Award ticketing options/service fees

Award ticketing options/service fees

Electronic ticketing

United offers electronic tickets for travel to most U.S. and international destinations. Once your award is redeemed and your reservation is confirmed, a receipt is sent to you via fax or email.

Paper tickets

A paper ticket is issued only for international travel that is ineligible for electronic ticketing. Allow 10 days for the delivery of a paper ticket by U.S. mail. Mailing addresses outside the U.S. may require longer mailing times.

Award service fees

  • The fees for award travel apply to United, United Express®, Star AllianceTM airline partners and other airline partners.
  • Fees apply to each ticket individually. If multiple people are traveling together, there is a fee for each traveler.
  • When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure.1
  • Fee level is based on the MileagePlus status of the member whose miles were used to book the award.
  • In addition to change fees, some award changes may also require additional mileage.
For tickets issued on or after June 19, 2013
  General member Premier® Silver Premier Gold Premier Platinum, Premier 1K®, United Global Services®
Fee to book award travel
Booking a MileagePlus award ticket by phone through the United Customer Contact Center, regardless of departure date $25 $25 $25 No fee
Booking a MileagePlus award ticket through any channel, less than 21 days before departure $75 $50 $25 No fee
Fee to change award travel
Making a change 21 or more days prior to the date of travel (no change to origin/destination)2 $75 No fee No fee No fee
Making any change less than 21 days prior to the date of travel; or changing origin/destination at any time $100 $50 $25 No fee
Fee to re-credit miles for award travel or a MileagePlus Upgrade Award
Canceling your trip or MileagePlus Upgrade Award and re-crediting the miles, up to one year from the original date of issue $200 $125 $100 No fee

1Changes to tickets for flights within Japan (with no international connections) operated by ANA (All Nippon Airways) must be made at least four days prior to departure.
2Fee will be charged for any change to cabin, award type, carrier, date or time.

MileagePlus rules:

The accrual of miles and Premier® qualifying credits, redemption of awards and provision of benefits through the United MileagePlus program, including the Premier Program, are subject to change and are subject to the rules of the MileagePlus program.

See the complete rules and details of the MileagePlus program