On occasion, delaying or canceling a flight is the only way we can maintain our high safety standards. In these challenging situations, simply knowing more about your options is an important step toward getting your travel plans back on track. When complications such as inclement weather, air traffic control problems or mechanical issues arise, our concern for your safety will always outweigh the desire to remain on schedule.
Notification of delays and cancellations
You can view the most up-to-date information about your flight on the United app and united.com, or check a United flight information screen at the airport.
If you provide your mobile number or email address when you check in, you'll receive updates on your flight's status. If you made your reservation through a travel agency, ensure that your contact information is correct when you check in. MileagePlus members can add their contact information to their account and have their information added automatically to each booking. If you're not a MileagePlus member, enroll now — it's free.
When we anticipate that a major event such as severe weather may impact our operations, we frequently implement temporary exception policies to allow flexibility for those with tickets for flights to, from or through the affected city or area. Depending on the anticipated severity of the disruption, we may allow you to change to another flight or travel on a different date without paying a change fee. Check united.com/importantnotices for the latest travel waivers.
When your itinerary requires rebooking because of a flight delay or cancellation, our automated systems will try to confirm you on the next available United flight. If you provided contact information during check-in, you'll receive an email or text message regarding your updated itinerary. You can also check your itinerary at united.com/checkin, on the United app, at an airport kiosk or by speaking with a United representative.
If you'd like a different itinerary than the one booked for you, the following options are available:
- If you're within 24 hours of your flight's departure time, you may select another flight departing within 24 hours through united.com/checkin, the United app or an airport kiosk.
- If there are more than 24 hours until the scheduled departure of your flight, you may change your flight through Manage Reservations, the United app or an airport kiosk.
- If you're unable to complete your desired flight changes, please contact the United Customer Contact Center or talk with a United airport representative. On days when many of our customers' travel plans are disrupted, you may experience longer wait times.
- If you're on an aircraft equipped with Wi-Fi, you can access united.com and the United app for free.
Sometimes the next available United flight may not depart for several hours or, in extreme cases, even days. In these situations, the following alternatives may be available:
- Standing by for earlier flights. If you've been rebooked on a later flight because seats are not available on the next flight, you may request to stand by for the earlier flight at no charge. If seats become available, we'll begin assigning them to standby customers about 15 minutes prior to departure. If you're not assigned a seat and do not have a confirmed seat on the next flight, you'll automatically be transferred to the standby list for the next flight. If you already have a confirmed seat on the next flight, you can board as you normally do.
- Switching to a nearby airport. If you are able to arrange ground transportation, flying into or out of a nearby airport may offer more flight options.
- Rescheduling your trip. If your flight is canceled or delayed two hours or more, and you want to postpone or cancel your trip, please contact the United Customer Contact Center.