Wi-Fi frequently asked questions

Getting started with United Wi-Fi

  • United Wi-Fi® features a portal that offers flight information, destination weather reports and free access to united.com, as well as the ability to purchase internet access with miles or a credit card, including a stored card.

    If you purchase internet access, you can check email, use previously downloaded apps or browse the internet.

  • Inflight Wi-Fi works with most laptops, tablets and smartphones, and United Wi-Fi supports AndroidTM, Apple®, BlackBerry, Nokia, Kindle and Windows® platforms.

    For best results, we recommend using the following operating systems and/or browsers:

    • Google Chrome
    • Internet Explorer 7+
    • Mozilla Firefox
    • Safari for Mac OS or iOS
  • Typically, United Wi-Fi internet service is available on board Wi-Fi-equipped aircraft starting at cruising altitude. United Wi-Fi will automatically disconnect when the cabin is prepared for landing as the aircraft descends below 10,000 feet, so please save your work regularly while you’re connected.

    On all 737s, 787s and 777-300s, United Wi-Fi is available from takeoff to landing as long as the flight crew hasn’t announced that personal electronic devices must be temporarily stowed.

  • To connect to United Wi-Fi, follow the steps below as well as all flight crew instructions for the use and storage of electronic devices:.

    1. Make sure your wireless device is in airplane mode with only Wi-Fi enabled.
    2. View available wireless networks and select "United_Wi-Fi."
    3. Launch your internet browser. If you aren’t automatically redirected to the United Wi-Fi portal, type "unitedwifi.com" in the browser's address bar.
    4. Purchase an internet access plan and enjoy. If you don’t purchase a plan, you can still access flight and weather information through the United Wi-Fi portal as well as united.com and select partner sites.

    You can also find instructions on how to connect to United Wi-Fi in the HemispheresSM inflight magazine.

  • All mainline aircraft in our fleet are equipped with Wi-Fi, except for those that operate to and from Guam. All regional two-cabin aircraft are also equipped with Wi-Fi.

  • You can check if your flight is equipped with Wi-Fi in the “Amenities” section of your flight status page on united.com, the United app or the information screen at the departure gate.

Purchasing United Wi-Fi

  • Pricing for internet access will vary. On most aircraft equipped with United Wi-Fi, pricing for internet access is determined and charged by flight segment (from takeoff to landing).

    The United Wi-Fi portal has multiple payment options. Using the portal on all mainline aircraft, you will have additional internet access options, such as time-based plans (for example, the option to purchase access for only 30 minutes or one hour) or full flight access, as well as the ability to purchase internet with your MileagePlus® award miles or a saved credit card in your MileagePlus account. You’ll need your MileagePlus number and password to sign in to your account.

    You can also purchase a Wi-Fi subscription on united.com, allowing you access to the internet for a month or year on United and United Express flights equipped with Wi-Fi.

    To determine your aircraft type, you can check the Flight Status & Information page for an upcoming flight or refer to the safety card on board.

  • We offer monthly and annual subscriptions to United Wi-Fi, as well as a Wi-Fi Day Pass if you’re looking for a shorter-term option.

  • United currently accepts Visa®, MasterCard®, American Express® and Discover® cards. We also accept debit cards displaying the Visa or MasterCard logo. All charges are billed in U.S. dollars. You can also save your preferred credit card to your MileagePlus account to use as a form of inflight payment.

    Note: When using a debit card, the purchase will be processed as a credit card transaction.

    Additionally, on all mainline aircraft, you can use your award miles to purchase Wi-Fi access. You’ll need your MileagePlus number and password to log into your account and use miles to purchase Wi-Fi access.
  • Yes, you can use MileagePlus miles to purchase United Wi-Fi access on all mainline aircraft. Miles will be removed from your account immediately after you log in and complete your purchase. Your payment for Wi-Fi access will appear on your MileagePlus account statement as “Wi-Fi Redemption.”

    This feature is not available on aircraft equipped with Gogo® internet, including two-cabin regional aircraft.

  • A receipt for your United Wi-Fi purchase will be sent to the email address that you use to initially sign in to the portal.

  • Your payment for Wi-Fi service will appear on your credit card statement as "Inflight Wi-Fi" or "Inflight Wi-Fi – LiveTV."

  • Wi-Fi internet access on all premium transcontinental routes is managed by United. A Gogo account is only available for use on our two-cabin regional aircraft equipped with Wi-Fi.

United Wi-Fi features and restrictions

  • Yes, many international flights offer United Wi-Fi. International coverage is available on the following aircraft in the United fleet: all Airbus 319/320s, Boeing 767s, 777s, 787s and select 757 aircraft. The following do not offer international coverage: most Boeing 737 aircraft and premium transcontinental 757 aircraft.

