Important notices

Current as of [TIMESTAMP]. Information is updated as it is received.

 

Coronavirus (COVID-19) updates


  •  
    1. On united.com, select “My trips” and enter your information
    2. Select “Change flight” and then “Edit” to make the following changes:
      1. Date of travel or destination
      2. Add a flight
      3. Remove a flight
    3. Select “Continue” and choose a new flight option
    4. Continue through booking to confirm our new flight

    Note: The change fee will display as waived, but any difference in fare may apply.

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

    1. On united.com, select “My trips” and enter your information
    2. Select “Cancel flight”
    3. Confirm your flight cancellation
    4. If you have a future flight credit, select “Use Future Flight Credit” when you return to the reservation to shop for new flights and apply the credit toward the flight

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

Face coverings required for all travelers

For everyone's safety, all travelers are required to wear a face covering that fully covers their nose and mouth during their entire flight, unless they're eating or drinking. A face shield alone does not count as a face covering. Travelers who aren't wearing their face coverings on board could lose their travel privileges on future United flights. Small children, travelers with medical conditions or disabilities that prevent them from wearing a face covering, and those who cannot remove or put on a face covering are exempt.

Travel waivers and updates

Due to fast-changing government mandates and restrictions, this information is subject to change anytime and without notice. Find the latest information

There are currently no travel waivers in effect.​​

 

All change fees waived for tickets issued on or before March 2, 2020, for travel June 1 – Dec. 31

Airports

  • All cities

Original travel dates

June 1, 2020 - December 31, 2020

Additional information

Flight changes:

  • Changes or cancellations must be made on/before July 31, 2020
  • Rebooked travel must commence within 24 months from the original ticket issue date

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC51 in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

All change fees waived for tickets issued on or before March 2, 2020

Airports

  • All cities

Original travel dates

March 3, 2020 - May 31, 2020

Additional information

Flight changes:

  • New tickets must be reissued within 24 months from original ticket date
  • Rebooked travel must commence within 24 months from the original ticket issue date

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC4S in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

Global

 

Asia

 

Australia and Pacific

 

Caribbean

 

Europe

 

Mexico and Central America

 

Middle East

 

North America

 

South America

 
Waiver:

No change fees for new bookings

We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by July 31, 2020, you can change it with no change fee over the next 12 months. See Terms and conditions

We’re extending electronic certificates

To give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Award flight redeposit fees waived

If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.

For more information about what to do if your travel is affected by a waiver, visit the Flight Delays and Cancellations page.

China: Travel restrictions

The government of China has issued entry restrictions for passengers traveling to mainland China. Only Chinese nationals and those with passports exempt from this rule will be allowed to enter the People's Republic of China. Please contact the Chinese Embassy to see if you will be allowed to travel. Additionally, Chinese passport holders must complete an epidemic and health questionnaire in the Wechat app every day for 14 days prior to (and including) the day of their flight to China. Completion of the app questionnaire is a requirement for boarding flights to mainland China. For more information, please visit the Chinese Embassy's website or the Civil Aviation Administration of China website.

All passengers entering mainland China will be administered a COVID-19 test and must undergo a 14-day compulsory quarantine at their own expense. We recommend that travelers obtain a COVID-19 test in the U.S. and confirm a negative result within 48 hours before their trip.

Hong Kong: Travel restrictions

Travelers are not allowed to transit through or enter Hong Kong except for those listed below:

  • Passengers with a Hong Kong passport
  • Passengers with a British passport with "British National (Overseas)" nationality who are residents of Hong Kong
  • Residents of Hong Kong with a Permanent Identity Card, a valid work or study visa, or an extended visa who enter within the validity of a permitted stay.
  • Passengers who have only been to China, Taipei or Macao in the past 14 days
  • Passengers traveling from the mainland of China, Taipei or Macao who haven't been to any other country/region in the past 14 days
  • Government officials carrying out government duties including personnel of consular posts
  • Spouses and minor children of Hong Kong residents
  • Personnel engaged in anti-epidemic work endorsed by the HKSAR Government

All travelers who are eligible to enter Hong Kong must quarantine for 14 days and present a completed Health Declaration Form to the Department of Health upon arrival. Passengers can only travel on flights operated by the same airline group and can't travel to the mainland of China through Hong Kong.

India: Travel restrictions

Flights to India are suspended until July 31, 2020. Travelers are subject to quarantine for 14 days upon arrival.

Japan: Travel restrictions

Travelers who have been in the countries listed in the first section of this page in the past 14 days are not allowed to enter. This does not apply to:

  • nationals of Japan
  • spouses or children of nationals of Japan if they can prove it
  • residents of Japan with "Permanent Resident," “Spouse of Child of Japanese National,” “Spouse or Child of Permanent Resident” or "Long Term Resident" who have departed Japan with Re-entry Permission by April 2, 2020 (check with the Ministry of Foreign Affairs of Japan for a full list of exceptions for other dates)
  • passengers with a Special Permanent Residence Permit. However, they must have a Re-entry Permit from a regional immigration officer.
  • U.S. military personnel

Japan has also suspended or invalidated various visas. Be sure to check your visa validity.

