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Who can book on united.com?
See our list of countries where you can book airline tickets through united.com. All fees will be listed in USD.
Why do I need a credit or debit card to book an award ticket?
All award tickets include taxes and fees that must be collected in USD with a credit/debit card.
What is the difference between Saver and Standard Awards?
Saver Awards: Saver Awards have limited availability and are subject to capacity controls, but you can book them with fewer award miles than Standard Awards.
Standard Awards: Standard Awards offer expanded availability on flights operated by United, United Express® and Copa Airlines (including Copa Airlines Colombia) and are subject to capacity controls.*
MileagePlus Premier® members and eligible United MileagePlus Chase cardmembers have the benefit of booking Standard Awards without capacity controls for flights operated by United and United Express. If there is a seat available, these members have unrestricted access to book a Standard Award, even if it's the last seat on the plane.
Any tips on finding Saver Award availability?
Since Saver Awards are more restricted than Standard Awards and require fewer miles, they can sometimes be more difficult to find if you have specific dates and times when you want to travel. We suggest that you use the award availability calendar on the flight search results page to see when Saver Awards are available.
Can I combine Saver and Standard Awards when Saver Awards are not available on one of my flight segments?
Yes, you can combine Saver and Standard Awards and different cabins to meet your needs.
Can I book a one-way or multiple-destination award trip online?
Yes, you can book both one-way and multiple-destination award travel online.
Why should MileagePlus Premier members sign in before beginning the booking process?
MileagePlus Premier members may find better award availability.
Can I cancel my award ticket?
Yes, you can cancel your award reservation through Manage Reservations. The miles will be re-deposited into the original MileagePlus account. A re-deposit fee may be charged. See Award Ticketing Options/Service Fees for more details on these fees.
Can I change my award ticket?
Yes, award tickets may be changed and a possible change fee may apply. Please see the Award Ticketing Options/Service Fees page for more details. MileagePlus award tickets are valid for one year from the date of issue. You can change your reservation through Manage Reservations.
Can I book a ticket for someone else with my MileagePlus miles?
Yes, you may request to have a MileagePlus award ticket issued in someone else’s name.
Can I transfer my award ticket to another person after it is purchased?
No, once an airline ticket is issued, the passenger name on the ticket may not be changed, and the ticket may not be used by anyone else. A name change requires that you cancel the award ticket and create a new reservation in the appropriate name. Applicable re-deposit fees may apply.
*Some MileagePlus benefits on Copa Airlines flights will change on July 1, 2015, as Copa Airlines will launch its own loyalty program in July 2015. Learn more>