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Checked baggage issues

Our Baggage Service Commitment

At United, our purpose is customer service — we’re committed to connecting people, along with their bags, to the moments that matter most.

We understand that checked bags are a reflection of the trust you have in us to provide your personal belongings with safe travels and reliable service.

When a bag is delayed, it means we did not uphold that trust. We apologize that this happened and take full responsibility. We will work with you to make the situation right.

Reporting your bag as missing

For flights within or between the U.S., Guam, Puerto Rico and the U.S. Virgin Islands, delayed baggage should be reported to the airport Baggage Service Office immediately after the arrival of your flight, or by calling our Baggage Service Center at 1-800-335-2247. If you are outside of the U.S. and Canada, please call 1-281-821-3526.

For international flights, baggage issues should be reported to the airport Baggage Service Office immediately after the arrival of your flight, or in writing.

You must report damaged baggage within seven days and delayed baggage within 21 days. If do not file a claim within the necessary time period, we will not be able to provide you with compensation.

OK, I've reported my baggage issue - what's next? It depends. Please review the additional information below before submitting a claim.

Claim form for delayed baggage

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