In-Flight Wifi

Trying to connect to Wi-Fi on your flight? Turn off private relay and go to unitedwifi.com.

United Wi-Fi

Stay connected when you fly with United Wi-FiSM. It works with nearly any device (laptop, tablet or phone) and is available on most flights.

Using Wi-Fi

From pricing to actually using Wi-Fi on your flight, here’s what you need to know.

Pricing

On U.S. domestic and short-haul international flights, like those to Mexico and Canada, Wi-Fi is $8, or 800 miles, for MileagePlus® members and $10 for everyone else. For all other flights, prices depend on where you’re headed and how long your flight is.

Benefits

Even if you don’t pay for Wi-Fi, you can still activate free messaging and access united.com and the United app, including our entertainment options.

T-Mobile customers get free Wi-Fi
That’s unlimited Wi-Fi, texting and streaming for T-Mobile customers on domestic and international United flights. See plan details for eligibility

How to get (and use) Wi-Fi

If you’re on your phone or tablet, make sure you download the United app before boarding your flight.

Connect

After boarding, turn on airplane mode and connect to our Wi-Fi network.

Pay

Go to unitedwifi.com and use your credit card or miles to pay.

Enjoy

Browse the internet, send emails, or hop on social media until you’ve landed.

You can't use miles on Wi-Fi enabled RJs (E175s/E170s and CRJ 550s/700s).

Flights with Wi-Fi

Whether or not your flight has Wi-Fi available depends on where you’re flying to, the plane you’re on and the service provider your plane uses.

Learn more
 

Wi-Fi Day Pass

Want to buy Wi-Fi for the day rather than the flight? MileagePlus members can get a Wi-Fi Day Pass for their entire trip. Buy before you fly either during booking or by adding it to an existing trip in trip details.

Buy now

Using your Wi-Fi Day Pass

Connect to our Wi-Fi network.

Go to unitedwifi.com after opening your browser.

Sign in to your MileagePlus account and follow the instructions.

Your Wi-Fi Day Pass will begin working one hour before your first flight of the day is scheduled to leave and expires 24 hours later. It’ll also cost the same amount it would to buy Wi-Fi for each individual flight during the 24 hour period.

Added benefit for MileagePlus Cardholders: You get 25% back on all United Wi-Fi subscription purchases, including Wi-Fi Day Pass.

Performance and usage:

  • Use of United Wi-Fi is subject to the inflight Wi-Fi terms and conditions.
  • A free Wi-Fi Day Pass provides a limited license to access United’s onboard network on Wi-Fi equipped United aircraft for one day.
  • Wi-Fi Day Pass only applies to internet access on flights operated by United or United Express® that depart within the applicable subscription period and region. When using the internet on another airline, you will be subject to the other airline’s internet policies and fees.
  • Streaming services are not included in your free Wi-Fi Day Pass.
  • After the limited term has expired, the Wi-Fi Day Pass representing this license can no longer be used and has no value.
  • Offer subject to change without notice.
  • Operating bandwidth is not guaranteed for any level of service purchased and is dependent on several factors including but not limited to the number of internet users on the aircraft and the number of aircraft in the nearby area. Satellite coverage may experience outages for reasons such as government regulations, weather and switching between satellite regions. Aircraft equipped with DIRECTV® and 737 aircraft will only have satellite coverage within the continental United States. On two-cabin regional aircraft, internet availability is limited to the continental U.S. and Canada. Learn more about our coverage around the world.
  • A Wi-Fi Day pass license may only be used by one passenger on a flight and on one device at a time. Free Wi-Fi Day Passes are not transferrable.
  • The day pass licensee’s MileagePlus® number must be used when signing into the United Wi-Fi portal on board to use the day pass license.
  • United reserves the right to amend, cancel or modify these terms and conditions and pricing at any time without notice.
  • Day pass licenses may not be sold by anyone other than United. Any licenses sold by a party other than United are void, and United reserves the right to take any or all of the following actions in connection with a third-party sale or barter of a day pass license: 1) invalidate the license; 2) assess the traveler for the actual value of the services obtained through use of the license; 3) delete miles in the traveler’s MileagePlus account or take any other action permitted by the Rules for MileagePlus Program; and 4) take legal action against the traveler or third-party seller of the day pass license.

Refunds:

  • Except as otherwise provided below, Wi-Fi day passes are non-refundable.
  • Purchasers of Wi-Fi Day Pass may request a refund:
    • The flight for which the day pass applies is canceled.
    • The flight for which the day pass applies is changed so that the aircraft does not provide access to Wi-Fi.
    • The Wi-Fi is not accessible for over 50% of time during the flights for which the day pass applies.
  • Customers who are eligible to receive a refund for a Wi-Fi Day Pass purchase and who have not received the refund within two billing cycles of their scheduled flight departure can submit a request through united.com using the refund request form or by mail.
 

Wi-Fi subscriptions

Wi-Fi subscriptions

If you travel often, you may want to consider buying a Wi-Fi subscription. With subscriptions you can pay for a month or year of Wi-Fi usage in advance through your MileagePlus account. Prices start at $49, or 7,500 miles, a month.

Buy now

How to buy a Wi-Fi subscription

Choose

Select your region of service. This can be just North America and Central America, or global.

Pay

You can buy your subscription using a credit card or miles.

Enjoy

On your flight, connect to our Wi-Fi network, go to unitedwifi.com and sign in to your MileagePlus account.*

Your subscription can only be used on flights within the region you selected. You can change the region at any time in your MileagePlus account. It may also take 24 hours to process, so make sure you purchase it in enough time to use Wi-Fi on your next trip.