Travelers to Japan can expect to be tested for COVID-19 upon arrival.

For more information, visit Japan’s coronavirus (COVID-19) advisory information page.

Singapore: Travel restrictions

Only returning residents of Singapore and travelers with a long-term pass are allowed to enter the country. Short-term visitors are not allowed to enter or transit Singapore. All travelers entering the country are required to fill out a health declaration form prior to boarding and quarantine for 14 days upon arrival.

Flights to Singapore will depart San Francisco and make a stop in Hong Kong before continuing on. The return flight from Singapore to San Francisco will also stop at Hong Kong. Passengers will be required to deplane at Hong Kong and process through a security check and temperature screen. Transfers beyond Singapore are currently not available, therefore all passengers must terminate their journey in Singapore.

South Korea: Travel restrictions

All travelers must take a COVID-19 test upon or within three days of arrival to Seoul, and those without a permanent residence in Korea must undergo a 14-day quarantine in a government facility at their own expense in addition to filling out the Agreement to Facility Quarantine document. Nationals and residents of Korea are required to install the self-quarantine safety protection mobile app. Customers that intend to remain in Korea for a short stay are required to install the self-diagnosis mobile app.

The Gangnam City Terminal is temporarily closed for check-in until further notice. Travelers should proceed to the airport for baggage acceptance.

Australia: Travel restrictions

Travelers are not allowed to transit through or enter Australia, except for those listed below:

  • Nationals of Australia and their immediate family members
  • Permanent residents of Australia and their immediate family members
  • Nationals of New Zealand residing in Australia
  • Airline crew
  • Diplomats accredited to Australia and currently residing in Australia, and their immediate family members

All travelers are required to self-isolate for 14 days from their arrival into Australia. If their duration of stay is less than 14 days, they must self-isolate for the entire duration of stay. When travelers transit through Australia for eight to 72 hours, they must go to mandatory quarantine at the state designated facility until the time of their departing flight.

Guam: Travel restrictions

All travelers entering Guam are subject to voluntary quarantine at a GovGuam quarantine facility, or at designated and approved quarantine locations for a period of 14-days and must sign a Voluntary Quarantine Acknowledgement letter. Travelers who refuse to sign will be subject to involuntary quarantine.

A pre-arrival negative polymerase chain reaction ( PCR) test, in particular those traveling from a high risk area, is necessary to determine the location of quarantine required and eligibility to qualify for an abbreviated quarantine length.

Residents of Guam, or persons who are essential healthcare or other essential workers, or persons who have traveled to Guam because of an emergency or personal hardship situation as determined and approved by Guam Department of Health and Social Services (DPHSS) may be allowed to complete the 14-day quarantine requirement at their home residence or rented lodging location.

All non-residents are subject to 14-day quarantine at a GovGuam designated quarantine facility. Transit passengers must go to the GovGuam quarantine facility for the transiting time period and will be transported back to the airport for departing flights.

Passengers with same day connections or those who present a valid diagnostic laboratory COVID-19 PCR test result that attests he or she is not infected within the last 72 hours are exempt from quarantine requirement.

Marshall Islands: Travel restrictions

Travelers are not allowed to enter the Marshall Islands until August 5, 2020.

Micronesia: Travel restrictions

Until further notice, no passengers will be allowed to deplane at any of the four states in the Federated States of Micronesia including Yap, Chuuk, Pohnpei, and Kosrae.

Palau: Travel restrictions

Travelers who have traveled through or to China, Hong Kong or Macao in the past 14 days are not allowed to enter Palau.

Saipan: Travel restrictions

Travelers arriving in Saipan from a country with an identified COVID-19 outbreak, inclusive of Guam, Hawaii and the continental U.S., will be required to quarantine for 14 consecutive days at an approved government facility. This applies to both residents and non-residents. Travelers who need to leave the island prior to the 14-day period will be allowed to depart back to Guam.

Travelers entering into the Northern Mariana Islands whose ultimate destination is the island of Tinian or the island of Rota, shall exercise the 14-day quarantine on the island of Saipan before traveling on to Tinian or Rota.

Any person entering the Northern Mariana Islands may be exempted from quarantine and be able to self-quarantine if they complete all of the following steps:

  • Fill out an online CNMI Mandatory Declaration Form at least three days prior to their arrival on Saipan
  • Register and respond daily to the Sara Alert Symptom Monitoring System and exercise self-quarantine for 14 consecutive days as prescribed by CHCC
  • Consent to specimen collection for COVID-19 testing upon arrival and five days after arrival
  • Provide proof of a valid polymerase chain reaction (PCR) test from a specimen collected a minimum of three days to a maximum of six days prior to the individual's arrival on Saipan to be reviewed by a CNMI Health Representative
  • A valid proof PCR test result is defined as a traveler's specimen collected within 3-6 days prior to arrival

The test result must be in English and include the name of the traveler, name of the processing laboratory, specimen collection date, indication that the PCR test was conducted and the test result itself

All travelers must also complete a health form before landing in Saipan. For more information, visit the governor’s website.

