The primary role of the personal safety assistant is to assist a disabled customer exiting the aircraft in case of an emergency evacuation or to establish communication for the required safety briefing. Additionally, the personal safety assistant can assist with the medical, feeding and lavatory needs of a disabled customer.
United requires a personal safety assistant to accompany a disabled customer who has any of the limitations listed below:
- A customer with mental disability who is unable to understand and respond to safety instructions from the flight crew, including the safety briefing
- A customer who has both severe hearing and severe vision impairments and cannot establish some means of communication with our personnel that is adequate both to permit transmission of the safety briefing and to enable the customer to assist in his or her own evacuation of the aircraft in the event of an emergency
- A customer with a severe mobility impairment who is unable to physically assist in his/her own evacuation of the aircraft
- A customer requiring a stretcher or incubator (for United Micronesia-flights only)