message to the phone number you entered. Please ensure your phone is in Airplane Mode, Wi-Fi Calling is ON and try again if needed (it may take up to 2 minutes to receive the PIN in flight). Once you receive the One-Time PIN and start your T-Mobile Inflight session, your device information will be saved for your next flight on United.
Start texting and browsing and enjoy your flight!