Customer Care

Have a compliment or concern, or want to let us know about a recent experience? Please fill out the information below to start a request with our Care team.

For help during your trip, or with future travel plans, please reach out to our Reservations team.

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1. Your information

MileagePlus account

To help you save some time, please to your MileagePlus account and we can fill in some of your information for you.

Please enter your information exactly as it appears on your reservation.

Name
  • Title
  • Mr.
  • Mrs.
  • Ms.
  • Mx.
  • Dr.
  • Mstr.
  • Miss
  • Prof.
  • Rev.
  • Sir
  • Sister
  • Suffix
  • DDS
  • ESQ
  • II
  • III
  • IV
  • Jr
  • MD
  • PHD
  • RN
  • Sr
  • V
Contact Information
  • United States +1
  • Canada +1
  • United Kingdom +44
  • Afghanistan +93
  • Albania +355
  • Algeria +213
  • American Samoa +1 684
  • Andorra +376
  • Angola +244
  • Anguilla +1 264
  • Antarctica +672
  • Antigua and Barbuda +1 268
  • Argentina +54
  • Armenia +374
  • Aruba +297
  • Australia +61
  • Austria +43
  • Azerbaijan +994
  • Bahamas +1 242
  • Bahrain +973
  • Bangladesh +880
  • Barbados +1 246
  • Belarus +375
  • Belgium +32
  • Belize +501
  • Benin +229
  • Bermuda +1 441
  • Bhutan +975
  • Bolivia +591
  • Bonaire, Sint Eustatius and Saba +599
  • Bosnia and Herzegovina +387
  • Botswana +267
  • Brazil +55
  • British Indian Ocean Territory +284
  • British Virgin Islands +1 284
  • Brunei +673
  • Bulgaria +359
  • Burkina Faso +226
  • Burundi +257
  • Cambodia +855
  • Cameroon +237
  • Cape Verde +238
  • Cayman Islands +1 345
  • Central African Republic +236
  • Chad +235
  • Chile +56
  • China +86
  • Christmas Island +61
  • Cocos (Keeling) Islands +61
  • Colombia +57
  • Comoros +269
  • Congo +242
  • Congo, Democratic Republic of the (Zaire) +243
  • Cook Islands +682
  • Costa Rica +506
  • Cote d'ivoire +225
  • Croatia +385
  • Cuba +53
  • Curaçao +599 9
  • Cyprus +357
  • Czech Republic +420
  • Denmark +45
  • Diego Garcia +246
  • Djibouti +253
  • Dominica +1 767
  • Dominican Republic +1
  • East Timor +670
  • Ecuador +593
  • Egypt +20
  • El Salvador +503
  • Equatorial Guinea +240
  • Eritrea +291
  • Estonia +372
  • Ethiopia +251
  • Falkland Islands +500
  • Faroe Islands +298
  • Fiji +679
  • Finland +358
  • France +33
  • French Guiana +594
  • French Polynesia +689
  • Gabon +241
  • Gambia +220
  • Georgia +995
  • Germany +49
  • Ghana +233
  • Gibraltar +350
  • Greece +30
  • Greenland +299
  • Grenada +1 473
  • Guadeloupe +590
  • Guam +1 671
  • Guatemala +502
  • Guinea +224
  • Guinea-Bissau +245
  • Guyana +592
  • Haiti +509
  • Honduras +504
  • Hong Kong +852
  • Hungary +36
  • Iceland +354
  • India +91
  • Indonesia +62
  • Iraq +964
  • Ireland +353
  • Israel +972
  • Italy +39
  • Jamaica +1 876
  • Japan +81
  • Jordan +962
  • Kazakhstan +7
  • Kenya +254
  • Kiribati +686
  • Korea, South +82
  • Kuwait +965
  • Kyrgyzstan +996
  • Laos +856
  • Latvia +371
  • Lebanon +961
  • Lesotho +266
  • Liberia +231
  • Libya +218
  • Liechtenstein +423
  • Lithuania +370
  • Luxembourg +352
  • Macau +853
  • Macedonia (FYROM) +389
  • Madagascar +261
  • Malawi +265
  • Malaysia +60
  • Maldives +960
  • Mali +223
  • Malta +356
  • Marshall Islands +692
  • Martinique +596
  • Mauritania +222
  • Mauritius +230
  • Mayotte +262
  • Mexico +52
  • Micronesia +691
  • Moldova +373
  • Monaco +377
  • Mongolia +976
  • Montenegro +382
  • Montserrat +1 664
  • Morocco +212
  • Mozambique +258
  • Myanmar (Burma) +95
  • Namibia +264
  • Nauru +674
  • Nepal +977
  • Netherlands +31
  • New Caledonia +687
  • New Zealand +64
  • Nicaragua +505
  • Niger +227
  • Nigeria +234
  • Niue +683
