Our Customer Promise
When you book with United, we’ve got your back
That's our customer promise. Whether it's as easy as getting you from point A to point B, or helping you handle a tricky trip, we're here for you.
When you book with United, we’ve got your back
That's our customer promise. Whether it's as easy as getting you from point A to point B, or helping you handle a tricky trip, we're here for you.
When you book a flight with us, you get more than just a plane ticket – you get peace of mind.
Making booking easier
A family-friendly experience
Making room for your family
If you’re flying with children under 12, we make it easier for them to sit next to an adult in your party for free.
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Kid-friendly flying
We have a Children’s Travel Kit in partnership with Ranger Rick to keep them busy while they fly. We also have special kids' meals available for pre-order on long-haul domestic and international flights.
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Helping you plan
Getting back on track
Making it right when things go wrong
Use united.com and the United app when your flight is delayed or canceled to get everything you'll need all in one place. You can check your flight status, look for other flights, and track your bags. Depending on the length and cause of your delay, we’ll help you with a meal and a place to stay for the night.
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Make that connection
Our Connection Saver tool lets us know you might miss your connection so we can see if we can hold your connecting flight. Use the United app to get to your next gate quickly.
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