Customers without Premier status who redeem their MileagePlus miles for travel in United Economy will be charged checked bag service charges. Customers redeeming MileagePlus miles for premium cabin travel will be exempt from the checked bag charges.
United does have excess baggage and box embargoes to Latin America during certain times of the year. Go to our Excess Baggage Embargo page to see if your itinerary is affected.
You can contact the United Baggage Resolution Service Center to report the lost article.
All damaged items should be reported in person prior to leaving the airport. This notification must take place no later than 24 hours after flight arrival for flights within or between the United States, Guam, Puerto Rico and the U.S. Virgin Islands, or within seven days of arrival for all other international flights. Damaged articles need to be presented for inspection at the airport where United personnel are responsible for the final resolution of your damage claim.
Baggage that is missing or delayed should be reported in person prior to leaving the airport. This notification should take place no later than 24 hours after the arrival of the flight on which the bag was checked.
Carry-on baggage limitations are the same for international travel and travel within the U.S. Review Carry-on Baggage information.
Please see the baggage service charge exceptions section of the Checked Baggage Service Charges page.
Yes. For example, a family of four traveling on the same reservation will be charged for each of their first bags checked, one each per passenger. Each second bag per passenger would be assessed the applicable second bag service charge.
Yes, this policy applies to all United Express flights.
If the trip begins on a United-marketed flight, then checked bag service charges apply at any point where bags are checked. For a trip that includes one or more connections, bags will be checked to your final destination and the charge for checking a bag from your origin to your destination will apply. For a trip that includes a voluntary stopover, your bags will be checked to your stopover point, where you will collect your bags. When you resume travel, you may check your bags again, subject to applicable charges based on the origin and final destination indicated on the ticket. If your trip is marketed by a carrier other than United, that airline’s policies apply. United only checks bags through between the origin and destination stated on the ticket. If you have a separate ticket on another carrier, you must claim bags at the destination of the first ticketed itinerary and check bags with the other carrier to the final destination. Baggage can be checked through to the final destination if the separate ticketed itinerary includes Star Alliance member airline-operated flights.
Customers will be required to pay a service charge per bag or item, based on the itinerary, to check additional baggage, as long as the bag meets the weight and size requirements. To determine service charges for excess bags for your trip, use our baggage calculator, and after your results are displayed, check the box for “Additional and other bag charges.” If your bag exceeds the weight and size requirement, you will also be asked to pay additional service charges for overweight and/or oversized baggage. View the Excess Baggage page for more information.
Customers who travel in United Economy with checked baggage weighing more than 50 pounds (23 kg) and not exceeding 70 pounds (32 kg) will be charged at the rate of up to $200 per piece depending on the destination. Baggage weighing more than 70 pounds (32 kg) but less than 100 pounds (45 kg) will be charged at a rate up to $400 per piece, depending on the destination. These charges are in addition to any charge assessed for additional or oversized baggage. Baggage weighing 100 pounds (45 kg) or more will not be accepted as checked baggage. View the Excess Baggage page for more information.
Customers who travel with checked baggage exceeding 62 linear inches (158 cm) (total length + width + height) will be required to pay a service charge per bag or item, based on the itinerary. To determine service charges for oversized baggage for your trip, use our baggage calculator, and after your results are displayed, check the box for “Additional and other bag charges.” These service charges are in addition to any charge assessed for additional or overweight baggage. Baggage measuring more than 115 inches (292 cm) will not be accepted as checked baggage. View the Excess Baggage page for more information.
Yes. Sporting equipment that does not have its own service charge is subject to the first and second bag charges. Some sporting equipment is subject to its own charge and is exempt from the first and second bag charges. View the Sports Equipment page for more information.
No. When traveling with a child, you may check one stroller and one car seat free of charge.
United accepts one wheelchair or other assistive device per customer in addition to the checked baggage allowance at no additional charge.
You are eligible for a refund for checked bag service charges when you involuntarily do not travel. You may request your refund through the United refund process either by email, phone or regular mail. View the Refunds section for details.
Yes, you may pay checked baggage service charges at curbside check-in by credit card.
United does not accept Styrofoam coolers as checked baggage. Perishable items packed in hard-sided ventilated coolers may be checked.