Psychiatric/Therapeutic/Emotional Support Animal Instructions

All forms must be completed before submission.

General information:
United requires a passenger who is a qualified individual with a disability within the meaning of Department of Transportation Rules (Part 382) who wishes to fly with a psychiatric service or emotional support animal to obtain and submit documentation: 1) from a licensed medical/mental health professional, 2) from a licensed veterinary professional and 3) a Passenger Confirmation of Liability and Emotional Support/Psychiatric Service Animal Behavior.


Passenger: Please submit completed forms as soon as possible to the United Airlines Accessibility Desk by email ( including first departure date and the flight confirmation (a six-character place alphanumeric code) in the subject line. Documentation must be received no later than 48 hours prior to travel for documentation verification. Please retain the original forms in your possession while traveling and be prepared to present them to airline representatives if requested.
Note: With respect to an animal used to assist a qualified individual with a disability, the animal must be trained to behave appropriately in a public setting. Animals found not to have been trained to behave will only be accepted in accordance with United's current pet policies or may be denied boarding.

Emotional Support/Psychiatric Service Animal Request

Definitions – As used on this form, the following terms have the meanings indicated:


*A mental or emotional disability means a mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities (see definition below), and includes any mental or psychological disorder, such as an intellectual disability, organic brain syndrome, emotional or mental illness, and specific learning disabilities, including but not limited to such conditions as emotional illness, drug addiction, and alcoholism. Return to reference

Major life activities means functions such as caring for one’s self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working.

Passenger Confirmation of Liability and Emotional Support/Psychiatric Service Animal Behavior

Veterinary Health Form