Whether you’re about to leave the country for the first time or you’re used to traveling internationally, you may have questions. Here are some helpful links and destination information to help you prepare for your trip.
International travel document requirements
Before your next international trip, make sure you have all the required documents for departure and arrival. You may need to meet these special requirements even if you’re traveling through the country on a connecting flight and not leaving the airport.
You can search by destination to learn about passport, visa and health requirements for specific countries. This information is from the International Air Transport Association.
U.S. passport application processing times
The U.S. Department of State recommends that U.S. citizens submit passport applications and renewals at least 10 weeks before their travel.U.S. citizens can no longer receive passport page inserts, so if you're running out of pages, you may want to renew now even if your passport isn’t expiring.
For information on how to apply for or renew a passport, go to the U.S. Department of State's Passport page.
Yellow fever vaccination
If you’ve traveled to a country in the epidemic zone for yellow fever in the last 30 days, you may need the yellow fever vaccine before you take other international flights. If the vaccination is required by the country you’re traveling to, you’ll need to show a vaccination certificate issued at least 10 days before your arrival in that country. Find passport, visa and health requirements by destination.
Countries in the epidemic zone for yellow fever include:
- Africa (every country except the Democratic Republic of the Congo, Sao Tome and Principe, Somalia and Tanzania)
- French Guiana
- Trinidad and Tobago
TSA Secure Flight program for travel to, from or over the U.S.
The Transportation Security Administration (TSA) requires United to collect every customer’s name, gender and date of birth as part of its Secure Flight program. Learn more
ESTA for Visa Waiver Program travel to or through the U.S.
The U.S. Department of Homeland Security requires Visa Waiver Program travelers to get approval from the Electronic System for Travel Authorization (ESTA). If you’re traveling without a U.S. passport and need an ESTA, we recommend applying when you book your travel and at least 72 hours before you travel. For more information, visit the U.S. Department of Homeland Security's ESTA website. ESTA requirements can change, so you may want to check U.S. Department of Homeland Security press releases before you travel.
Centers for Disease Control and Prevention (CDC) travel health notices and other travel advisories
The CDC issues travel notices to help make travelers aware of health concerns around the world. Visit the CDC website for country-specific health information.
The U.S. Department of State also gives updates on other issues, such as crime or civil unrest, that travelers may need to be aware of before traveling to a certain country. For the latest travel advisories, visit the U.S. Department of State website.
U.S. Customs and Border Protection’s biometric matching service
At certain airports we are partnering with U.S. Customs and Border Protection (CBP) to test their biometric matching service during our boarding process for select United international flights departing from the U.S. If a customer chooses to participate in this boarding alternative, CBP will compare the customer’s picture to existing images CBP already has from U.S. passports, U.S. visas, and previous entries into the U.S.. Customers verified by CBP are able to board their flight without a boarding pass.
This test program is optional. Customers should see an agent with any questions or if they do not want to participate in this optional boarding alternative.
United does not store customer pictures in connection with this test program. CBP compares the customer’s picture to images CBP already has. CBP stores the customer’s picture as described at https://www.cbp.gov/travel/biometrics.
Certain countries require aircraft cabins to be treated with insecticides. For more information and a list of those countries, visit the U.S.Department of Transportation's disinsection website.
More information you might need to know about your destination
Hong Kong Air Passenger Departure Tax refunds
For customers who buy tickets for flights departing from Hong Kong, United will refund in full the Air Passenger Departure tax if the customer does not actually depart from Hong Kong.
Japanese International Tourist Tax
The Japanese government will collect an International Tourist Tax of JPY 1,000 for all tickets issued on or after January 7, 2019. This tax will apply to all international tourists departing from Japan. You can learn more about the International Tourist Tax on the National Tax Agency website.
South Korea consumer protection information
We’re committed to providing our customers with a level of service that makes us a leader in the airline industry. That includes providing the following information to our customers to easily access:
Aruba online immigration form
If you're traveling to Aruba, you can fill out your immigration form online before your trip instead of filling out a paper form in flight. It’s free and saves you time when you arrive in Aruba. Learn more at Aruba's Immigration Service website.
Bermuda online entry form
If you’re traveling to Bermuda, you can fill out the required Visitor Arrival Card online before your trip instead of filling out a paper form in flight. It’s free and saves you time when you arrive in Bermuda. Fill out the form
Dominican Republic tax invoice requests
Is your business based in the Dominican Republic and you need a tax invoice or receipt after buying a flight? Remember to make your request at the United office in Santo Domingo or send an email to email@example.com with your ticket information before the end of the month when you booked your flight. Conditions may apply.