  • Norfolk Island +672
  • Northern Mariana Islands +1 670
  • Norway +47
  • Oman +968
  • Pakistan +92
  • Palau +680
  • Palestinian Territories +970
  • Panama +507
  • Papua New Guinea +675
  • Paraguay +595
  • Peru +51
  • Philippines +63
  • Pitcairn +48
  • Poland +48
  • Portugal +351
  • Puerto Rico +1
  • Qatar +974
  • Reunion +262
  • Romania +40
  • Russia +7
  • Rwanda +250
  • South Georgia and the South Sandwich Islands +599
  • Saint Barthélemy +590
  • Saint Kitts and Nevis +1 869
  • Saint Lucia +1 758
  • Saint Martin (France) +590
  • Saint Vincent and the Grenadines +1 784
  • Samoa +685
  • San Marino +378
  • Sao Tome and Principe +239
  • Saudi Arabia +966
  • Senegal +221
  • Serbia +381
  • Seychelles +248
  • Sierra Leone +232
  • Singapore +65
  • Sint Maarten +1 721
  • Slovakia +421
  • Slovenia +386
  • Solomon Islands +677
  • Somalia +252
  • South Africa +27
  • South Sudan +211
  • Spain & Canary Islands +34
  • Sri Lanka +94
  • Saint Helena +290
  • Saint Pierre and Miquelon +508
  • Suriname +597
  • Svalbard and Jan Mayen Islands +597
  • Swaziland +268
  • Sweden +46
  • Switzerland +41
  • Taiwan +886
  • Tajikistan +992
  • Tanzania +255
  • Thailand +66
  • Togo +228
  • Tokelau +690
  • Tonga +676
  • Trinidad and Tobago +1 868
  • Tunisia +216
  • Turkey +90
  • Turkmenistan +993
  • Turks and Caicos Islands +1 649
  • Tuvalu +688
  • Uganda +256
  • Ukraine +380
  • United Arab Emirates +971
  • United States Minor Outlying Islands +1
  • Uruguay +598
  • Uzbekistan +998
  • Vanuatu +678
  • Vatican City State (Holy See) +39066
  • Venezuela +58
  • Vietnam +84
  • U.S. Virgin Islands +1 340
  • Wallis and Futuna +681
  • Yemen +967
  • Zambia +260
  • Zimbabwe +263
Address
  • United States
  • Canada
  • United Kingdom
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bonaire, Sint Eustatius and Saba
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • British Indian Ocean Territory
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Congo, Democratic Republic of the (Zaire)
  • Cook Islands
  • Costa Rica
  • Cote d'ivoire
  • Croatia
  • Cuba
  • Curaçao
  • Cyprus
  • Czech Republic
  • Denmark
  • Diego Garcia
  • Djibouti
  • Dominica
  • Dominican Republic
  • East Timor
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea, South
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia (FYROM)
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar (Burma)
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territories
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Rwanda
  • South Georgia and the South Sandwich Islands
  • Saint Barthélemy
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin (France)
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Sudan
  • Spain & Canary Islands
  • Sri Lanka
  • Saint Helena
  • Saint Pierre and Miquelon
  • Suriname
  • Svalbard and Jan Mayen Islands
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United States Minor Outlying Islands
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City State (Holy See)
  • Venezuela
  • Vietnam
  • U.S. Virgin Islands
  • Wallis and Futuna
  • Yemen
  • Zambia
  • Zimbabwe

2. Type of Feedback

Select type of feedback*

For help during your trip, or with future travel plans, please reach out to our Reservations team.

3. Flights

MileagePlus account

To help you save some time, please to your MileagePlus account and we can fill in some of your information for you.
Select a flight to add to your Customer Care case.
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4. Details

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5. Additional Information

Did this affect others traveling with you?*

6. How to get back to you

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