Added benefit for MileagePlus Cardholders: You get 25% back on all United Wi-Fi subscription purchases.

*If you are on a United Express® flight, follow these steps to use your Wi-Fi subscription. Prior to takeoff, ensure you have the latest version of the United app downloaded and are signed in. To activate your Wi-Fi subscription, use the in-app authentication.

Purchase and usage:

  • Subscriptions are nonrefundable and non-transferable.
  • Subscriptions are valid for the term indicated on the receipt provided at the time of purchase of the subscription.
  • The United Wi-Fi subscription only applies to internet access on flights operated by United or United Express® that depart within the applicable subscription period and region. When using the internet on another airline, you will be subject to the other airline’s internet policies and fees.
  • Operating bandwidth is not guaranteed for any level of service purchased and is dependent on several factors including but not limited to the number of internet users on the aircraft and the number of aircraft in the nearby area. Satellite coverage may experience outages for reasons such as government regulations, weather and switching between satellite regions. 737 aircraft and aircraft equipped with DIRECTV® will only have satellite coverage within the continental U.S. On two-cabin regional aircraft, internet availability is limited to the continental United States and Canada.
  • Streaming services are not currently included in your United Wi-Fi subscription. However, for a limited time, you may have access to streaming capabilities at no additional charge on select aircraft such as the Boeing 737 MAX 9. In the future, United reserves the right to charge an additional fee for access to streaming services.
  • Use of United Wi-Fi is subject to the Wi-Fi terms and conditions.
  • All United Wi-Fi subscription purchases are final and non-refundable. We don’t guarantee availability of Wi-Fi service onboard aircraft, therefore refunds won’t be provided for intermittent or non-functioning concerns.
  • Subscriptions may only be used by the subscriber on a flight and on one device at a time. Your subscription is non-transferable and it is against our policy for your subscription to be used on a flight that you are not on.
  • The subscriber’s MileagePlus® number must be used when signing in to the United Wi-Fi Portal on board to use the subscription.
  • Subscription prices are subject to change without notice.
  • United reserves the right to amend, cancel or modify these terms and conditions and pricing at any time without notice.
  • MileagePlus reserves the right to establish or change eligibility criteria for using miles to purchase Wi-Fi or a United Wi-Fi subscription. Each member must have sufficient miles in his or her MileagePlus account to complete the transaction. Your miles will be deducted at the time of purchase. In the event that miles have not properly debited from your account at the time of redemption, miles can be debited by MileagePlus at any time. Miles redemptions may only be made from a single account per transaction. You may not combine miles from two or more accounts on a single transaction. No MileagePlus award miles will be awarded in connection with any transaction made using MileagePlus miles. Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the “MileagePlus Program”), which are expressly incorporated herein. United may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice.
  • Subscriptions may not be sold by anyone other than United. Any Subscriptions sold by a party other than United are void, and United reserves the right to take any or all of the following actions in connection with a third-party sale of a Subscription: 1) invalidate the Subscription; 2) assess the traveler for the actual value of the services obtained through use of the Subscription; 3) delete miles in the traveler’s MileagePlus account or take any other action permitted by the Rules for MileagePlus Program; and 4) take legal action against the traveler or third-party seller of the Subscription.

Changes:

  • Subscribers can change the geographic region where they want to use a subscription from the North and Central America region to Global at any time. However, they will need to pay the difference in subscription fees if applicable.
  • Subscribers cannot switch from a Global subscription to a North and Central America subscription.
  • A subscription is valid for one month or year, whichever is applicable, from the time it is purchased or changed.
  • Any unused value from the previous annual subscription will be applied to the cost of the new annual subscription. For monthly subscriptions, no residual value will be applied to the new monthly subscription.

Annual subscriptions:

  • Annual subscriptions will be automatically renewed 30 days prior to their expiration unless auto-renew is turned off.
  • Annual subscribers will be charged for renewal 30 days prior to the subscription’s expiration to the form of payment on file at the price effective on that day.
  • Subscribers who do not want to renew their annual subscriptions should cancel auto-renewal more than 30 days prior to the subscription’s expiration date in the My Account page.

Monthly subscriptions:

  • Monthly subscriptions will be automatically renewed on the date of expiration unless auto-renew is turned off.
  • Monthly subscribers will be charged for renewal on the date of the subscription’s expiration to the form of payment on file at the price effective on that day.

Gifts:

  • Gifts must be activated within 60 days of purchase. Gifts not activated within 60 days are automatically activated and expire one year from the date of activation for annual subscriptions and 30 days from the date of activation for monthly subscriptions.

Termination:

  • The subscription offer is made at United’s discretion and is subject to change or terminate at any time without notice.

Connecting on a United Express® flight as a Wi-Fi subscriber

Download and sign in to the latest version of the United app before your flight to use in-app authentication.

Sign in

Open your web browser and sign in to your MileagePlus account.

Open your web browser and sign in to your MileagePlus account.

Open your web browser and sign in to your MileagePlus account.

Verify

You may see a pop-up asking you to choose a verification method. Select the United app. Then, in the app, go to My Account → Account security → Verification code.

Access

Enter the verification code in your browser to access your Wi-Fi subscription.

Enter the verification code in your browser to access your Wi-Fi subscription.

Enter the verification code in your browser to access your Wi-Fi subscription.

Wi-Fi FAQs