Tahiti: French Polynesia travel restrictions

Travelers are not allowed to enter French Polynesia (PPT) with the exception of residents of French Polynesia. Passengers must have an International Travel Certificate to enter and transit French Polynesia. The certificate must be obtained before departure via the French consular offices abroad or online at https://www.interieur.gouv.fr

Passengers must also present medical certificate with a negative coronavirus (COVID-19) test result issued at most 72 hours before arrival.

Until July 15, 2020, a completed declaration on honor to state that passengers do not have symptoms of Coronavirus (COVID-19) and that they will go into quarantine for 7 days must be presented prior to boarding and to Immigration upon arrival in French Polynesia. The certificate must be obtained before departure via the French consular offices abroad or online.

Aruba: Travel restrictions

The Government of Aruba is requiring all arriving passengers to complete an online ED card process 72 hours prior to their trip for approval to board their flight to Aruba. Travelers arriving from the following states must also upload a negative COVID test taken within 12 to 72 hours prior to departure: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Wisconsin, Wyoming.

Additionally, all travelers must arrange for valid COVID-19 health insurance that covers their stay in Aruba, and it is highly recommended that all travelers present proof of a negative COVID-19 test (PCR) taken within 72 hours prior to boarding. Those who are not tested prior to their trip will be required to pre-pay for a mandatory COVID-19 test upon arrival, and must self-quarantine until the results are received.

To complete the ED card process and for more information, visit www.edcardaruba.aw

Bahamas: Travel restrictions

Travelers must get an RT-PCR COVID-19 test within 7 days of arrival in the Bahamas and have a negative test result. This does not apply to:

  • Nationals and residents of Bahamas arriving from Antigua and Barbuda, Barbados, Belize, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname or Trinidad and Tobago
  • Nationals and residents of Bahamas with a proof that a coronavirus (COVID-19) PCR test was not available in the country of departure
  • Passengers younger than 2 years

Please note that the "rapid" or "quick" antibody test will not be accepted by authorities.

Passengers must then complete a travel health card application (one per passenger) at https://travel.gov.bs to receive confirmation of entry to the Bahamas. On the day of travel, passengers must present their test result and travel health card from the Ministry of Health upon arrival. Nationals and residents of Bahamas arriving without a proof of a coronavirus (COVID-19) PCR test are subject to quarantine for 14 days.

Jamaica: Travel restrictions

All passengers traveling to Jamaica must have a travel authorization issued by the government of Jamaica prior to boarding. Residents should register at the government's immigration website, and non-residents should register at visitjamaica.com. Approvals are valid for seven days. Travelers must present a printed or electronic copy of the travel authorization at boarding.

Both nationals and visitors entering Jamaica are subject to a COVID-19 test as well as health screening and risk assessment by the Jamaican health authorities. Travelers must isolate while waiting for the results, at home or at a government facility for Jamaican citizens/residents and at their hotel/resort/intended address for non-Jamaican residents/citizens. Officials may require additional isolation depending on the test result:

  • Jamaican nationals/residents who test positive will quarantine at home or at a government facility. Those who test negative will self-isolate at home for 14 days.
  • Foreign passengers visiting for tourism purposes who test negative can stay in their hotel/resort and remain within a defined "COVID-19 Resilient Corridor". Those who test positive must isolate either at their hotel/resort or a government facility.
  • Foreign passengers visiting for business purposes who test positive must isolate either at their hotel/intended address or in a government facility. Those who test negative are free to conduct their meetings.

Residents of areas that the Ministry of Health and Wellness has declared high-risk (Florida, New York, Arizona and Texas) will be required to upload a valid COVID-19 Polymerase Chain Reaction (PCR) test taken within 7 days of their arrival to Jamaica when they register at visitjamaica.com.

Costa Rica: Travel restrictions

Until August 2, 2020, passengers are not allowed to enter Costa Rica except for those listed below:

  • Nationals and residents of Costa Rica
  • Passengers who left Costa Rica before March 25, 2020, who have permanent or temporary residences, or Special category (Categoria Especial) or non-resident cub category Stay (No Residente subcategoria Estancia)

All passengers entering the country must fill out a health form prior to arrival. You can fill out the required form online in English or Spanish and submit it before your trip.

Nationals and residents of Costa Rica are subject to isolation for 14 days.

Belgium: Travel restrictions

Travelers aren’t allowed to enter. This doesn’t apply to:

  • Travelers arriving from EEA member states or Switzerland
  • Nationals of Andorra, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Switzerland, Vatican City (Holy See) and EEA member states
  • Travelers with a British passport with nationality “British Citizen,” “British Overseas Territories Citizen” issued by Gibraltar and British passports with a Certificate of Entitlement to the Right of Abode issued by the United Kingdom
  • Travelers with a long-term residence permit or a long term “D” visa issued by EEA member states, Switzerland or the United Kingdom, returning via Belgium to their country of residence
  • Family members of nationals of EEA member states and Switzerland
  • Family members of British nationals
  • Military personnel

All travelers must complete a public health locator form and show it to a United representative in order to board their flight. Travelers will be unable to board if their forms are not completed. Travelers must also present the locator form to Belgian government officials upon arrival.

