Issues with your checked bags
We’re all about connecting you — and your belongings — to the moments that matter most.
We know you count on us to handle your bags with care. If your bags are delayed or damaged, or there are items missing, it means we didn’t follow through on that trust, which is why we want to work together to make things right.
Reporting issues with your bag
If you’re still at the airport | If you’ve left the airport |
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If something is wrong with your checked bags, use this link to see the current status of your bag or open a claim to tell us how we can help. You can also go to the Baggage Service Office near the baggage claim area. There we’ll search for your bag status and give you a file number which will be formatted like this: IAH12345D. | For flights within the U.S., including Guam, Puerto Rico and the U.S. Virgin Islands You should return to the airport or call the Baggage Recovery Center within 24 hours of your arrival. For international flights |
Other helpful information
If your last trip itinerary involved flying on multiple airlines, and we didn’t operate the last leg of your flight, please contact the airline that did. They’ll be able to help you with any issues with your bags.
If you have any questions, you can also call our Baggage Recovery Center at 1-800-335-2247. If you’re outside the U.S. or Canada, call 1-281-821-3526.
You’ve reported an issue with your bags — what's next?
Notice of baggage liability limits
For domestic travel between points within the United States (except for domestic portions of international journeys), United's liability for loss of, damage to, or delay in delivery of a passenger's checked baggage is limited to $3,800 per ticketed passenger. In accordance with 14 CFR Part 382, the above limit of liability does not apply for loss, damage or delay of wheelchairs or other assistive devices. United assumes no liability for high value, fragile, or perishable items carried in connection with domestic travel. For a complete list of excluded items, see the terms in our Contract of Carriage or at our website, united.com. For international travel to which the Montreal Convention applies, liability for loss, delay, or damage is limited to 1,288 SDR per passenger for baggage, whether checked or unchecked. Exchange rates are available at www.IMF.org. For international travel to which the Warsaw Convention applies, liability for loss, delay, or damage to baggage is limited to $20 per kilogram (approximately $9.07 per pound) up to $640, and $400 per passenger for unchecked baggage.