Useful information for customers with disabilities

Electronic assistive devices

You may use some electronic assistive devices during flight if a manufacturer’s label or other documentation confirms that it meets FAA safety and hazardous goods requirements. If possible, when you book, please give us information to help confirm the device meets FAA requirements; however, we need to know at least 48 hours in advance that your device meets FAA requirements. Our staff at the Accessibility Desk can help verify that your device can be used in-flight. Call 1-800-228-2744 within the United States or Canada, or from elsewhere, call the United Customer Contact Center and ask to be connected to the Accessibility Desk.

Occasionally the manufacturer of your device will have to be contacted to confirm that testing for the device has been done and that it meets current FAA requirements. Wireless medical devices that use cellular transmission, such as a wireless glucose monitor, cannot be used on board the aircraft; however, wireless medical devices that are Bluetooth- or Wi-Fi-enabled are allowed. Also, personal air filtration units cannot be used on board the aircraft. Unapproved devices are allowed to be carried on the aircraft — though not used — if they fit securely beneath the seat or in an overhead compartment.

Medicine

You should carry your medications with you on board the flight. In fact, you should never put your medications in your checked bag. Keep in mind that you may be asked to check your carry-on bag at the gate due to space constraints in the cabin. It's your responsibility to remove your medications before giving your bag to a flight attendant or gate agent. Our aircraft do not have refrigerators on board, so please plan accordingly. Also, if you use needles to inject medication, have your doctor's prescription with you just in case security officers have questions.

Portable dialysis machines

Portable dialysis machines cannot be used on board the aircraft. However, qualified customers with a disability using these devices are allowed to carry them on board provided they can be stowed in the passenger cabin if they meet applicable TSA, FAA and other carry-on bag regulations. These machines aren't included in the maximum number of allowable carry-on items or checked bags. If the device is a size or shape that's unable to fit in the cabin, it can be checked in and transported in the cargo hold free of charge.

Special meals

United offers a variety of special meals, including vegan, gluten intolerant, Kosher and others. Special meals are offered to United Economy® customers on flights where meals are served and to United First® and United Business® customers on flights where meals and/or snacks are served.

Special meals are only available in select markets. Learn more about special meals.

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