In addition, all travelers must self-quarantine for 14 days upon arrival.

France: Travel restrictions

Passengers are not allowed to enter France. This does not apply to:

  • Nationals of France, their spouses and children
  • Nationals of Andorra, Monaco, San Marino, Switzerland, Vatican City (Holy See) and an EEA Member State, their spouses and children
  • British nationals, their spouses and children
  • Passengers arriving from Andorra, Australia, Canada, Georgia, Japan, Monaco, Montenegro, Morocco, New Zealand, Rwanda, San Marino, Serbia, South Korea, Switzerland, Thailand, Tunisia, United Kingdom, Uruguay, Vatican City (Holy See), or an EEA Member State
  • Passengers with a residence permit issued by France
  • Passengers with a residence permit issued by Andorra, Monaco, San Marino, Switzerland, United Kingdom, Vatican City (Holy See), or an EEA Member State
  • Merchant seamen
  • Passengers traveling to study

A completed International Travel Certificate must be presented prior to boarding and to immigration upon arrival or when transiting France. You can download the form in English and French here – it’s located under the headline "Attestation de déplacement dérogatoire vers la France métropolitaine depuis les pays tiers et déclaration sur l'honneur." (This does not apply to passengers arriving from Andorra, Australia, Canada, Georgia, Japan, Monaco, Montenegro, Morocco, New Zealand, Rwanda, San Marino, Serbia, South Korea, Switzerland, Thailand, Tunisia, United Kingdom, Uruguay, Vatican City (Holy See), or an EEA Member State.)

Travelers must complete a declaration of honor stating that they don’t have symptoms of coronavirus (COVID-19), which must be dated and signed by the passenger, and will be subject to quarantine or isolation depending on whether they are symptomatic.

Germany: Travel restrictions

By the order of Germany’s Federal Ministry of the Interior, passengers are not allowed to enter Germany with the exception of:

  • Passengers arriving from Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland or United Kingdom
  • Nationals of Germany
  • Passengers with a residence permit issued by Germany
  • Residents of Australia, Canada, Georgia, Montenegro, New Zealand, Thailand, Tunisia and Uruguay
  • Passengers with a "D" Visa issued by Germany
  • Husband, wife, child and registered partner of nationals or residents of Germany
  • Nationals of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and their family members returning via Germany to their country of residence
  • British nationals and their family members returning via Germany to their country of residence
  • Passengers in transit to their home country, if there is no other travel option. The purpose of travel and the entry requirements for the destination and transit countries must be proved.
  • U.S. military personnel stationed in Germany and their family members
  • Merchant seamen who are going to sign up on board or leave Germany for the purpose of repatriation

Passengers are not allowed to transit if arriving from a non-Schengen Member State to another Schengen Member State.

  • This does not apply to nationals of EEA Member States and Switzerland.
  • This does not apply to British nationals.
  • This does not apply to family members of nationals of EEA Member States and Switzerland.
  • This does not apply to family members of British nationals.
  • This does not apply to residents of EEA Member States and Switzerland.
  • This does not apply to residents of Australia, Canada, Georgia, Montenegro, New Zealand, Thailand, Tunisia, and Uruguay

Passengers are subject to quarantine for 14 days.

Visit this website for more information about entry restrictions.

Ireland: Travel restrictions

The government of Ireland requests all travelers undergo a self-quarantine for 14 days upon arrival and complete an online locator form. This does not apply to diplomats.

Netherlands: Travel restrictions

Passengers are not allowed to enter the Netherlands, with the exception of:

  • Nationals and residents of the Netherlands
  • Nationals of Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, North Macedonia (Rep.), Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Vatican City (Holy See), returning via Netherlands to their country of residence
  • British nationals returning via Netherlands to their country of residence
  • Passengers arriving from Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Rep.), Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, or the United Kingdom
  • Passengers with a long-term residence permit issued by Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Rep.), Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, or the United Kingdom
  • Family members of a national of an EEA Member State or Switzerland, with a residence permit issued by Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, or the United Kingdom, to family members of a Union Citizen
  • Passengers with a long-term "D" visa issued by Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, or Switzerland
  • Residents of Algeria, Australia, Canada, Georgia, Japan, Korea (Rep.), Morocco, New Zealand, Rwanda, Serbia, Thailand, Tunisia, and Uruguay
  • Military personnel

Passengers who are departing from high-risk COVID-19 countries must present to United a completed "Health Declaration Form" before boarding any aircraft with a destination in the Netherlands. The government of the Netherlands also requires you read these documents before traveling:

Passengers departing from high risk coronavirus countries are instructed to immediately self-quarantine for 14 days upon arrival to the Netherlands.

