united.com accessibility policy

Our commitment

United is committed to making united.com accessible to all people, regardless of their abilities. We've adopted the W3C Web Content Accessibility Guidelines (WCAG) 2.0 as the technical standard for our website, with a focus on meeting compliance level AA.

Our efforts

Over the past few years, we've:

  • Improved site navigation and structure for those using assistive devices
  • Enhanced our use of color contrast and fonts
  • Provided equivalent text for appropriate images and visual elements
  • Associated forms with labels and tabular data with headers
  • Added the necessary captions and transcripts for multimedia
  • Removed or remediated nearly all PDFs on united.com

We'll continue to work on these accessibility principles, as well as develop additional accessibility guidelines, as we improve our website and add more functionality.

Guidance for screen reader users

If you use a screen reader to access united.com, we recommend the following screen reader and browser combinations:

  • JAWS for Microsoft® Windows® – Use with Internet Explorer®
  • NVDA for Microsoft Windows – Use with Mozilla® Firefox®
  • Voiceover for Apple® iOS – Use with Safari®

Accessibility-related feedback or concerns?

If you have feedback or concerns related to the accessibility of united.com, please let us know.

If you have a disability and are unable to access united.com or prefer to contact us by phone, you should call United's Accessibility Desk at 1-800-228-2744 within the United States or Canada. From elsewhere call United's Customer Contact Center and ask to be connected to the Accessibility Desk.

Note about external websites

united.com contains links to external websites that are not within our control and may not follow the same accessibility policies as United. These links are marked visually with an icon (external link icon), as well as with alt text for screen readers.