Issues with your checked bags
It’s possible your checked bags show signs of wear and tear because of normal handling. We're not liable if you have a damaged bag because of:
- An existing defect with the bag
- The bag’s poor quality
- Overpacking the bag
- Ordinary wear and tear
The Transportation Security Administration (TSA) is responsible for security at airports. If your items were damaged because of security screening requirements, please file a written claim with them. You can also call the TSA Contact Center at 1-866-289-9673.
If none of the details outlined above apply to your situation and you have reported the issue at the airport and have a file number, submit a claim below. Please note, submitting a claim without an airport assessment may result in your claim being denied.
Bags that don’t arrive with you at your destination are considered delayed. Customers whose bags were delayed somewhere other than where they live may submit a claim for reimbursement of expenses, along with receipts, for the period during which their bags were delayed. If the bags aren’t found after five days, the customer may also submit a claim for their lost bags. Reimbursed expenses will be deducted from the total we pay you if your bags are permanently lost. You can submit a claim below.
Getting updates on your bags
As soon as you report your bags as delayed, we’ll start searching for them. You’ll have a few options to get updates while we conduct our search:
- Receive text or email updates to the contact information you gave us
- Go to united.com/bagtrack
- Talk to a United representative at the Baggage Recovery Center
Please hold on to the file number you received when you reported the issue, also called the baggage file reference number, as you might need it later.
For bags still lost after five days
If we’re unable to find your bags after five days, we’ll pay you $1,500 per bag for the value of the bags and its contents without requiring documentation. This includes any fees you paid to check your bags. Contact us at the Baggage Recovery Center to get this process started:
- From U.S. or Canada: 1-800-335-2247
- From Mexico: 001-866-563-3244
- From Asia-Pacific or Europe: country access code +800-33-55-2247
If the value of your lost bags and their contents is more than $1,500, you can submit a claim form with documentation and receipts to claim up to $3,800 for domestic U.S. flights. This maximum value is $1,900 for international flights.
Missing items from your bags must be reported before submitting a claim below.
The Transportation Security Administration (TSA) is responsible for security at airports. If your items went missing because of security screening requirements, please file a written claim with them. You can also call the TSA Contact Center at 1-866-289-9673.