    Our Boeing 737 MAX 9 aircraft, select Airbus A319 aircraft, select 737-900 aircraft and select 757-200 aircraft with premium transcontinental service equipped with Viasat internet currently offer Wi-Fi service over North and Central America with future plans for additional coverage.
  • You can only access the internet through United Wi-Fi on one wireless device at a time, unless you purchase access twice using separate credentials. On all mainline aircraft equipped with United Wi-Fi, you may switch your internet access from one device to another if you have signed in with a MileagePlus account.

    To switch devices, open a browser on your second device and select "Switch internet access to a new device." You will then need to sign in with the same MileagePlus account information on the second device in order to connect. Your previous device will disconnect automatically.

    Keep in mind that you will only be able to switch devices if you initially purchased internet access through your MileagePlus account. Guest access is not transferable between devices.

  • Yes, you can use the United mobile app while connected to United Wi-Fi to purchase tickets, view flight status and more, even if you don’t purchase a United Wi-Fi plan. However, you won’t be able to download the United app on board, so make sure it’s downloaded to your device before you board your flight.

  • Ensure that your device is connected to the network by selecting “United_Wi-Fi” from the list of available wireless networks on your device. Once connected, launch the United app.

  • No, you’ll need to download the United app prior to boarding your flight. The app is available from the Apple App Store, Google Play Store, the Windows Store and Amazon Appstore.

  • To help maintain a stable connection and enough bandwidth for everyone using United Wi-Fi on board, we don’t allow the use of voice or video communication applications while connected to United Wi-Fi. By purchasing an internet plan and accessing our service on board, you agree not to make voice or video calls, including but not limited to voice over IP (VoIP) calls, during your flight.

  • SMS messages can't be sent or received using United Wi-Fi because these messages can only be sent over a cellular network. However, you can use most apps that send text messages over Wi-Fi (such as Apple Messages/iMessage, WhatsApp, etc.) if you purchase a United Wi-Fi access plan.

  • Yes, you can access a virtual private network (VPN) while connected to United Wi-Fi if you purchase access. However, we cannot guarantee that the VPN won’t be dropped if there are brief, intermittent losses in connectivity. As with any wireless communication, VPNs are not inherently secure. Therefore, United recommends that you take appropriate measures to ensure the security of your wireless connections.

  • To help maintain a stable connection and enough bandwidth for everyone using United Wi-Fi on board, video streaming over Wi-Fi is unavailable on all United aircraft.

  • There are no specific data limits or caps for United Wi-Fi users, but we may throttle and/or block the transmission of data on occasion to maintain the best experience for all users at once.

  • On most aircraft equipped with United Wi-Fi, pricing for internet access is determined and charged by flight segment (from takeoff to landing). If you purchase internet access, you’ll be able to use internet for the entire time that use of personal electronic devices is permitted during the flight as long as there’s a satellite connection.

  • United doesn’t allow customers to access certain websites that may be inappropriate or unsuitable for inflight viewing.

Troubleshooting United Wi-Fi

  • First, you should confirm that the aircraft and your device are Wi-Fi-enabled, and then try disconnecting and connecting again. If connection problems persist, consider contacting your device manufacturer or your company's network administrator for continued support after the flight. United flight crews are not trained to provide technical support for the Wi-Fi system.

    Below is a general how-to for the most commonly used devices. This information can also be found in the FAQ section of the United Wi-Fi portal on board Wi-Fi-equipped flights.

    How do I connect to United Wi-Fi with my iPhone or iPad?

    1. Go to Settings and enable Airplane Mode.
    2. Tap "Wi-Fi" and then enable Wi-Fi, and connect to the "United_Wi-Fi" network.
    3. Open your browser.

    How do I connect to United Wi-Fi with my Android device?

    1. Go to Settings and select “Wireless & Networks.”
    2. Enable Airplane Mode and then turn on the Wi-Fi connection.
    3. Select Wi-Fi Settings and then select the “United_Wi-Fi” network.
    4. Open your internet browser.

    How do I connect to United Wi-Fi with my BlackBerry device?

    1. Go to Manage Connections and disable your mobile network connection.
    2. Enable the Wi-Fi, select “Set up Wi-Fi” and then scan for networks.
    3. Connect to the “United_Wi-Fi” network, and then open your browser.
    4. Select “Wi-Fi Hotspot Login.”

    What should I do if my BlackBerry browser ID is set to emulate Firefox or Internet Explorer, so I can't use United Wi-Fi?

    1. Open your browser, hit the BlackBerry key and select “Options.”
    2. Select Browser Configuration and select “BlackBerry” in the Browser ID dropdown.
  • Although we don't anticipate that this will happen often, if you become disconnected, simply relaunch your browser to reconnect. VPN users may need to sign in to their VPN sessions again.

  • No, if there’s a temporary interruption in service, your access will be paused and will resume when the signal becomes available again.