Switzerland: Travel restrictions

Travelers aren’t allowed to enter. This doesn’t apply to:

  • Travelers arriving from Schengen member states.
  • Nationals or residents of Switzerland or Liechtenstein
  • Nationals of EEA member states
  • British nationals
  • Family members of nationals of EEA member states. They must present proof of their relationship.
  • Residents of Schengen member states returning directly via Switzerland to their country of residence
  • Passengers with a D visa issued by Switzerland
  • Passengers with a Schengen C visa issued by Switzerland after March 16, 2020

Travelers aren’t allowed to transit if arriving from a non-Schengen member state to another Schengen member state. This doesn’t apply to:

  • Nationals of EEA member states and Switzerland
  • British nationals
  • Family members of nationals of EEA member states and Switzerland
  • Family members of British nationals.
  • Residents of EEA member states and Switzerland
  • Passengers with a D visa issued by Switzerland
  • Travelers with a Schengen C visa issued after March 16, 2020, by Switzerland

Travelers who have been in Argentina, Armenia, Azerbaijan, Bahrain, Belarus, Bolivia, Brazil, Cape Verde, Chile, Colombia, Dominican Rep., Honduras, Iraq, Israel, Kosovo (Rep.), Kuwait, Moldova (Rep.), North Macedonia (Rep.), Oman, Panama, Peru, Qatar, Russian Fed., Saudi Arabia, Serbia, South Africa, Sweden, Turks and Caicos Isl., or USA in the past 14 days are subject to quarantine for 10 days.

Starting July 6, 2020, travelers entering Switzerland from certain regions, including the United States, will be required to self-quarantine for 10 days. For more information, please visit the government of Switzerland’s website.

United Kingdom: Travel restrictions

The UK government requires travelers to review its health guidance before boarding. If you book or check in on behalf of a group, make sure all members of your group are aware of this guidance.

Beginning June 8, 2020, there will be new rules in place for entering the UK. All persons entering the UK, including returning British citizens, must 1) provide their journey and contact details on an online form and show either a printed or electronic copy of the completed form at the UK border, and 2) self-quarantine for a period of 14 days. Passengers coming from the Republic of Ireland, the Channel Islands and the Isle of Man and have been there for 14 days or more are exempt from both requirements. Visit the UK government’s website for more information.

The online form can be completed beginning 48 hours before your flight. Travelers are encouraged to complete it before beginning their trip and must present it to immigration upon arrival.

Israel: Travel restrictions

Travelers are not allowed to enter and transit. This doesn’t apply to nationals or residents of Israel.

Travelers are subject to quarantine for 14 days and must present a completed Health Declaration Form upon arrival.

Alaska: Travel restrictions

Beginning June 6, all arriving out-of-state Alaska passengers must complete a Traveler Declaration Form (PDF), as well as provide a negative COVID-19 PCR test taken within the last 72 hours, and present results upon arrival.

If you have not tested prior to boarding, you must participate in a COVID-19 PCR test when arriving in Alaska and self-quarantine at your expense until results arrive. If you refuse to test, you must self-quarantine for 14 days at your expense, or the duration of your trip, whichever is shorter. You can visit Alaska’s official government website for more information.

Canada: Travel restrictions

Travelers are not allowed to enter Canada, with the exception of:

  • Nationals of Canada and their immediate family members
  • Permanent residents of Canada and their immediate family members
  • Passengers arriving from the USA traveling for a non-discretionary or non-optional purpose
  • Diplomats
  • Seasonal agricultural workers, fish/seafood workers, caregivers and all other temporary foreign workers
  • International students who held a valid study permit, or had been approved for a study permit, when the travel restrictions took effect on March 18, 2020.
  • Permanent resident applicants who had been approved for permanent residence before the travel restrictions were announced on March 18, 2020, but who had not yet travelled to Canada.
  • Person registered as an Indian under the Indian Act
  • Person authorized in writing by a consular officer of the government of Canada to come to Canada to reunite with immediate family members
  • Person who is exempt from the requirements to obtain a temporary resident visa under paragraph 190 (2)(a) of the Immigration and Refugee Protection Regulations, and their immediate family members
  • Person who enters Canada at the invitation of the Minister of Health for the purpose of assisting in the COVID-19 response
  • Person who arrives by means of an aircraft operated by Canadian Forces or the Department of National Defense
  • Member of the Canadian Forces or a visiting force, as defined in section 2 of the Visiting Forces Act, and their immediate family members
  • Protected person, under section 95 (2) of the Immigration and Refugee Protection Act
  • French citizen who resides in Saint-Pierre-et-Miquelon
  • Person or class of persons that the Chief Public Health Officer, appointed under subsection 6 (1) of the Public Health Agency of Canada Act, determines does not pose a risk of significant harm to public health or who will provide an essential service while in Canada
  • Person whom the Minister of Foreign Affairs, the Minister of Citizenship and Immigration or the Minister of Public Safety and Emergency Preparedness determines their presence is in the national interest.

Travelers who have been refused boarding in the past 14 days due to a medical reason related to coronavirus (COVID-19) are not allowed to enter, and travelers with coronavirus (COVID-19) symptoms are not allowed to travel to Canada until they have waited for a period of 14 days or they can present a medical certificate that confirms the patient is free from the coronavirus (COVID-19).

