停机坪延迟计划

2025 年 4 月生效

在美国机场长时间停机坪延误的航班

根据美国交通部出台的《航空乘客权益保护加强条例》中的规定（联邦法规 (CFR) 第 14 编第 259 部分），美国联合航空（“美联航”）采取了一项“长时间停机坪延误应急计划”（“计划”）。如果美联航运营的航班出现第 259.4 部分所涵盖的延误，则适用以下规定：

  1. 美联航将做出相关决策，依据是其 core4 服务标准：安全、关怀、可靠、高效。
  2. 旅客可以选择在停机坪延误过久时（国内航班延误 3 小时，国际航班延误 4 小时）下机，但以下情况除外：
    1. 对于离港航班，当航班在主舱门关闭后的三小时内（对于国内航班）或四小时内（对于国际航班）开始返回合适的下机点，则视为已采取措施便于乘客下机。如果飞机位于不在承运人控制范围内的区域，在向联邦航空管理局控制塔、机场当局或指示飞机运营的其他相关当局提出请求后，则视为飞机已开始返回合适的下机点。如果飞机位于承运人控制范围内的区域，当飞行员开始驾驶飞机前往合适的下机点时，则视为飞机已开始返回合适的下机点；或者
    2. 机长认为，在合适的下机点让乘客下机会危及乘客安全，或由于安全原因或安保原因，飞机无法离开停机坪的位置使乘客下机；或者
    3. 空中交通管制部门认为，机长返回合适的下机点来让乘客下机将严重干扰机场运营。
  3. 美联航将在停机坪延误开始后两小时内提供充足的食物和饮用水，除非机长出于安全或安保考虑认为不宜提供此项服务。
  4. 在停机坪延误期间，美联航将提供可用的洗手间，始终保持舱内温度舒适，并在需要时确保充分的医疗照护。
  5. 若停机坪延误超过 30 分钟，美联航将在停机坪延误期间告知飞机上的乘客有关延误状况的信息。
  6. 美联航将告知飞机上的乘客每次在符合所有出发航班和备降条件的下机点下机的机会。
  7. 美联航拥有丰富资源来实施这项计划。
  8. 美联航的这项计划一直与美联航所服务的美国各机场（包括美联航在美国境内常用的备降机场）当局（包括相应的候机楼设施运营方）保持一致，而且如有需要，美联航将与机场管理机构或其他航空公司合作，在紧急情况下分享设施并提供下机口。
  9. 美联航已与美国海关和边境保护局 (CBP) 协调此计划，其适用范围覆盖美联航经常用于运营国际航班的每个机场，包括备降机场。
  10. 美联航已与美国运输安全管理局 (TSA) 协调此计划，其适用范围覆盖美联航所服务的每个美国机场，包括备降机场。

注意：按照美联航的《承运合同》规定，当航班由非美联航的航空公司实际承运时，即使该航班以美联航 (UA) 代码进行销售或显示，亦应适用该实际承运航空公司的停机坪延误应急计划。

Flights on Canadian soil

In accordance with Canada’s Air Passenger Protection Regulation (APPR), Bill C-49, United Airlines (“United”) has Created a Lengthy Tarmac Delay Contingency Plan (“Plan”). In the unusual event of such a delay either before takeoff or after landing, United will seek to ensure that:

  1. For flights on Canadian soil, United will not permit an aircraft to remain on the tarmac for more than three hours before allowing passengers to deplane unless: 1) the pilot-in-command determines there is a safety-related or security-related reason (e.g., weather or a directive from an appropriate government agency) that the aircraft cannot leave its position on the tarmac to deplane passengers; or 2) air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point in order to deplane passengers would significantly disrupt airport operations; or 3) in the case of a departing flight only, the pilot-in-command receives information that the flight will depart within 45 additional minutes after three hours of tarmac delay.
  2. For all flights covered by this Plan, United will provide adequate food and drinking water as requested by passengers unless the pilot-in-command determines that safety or security considerations preclude such service.
  3. For all flights covered by this Plan, United will provide operable lavatory facilities, maintain comfortable cabin temperatures, and ensure adequate medical attention if needed while the aircraft remains on the tarmac.
  4. For all flights covered by this Plan, United will ensure that passengers on the delayed flight receive notification regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.
  5. For all flights covered by this Plan, United will ensure that passengers on the delayed flight receive notification beginning 30 minutes after departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists.

Note: The tarmac delay contingency plan of the operating carrier governs when it is operating a flight on which the United (UA) code is displayed.