Flight standby list FAQs
For your privacy, we only display a portion of your name on the list. Specifically, the first three letters of your last name and your first initial will be displayed. For example, if your name is Mary Sample, your name will be shown as "SAM, M." on the list.
Customers standing by are prioritized by the Premier® status of the traveler. Specifically, the published Premier status that has the highest priority is Premier 1K®, followed by Premier Platinum, Premier Gold, Premier Silver members, other MileagePlus® program members, and then all remaining customers.*
If there are multiple members with the same Premier status, the fare class originally purchased is used to determine priority. In the event there are multiple members with the same Premier status and fare class, we’ll then determine priority by Chase United MileagePlus Club cardholders, United Corporate Preferred participants, and lastly by the date and time they were added to the standby list.
Later in 2018: We will include upgrade priority for primary Chase United MileagePlus Cardmembers who have met the $25K annual spend Premier Qualifying Dollar (PQD) waiver on a Chase MileagePlus co-brand card. Priority order for these Cardmembers will fall after United Corporate Preferred participants and before time of request.
The standby list will continually be updated and prioritized as customers check in and request to be added to the list.
Some of the most common types of standby customers are:
- Involuntary standby customers – Customers who did not travel on their original flight because a flight is canceled or an itinerary is changed by United.
- Voluntary standby customers – Customers on eligible fares who are voluntarily standing by for a different flight from their original flight.
- Pass riders – United employees or their eligible dependents standing by on a space-available basis. Pass riders are prioritized last, and are only assigned seats after all other standby customers are accommodated.
Eligible customers can add themselves to the standby list at an airport kiosk by selecting "View Flight Options" when reviewing their itinerary or by contacting a United airport representative.
If you've requested to be added to the standby list, but do not see your name on the list, please check with a United airport representative. This issue can only be resolved at the airport.
If you're eligible for a premium cabin upgrade, you may initially be assigned a seat in United Economy®. In this instance, you will automatically be added to the upgrade standby list at a relative priority to other customers standing by for an upgrade.
* Some standby customers with an unpublished Premier level may receive higher prioritization.