All travelers are required to self-isolate for a period of 14 days upon arrival at their final destination in Canada. Any travelers who were on the cruise ship “Diamond Princess” are subject to a mandatory 14-day isolation at a quarantine facility upon arrival in Canada.

All travelers are also required to wear protective face-coverings, such as a cloth mask, scarf or similar item, at certain points throughout their air travel, including check-in, boarding and while on board the aircraft when directed by the cabin crew. Canadian Air Transport Security Authority (CATSA) will provide travelers who don’t have face-coverings with a mask at security. Travelers will be asked to lower their masks at check-in to facilitate full ID checks as required by Canadian regulations. Transport Canada also requires all passengers to undergo a temperature check prior to boarding their flight to Canada.

Passports issued to nationals of North Macedonia which have expired on March 18, 2020, or later are considered valid until July 31, 2020.

All travelers must arrive at one of the following airports: Calgary (YYC), Montreal (YUL), Toronto (YYZ) or Vancouver (YVR).

Connecticut: Travel restrictions

As of June 25, all passengers traveling to Connecticut are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from any of the following states: Alabama, Arkansas, Arizona, California, Delaware, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Mississippi, North Carolina, Nevada, South Carolina, Oklahoma, Tennessee, Texas and Utah. For more information, visit the state of Connecticut’s website.

Hawaii: Self-quarantine for travelers arriving in Hawaii

Hawaii’s governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. All travelers, including both residents and visitors, are required to self-quarantine for 14 days from their arrival into Hawaii. If your duration of stay is less than 14 days, you must self-quarantine for the entire duration of your stay in a residence, hotel room or rented accommodations. People traveling between the islands will no longer be subject to a 14 day self-quarantine.

You can’t use shared facilities or go to public places like the beach, pools, fitness centers, shopping centers, restaurants, bars or local attractions. You can only leave your quarantine location for medical emergencies or to seek medical care, and you can’t have visitors.

Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the State of Hawaii’s Safe Travels page.

New Jersey: Travel restrictions

As of June 25, all passengers traveling to New Jersey are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from any of the following states: Alabama, Arkansas, Arizona, California, Delaware, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Mississippi, North Carolina, Nevada, South Carolina, Oklahoma, Tennessee, Texas and Utah. For more information, visit the state of New Jersey’s website.

New York: Travel restrictions

As of June 25, all passengers traveling to New York are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from any of the following states: Alabama, Arkansas, Arizona, California, Delaware, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Mississippi, North Carolina, Nevada, South Carolina, Oklahoma, Tennessee, Texas and Utah. For more information, visit New York State’s website.

United States: Entry restrictions

By Presidential Proclamation, the United States is currently denying entry to non-U.S. citizens who have visited or transited through the People’s Republic of China, the Islamic Republic of Iran, the Federative Republic of Brazil or certain countries in Europe within the last 14 days, unless you are a lawful permanent resident. Travel-restricted countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Customers who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens will be subject to additional health screenings on arrival to the United States. The CDC also advises that travelers returning from these countries in Europe must stay home for 14 days and monitor their health after returning to the U.S.

Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter the United States.

Mexico: Travel restrictions

A completed health risk questionnaire must be presented to immigration upon arrival.

Argentina: Travel restrictions

Flights to Argentina are suspended until July 17, 2020. Nationals and residents of Argentina are subject to quarantine for 14 days.

Brazil: Travel restrictions

Brazil is restricting leisure travel until July 29, 2020. Currently, travelers aren’t allowed to enter the country except for those listed below:

  • Nationals and residents of Brazil, or immediate family member of a national of Brazil.
  • Spouses of a national of Brazil must have a Brazilian marriage certificate. If the certificate is not issued by Brazil, it must be apostilled by a consulate. A non-official translation in Portuguese is also required.
  • Passengers traveling on business.

Travelers must present a medical certificate with a negative coronavirus (COVID-19) test result.

Ecuador: Travel restrictions

The Government of Ecuador has adopted COVID-19 related requirements for all travelers entering the country. In addition to completing required forms, travelers must: At arrival, travelers are required to present a completed health form and a completed immigration form, and proof of a negative COVID-19 (polymerise chain reaction/PCR) test taken within 7 days of traveling to the country, or be tested by authorities upon arrival if they don't have a negative PCR test. All travelers will be required to self-quarantine for 14 days/13 nights at their home or at a government approved hotel and should plan to stay in the country at least 14 days/13 nights. Please note, all expenses related to Ecuador's COVID-19 requirements are the responsibility of the traveler.

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    Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

    Cuba: Travel policy changes

    As of June 16, 2017, individual people-to-people travel to Cuba for customers who are subject to U.S. jurisdictions are no longer allowed. All customers booking travel on United to or from Cuba must certify their eligibility under one of the authorized categories provided. Please visit the U.S. Department of the Treasury’s Cuba travel page to learn more about the authorized categories for U.S. citizens to travel to Cuba.

    Additional security measures for international flights to the U.S.