European Union policy notices
If you’re denied boarding or we have to cancel or delay your flight departing from one of the European Union member states, you may be able to receive compensation or help. Learn more
You can’t bring meat, meat products, milk and milk products into European Union member states except in these cases:
- You may bring in powdered infant milk, infant food and a special food required for medical reasons if it does not require refrigeration, is a packaged proprietary brand product and the packaging is unbroken. Breast milk is not restricted.
- You may bring other meat, meat products, milk or milk products into designated points of entry if you have the necessary documents from the official veterinary services of the country from which you are traveling. Declare these goods and present your documentation on your arrival to the community frontier for veterinary control.
All other meat, meat products, milk or milk products will be disposed of on arrival. You may bring up to 1 kilogram of food not derived from meat or milk products without declaring.
German customer dispute resolution and conciliation body
United participates in conciliation proceedings before the SOEP/Schlichtungsstelle für den öffentlichen Personenverkehr e.V. The SOEP's contact details are:
Telephone: + 49 (0) 30. 6 44 99 33 -28
Fax: + 49 (0) 30. 6 44 99 33 -31
French customer mediation body
United participates in mediation proceedings before the Association des Médiateurs Européens (AME). The AME's contact details are:
197 Boulevard Saint Germain
Telephone: + 41 (0)9.53.01.02.69
London Heathrow Positive Boarding Program
United participates in Heathrow Airport's Positive Boarding Program, which provides airlines with enhanced passenger boarding information to help with efficient and timely departures. As part of our work with this program,your traveler details, like your name, location within the Heathrow Airport and flight departure information, will be used by the Heathrow Airport Authority and United to keep track of where you are in the airport.
This lets us proactively work with customers who might miss their flights. By flying through Heathrow Airport, customers agree to the use of their personal information for this program.
United Kingdom alternative dispute resolution
If you have a complaint about your travel experience with us, please send your feedback to our Customer Care team at united.com/feedback for the quickest response.
You can also contact our Customer Care team at firstname.lastname@example.org.If you need more help fixing an issue with your flight, the European Commission has set up an Online Dispute Resolution platform to provide alternative dispute resolution for flights to and from the UK. You can also log your complaint with CAA's Passenger Advice and Complaints Team (PACT) by completing the online complaint form on the CAA website. Under the "How the CAA can help" section, select the "Refer your complaint to us " link to access the CAA's consumer portal where you can submit your complaint to PACT.
United Kingdom e-gate expansion
The UK will expand access to e-gates to travelers who have passports issued by the following countries:
- New Zealand
- South Korea
Upon arrival to the UK, these travelers can now use these self-service gates to clear immigration. They’ll no longer need to fill out a UK landing card or wait in line for inspection.
Israeli Aviation Services Law
If you’re denied boarding or we have to cancel or delay your flight to or from Israel, you may receive compensation or help. Learn more
Belize travel information for minors
Children under 18 who are going to Belize without one or both parents must show original, notarized letters of travel consent. For more information, see the Belize Tourism Board’s website.
Cuba travel information
If you’re a U.S. citizen or former Cuban national living in the U.S.,you’ll need to submit additional documents to travel to Cuba. These documents include: your reason for travel, health insurance, passport and visa, and proof of return or onward travel. Learn more about Cuba travel.
Mexico online entry forms
If you’re traveling to Mexico, you can fill out the required customs declaration and immigration form online before your trip instead of filling out paper forms in flight. It’s free and saves you time when you arrive in Mexico.
The immigration form is also available in English, Spanish or Japanese. If you don’t see your destination when filling out either form, please complete the paper forms in flight.
Canada’s Air Passenger Protection Regulation
We’re committed to operating a reliable schedule for our customers. Safety considerations, weather, air traffic control, operations and other factors may occasionally cause lengthy tarmac delays. You can learn more about your rights and our delay contingency plans on our Canada passenger rights page.
Canadian electronic travel authorization
U.S. permanent residents and other travelers who don’t need a visa to enter Canada must have an electronic travel authorization (eTA) to fly to or through the country. Go to canada.ca/eTA for more information or to apply. U.S. citizens do not need an eTA or a visa.
Guam immigration form
All travelers entering Guam under the terms of the Guam-CNMI Visa Waiver Program can print and fill out the I-736 form online. You’ll need to print and present the completed form to Customs and Border Protection when you arrive in Guam/the Commonwealth of the Northern Mariana Islands.
New Zealand Electronic Travel Authority
If you’re traveling to New Zealand and you’re a citizen of the U.S., Canada or other visa-waived countries, you’ll need a New Zealand Electronic Travel Authority (NZeTA) to enter the country on or after October 1, 2019. Approval for the NZeTA can take up to 72 hours, so we recommend applying when you book your trip or as soon as possible. Learn More
Bogota travel document review
Once you arrive at the airport in Bogota (BOG), you’ll need to see a United representative even if you already have a boarding pass. The agent will review your travel documents before you board.