Bag help
If your checked bags are delayed, lost, damaged or missing items, we want to make things right. Learn how to report bag issues and request reimbursement. You can also track your bags in real time with our bag tracker tool or in the United app.
行李問題類型
- 透過 聯繫或發送「BAGS」至 32050
- 請致電 1-800-335-2247（國際電話 1-281-821-3526）聯絡行李認領中心
After you report the issue, you'll receive a file reference number that ends in M (for example: ORD12345M). You can schedule a pickup or set up free bag delivery.
In some cases where a bag is delayed over 12 hours, we give an automatic bag fee refund. We’ll automatically refund bag fees if:
- A bag is delayed over 12 hours on a domestic flight
- A bag is delayed over 15 hours on an international flight less than 12 hours
- A bag is delayed over 30 hours on an international flight longer than 12 hours
To learn more about automatic refunds view our policy.
Reporting timeline
- Report delayed bags within 24 hours of arrival if you traveled in the U.S., Guam, Puerto Rico, or the U.S. Virgin Islands.
- Report delayed bags within 21 days of arrival if you traveled internationally or returned to the U.S. from abroad.
2Request reimbursement
Reimbursement claim timeline
- Submit your claim within 45 days of arrival if you traveled in the U.S., Guam, Puerto Rico, or the U.S. Virgin Islands.
- Submit your claim within 21 days of arrival if you traveled internationally or returned to the U.S. from abroad.
行李說明常見問題
Yes, we’ll cover any reasonable and necessary purchases of clothing and toiletries if your bag is delayed and you’re away from home. Reimbursement is based on several factors, including the length of time you were without your luggage.
To file a reimbursement claim, you must provide dated receipts that show purchased items and costs.
賠償的費用將基於可接受的申請證明文件。聯絡行李認領中心以取得詳細資訊。
美國、關島、波多黎各、美屬維京群島境內或之間的航線如有寄艙行李遺失、損壞或延誤，聯合航空對每位購票乘客的責任賠償上限為 4,700 美元。根據美國運輸部聯邦法規第 14 章第 382 部分，上述責任限制不適用於輪椅或其他輔助設備的遺失、損壞或延誤。聯合航空對於國內旅遊所攜帶的高價值、易碎或易腐壞物品不承擔任何責任。有關不適用物品的完整清單，請參閱我們承運合約內的條款。
如屬《蒙特利爾公約》適用的國際旅遊，有關寄艙行李和非寄艙行李的遺失、延誤或損壞責任，每位乘客的賠償上限為 1,288 特別提款權 (SDR)。匯率可於 www.IMF.org 網站取得。![](https://media.united.com/assets/m/22fe3c6873f0d420/original/external-icon.svg" "在新視窗開啟連結"){kind=icon}
如屬《華沙公約》適用的國際旅遊，有關行李的遺失、延誤或損壞責任，每位乘客的賠償上限為每公斤 20 美元（約每磅 9.07 美元），寄艙行李的賠償上限為 640 美元，非寄艙行李的賠償上限為 400 美元。