    In addition to standard security procedures, the U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to the U.S., which may result in extra screening for everyday items such as large electronics, powder, food, books and magazines. TSA has a full list of what is and isn’t allowed on their website.

    Large electronics: Travelers with electronic devices larger than a standard smartphone should be prepared to remove these devices from their protective cases or outer packaging for inspection. If you have a case that requires a screwdriver or other special tools to remove, we recommend doing so before arriving at the airport.

    Powder-based substances: We recommend all customers place any items that resemble powder in their checked baggage. Some travelers with powder-based substances in their carry-on bags and personal items greater than what would fit in a standard soda can (12 fluid ounces or 350 milliliters) may be subject to additional security measures put in place by the DHS.

    For those selected for additional security measures, powder substances in excess of this amount won’t be allowed in the cabin of the aircraft. Examples of powder include ground coffee and tea, flour, sugar and spices. There are some exemptions, including baby formula, medically necessary powder and human remains.

    Please note that some foreign governments who perform this screening at the central checkpoint may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities.

    Arrival times: The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight to allow time for the additional security measures. Please note the airport check-in hours first.

    For more information, please visit the DHS website. You may also contact @AskTSA via Twitter or Facebook Messenger with specific questions or visit TSA customer service.

    Traveling on flights precleared by U.S. Customs and Border Protection

    If you’re traveling to the U.S. from one of the international airports listed below, we recommend you arrive at the airport three hours before your scheduled departure time. Flights from these airports are precleared by U.S. Customs and Border Protection, so please allow extra time to complete additional border security screening processes before you depart. When you arrive in the U.S., you’ll arrive at a domestic terminal.

    We operate flights precleared by U.S. CBP before departure from the following international airports: Aruba (AUA), Bermuda (BDA), Dublin (DUB), Freeport (FPO), Nassau (NAS), Shannon (SNN), Edmonton (YEG), Halifax (YHZ), Ottawa (YOW), Montreal (YUL), Vancouver (YVR), Winnipeg (YWG), Calgary (YYC) and Toronto Pearson (YYZ).

    ESTA approvals

    There have been some changes recently to the Electronic System for Travel Authorization (ESTA) applications and approvals are no longer processed instantly. If you don’t have a U.S. passport and require an ESTA, we recommend applying when you book your travel and no less than 72 hours prior to travel.

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    U.S. IDs

    Due to the coronavirus, if your driver's license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer.

    REAL ID enforcement

    Beginning October 1, 2021, every traveler must present a REAL ID-compliant driver’s license, state-issued enhanced driver’s license or other acceptable forms of identification, such as a valid passport or U.S. military ID, to fly within the U.S. Review the complete list of acceptable identification.

    Travelers who don’t present an acceptable form of identification won’t be permitted through the security checkpoint.

    Learn more about REAL ID enforcement and frequently asked questions.

    Chicago O’Hare pedestrian tunnel closures

    Beginning May 28, 2020, two of the four pedestrian tunnels connecting Chicago O’Hare Terminal 1 and Terminal 2 to the main parking area and the CTA Blue Line station will be closed for construction. Alternate routes between each location will remain open and will be marked with signs.

    Cincinnati security checkpoint hours

    The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.

    Denver construction

    If you’re flying out of Denver, we recommend arriving two hours before your scheduled departure time due to construction in the Great Hall of the Main Terminal. This ongoing construction may result in longer check-in times, new construction walls and limited dining and shopping options. Directional signage will be posted throughout the terminal and personnel will be available to answer questions. Please visit the Denver International Airport’s website for more information.

    Denver bag drop

    Denver International Airport (DEN) offers free bag drop and check-in service at the Transit Center and 75th Avenue to make it convenient for you to travel, baggage-free, from the time you arrive until you board your flight.

    • This service is for flights on United within the U.S. Flights to international destinations aren’t eligible for the bag drop service.
    • Drop your bags a minimum of 90 minutes before your flight.
    • Skip the ticket counter lines by checking your bag and getting your boarding pass.
    • This is a free service. Our bag fees still apply and can be paid at all bag drop locations.
    • Travelers with lap infants must go to the ticket counter for the child’s boarding pass.

    Transit Center bag check: Check your bag at the Transit Center and get your boarding pass before you head up to the terminal and through security.

    • Location: Transit Center, Level 1 (below The Westin)
    • Hours: 6 a.m. to 6 p.m. (for flights departing as late as midnight)

    75th Avenue drive-up bag check: Drive up and check your bag from the comfort of your car before you park. A greeter will remove your bags from your car, check you in for your flight and even print your boarding pass. Then, park in one of the lots or head to the terminal, baggage-free. Upon arriving at the terminal, head directly to security.

    • Location: 75th Avenue near the Pikes Peak parking lot
    • Directions: Exit Peña Blvd. at 75th Avenue, proceed straight through the Gun Club intersection and follow signs to the Bag Check queue
    • Hours: Saturday through Thursday, 4 a.m. to 4 p.m.; Friday, 4 a.m. to 7 p.m.

    Haneda airport processing times

    Due to airport expansion occurring at Haneda (HND), we recommend checking in online or with the United app and allowing extra time for checking bags and security screening.

