United Airlines

Agency sign-in help

Requesting Secure Level Access — Agency:
To gain access to the secure section of the website, where agencies can view information on agency programs, performance, ticket status and more, you will have to obtain an individual login from your agency administrator (see below). United is unable to provide these logins. After your administrator requests a login for you, you will receive an email with a secure link to activate your account and select a password.

Requesting Administrator Level Access — Agency:
The agency administrator is responsible for managing user access and rights within the agency. If the ARC number is a Home Office Location (HOL), administrators can also manage user access for branch locations. To become an administrator, complete a one-time verification process using the agency's U.S. Tax ID Number.

To become an administrator for your agency:

  1. Go to the agency section of the website at united.com/agency
  2. Click on the Agency Secure Login button. Under the heading for Administrator, select the "authenticate" link and follow the directions.

If you need further assistance, contact agencysupport@united.com