    Houston Intercontinental construction and closures

    On January 6, we’ll begin construction on the next phase of our new baggage handling system at Houston's George Bush Intercontinental Airport (IAH). As a result, we’re expecting more traffic than usual getting into the airport, and we recommend allowing extra time.

    Terminal E is also temporarily closed, so customers should go directly to Terminal C to check in for their flights and to go through security.

    Kansas City airport processing times

    We recommend that customers departing from Kansas City (MCI) allow extra time for check-in and security screening, especially during morning hours. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3:45 a.m.

    Lafayette, Louisiana airport processing times

    We recommend that customers departing from Lafayette (LFT) allow extra time for check-in and security screening. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3 a.m.

    Los Angeles traffic information and taxi/rideshare pickup

    Ongoing construction near Los Angeles (LAX) is causing heavy traffic outside the airport. We recommend allowing extra time and arriving at least two hours before your flight.

    Taxi and rideshare pickups leaving the airport have been relocated to LAX-it, a new area accessible to travelers by shuttle or a short walk from baggage claim. Learn more at flylax.com/lax-it

    New York LaGuardia Terminal B updates

    With the opening of the new Terminal B Arrivals/Departures Hall at New York LaGuardia on June 13, 2020, it may take up to 20 minutes to walk from the end of the TSA security checkpoint in Terminal B to the gate area. Travelers departing out of Terminal B after this date should plan to arrive at the airport earlier than usual to allow for this additional travel time.

    Phoenix terminal change

    All our flights depart and arrive from the new Terminal 3 at Phoenix Sky Harbor International Airport (PHX).

    San Juan additional security screenings

    The TSA has implemented additional security measures at Luis Muñoz Marín International Airport (SJU) that require all wet or frozen food items to be removed from carry-on baggage and inspected. While food items are permitted in carry-on baggage, travelers departing San Juan are advised to allow extra time at security or to check bags containing wet or frozen food items to expedite the screening process. This policy applies to standard screening lanes but does not affect TSA Pre✓® lanes.

    Vail, Colorado, construction

    Construction is underway at Eagle County Regional Airport (EGE), resulting in a longer walk between the TSA security screening and gates. We recommend allowing more time for this distance, and require customers to check in 45 minutes before departure if traveling with checked baggage.

    Washington Dulles construction

    Construction is underway at Washington Dulles (IAD) near the ticket counters. This may lead to longer wait times if you’re checking in or checking bags, so we recommend getting to the airport early.

    Washington National construction

    Construction at Washington National Airport (DCA) is expected to cause traffic delays on airport roadways, as work crews close lanes in front of Terminal B. Please allow additional travel time to and from the airport. For pickups and drop-offs, please consider using the Terminal Garages since they are located outside the construction zone. Visit flyreagan.com/ProjectJourney for the latest updates.

    Williston, North Dakota, airport change

    All airlines now fly out of the new Williston Basin International Airport (XWA). If you’re flying from Williston, make sure you go to this airport and not Sloulin Field International Airport (ISN). The new airport is about 15 miles northwest of the old one. Find out more on the airport’s website.

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    The coronavirus outbreak continues to have a significant impact on travel demand. As a result, we've temporarily suspended operations at most United Club℠ locations and all United Polaris® lounges across our network. For more information, visit our United Club and Lounge Locations page. Hours and available locations are subject to change.

    New York/Newark United Club updates

    We’re excited to share we’ve begun construction on a brand-new United Club location at Newark Liberty International Airport (EWR), our New York-area hub. To help us prepare, we’ve closed the temporary United Club pop-up location in Terminal C near Gate C124. During construction, you can visit our United Club locations in Terminal C, near Gates C74 and C93, or our location in Terminal A in Concourse A2.

    We may not be able to accept or sell United Club one-time passes at our locations in Terminal C during peak afternoon and evening travel times when these locations are at or near capacity. We'll continue to accept one-time passes in our Terminal A United Club location, space permitting, as well as throughout the United Club network.

    Phoenix United Club closure

    Because of our move to the new Terminal 3 at the Phoenix airport, our United Club location in Terminal 2 is closed. We’re looking forward to bringing you a brand-new space in Terminal 3 later this year.

    Portland, Oregon, elevator maintenance

    We’re working to modernize the elevator at our United Club location at Portland International Airport (PDX). Because of this, it’s currently out of service.

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    Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 24 months from the original ticket issue date. For tickets issued between April 1, 2020, and July 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date.

    If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee but no residual value will be given.

    Changes/Cancellations: If the customer decides to change or cancel the flight they booked between March 3, 2020 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 24 months from the original ticket issue date. If the customer decides to change or cancel the flight they booked between April 1, 2020, and July 31, 2020, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 12 months from the original ticket issue date. Any changes or cancellation must occur prior to ticketed travel date.

    Fare Validity: This applies to all tickets, all UA fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

    Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are non-refundable except during the first 24 hours after purchase. Other restrictions may apply.

 

  

Cuba: Travel restrictions

Non-humanitarian flights to Cuba are suspended.