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Redeem a certificate

Electronic certificates

Electronic certificates may be used for travel on United- and United Express®-operated flights, and United Express-marketed flights operated by other airlines. Certificates are not valid for travel on Star Alliance™ flights or United-marketed flights operated by other airlines. If you have an electronic certificate or a discount code for a travel certificate, please select one of the options below for instructions.

Certificates beginning with 016 or 1016
  1. Begin your flight search on either the united.com home page or the flight search page. Enter your origin and destination information and your travel dates.
  2. Enter your certificate number or promotion code in the “Offer Code” box. Enter the numbers without any spaces between digits (e.g., 0164033123456 or 10164033123456).
  3. Just above the “Search” button, select the option to search by schedule or by price. You will not be able to use your certificate if you search by award travel.
  4. Click the “Search” button. Select the discounted flights you wish to book, and continue to complete your purchase. Note that discounted flights are marked with a blue star icon ().
Certificates/discount codes for travel certificates, containing the letters TCVA
  1. Begin your flight search on the united.com home page. Select your origin and destination information and your travel dates. Click the “Search” button.
  2. Select your flights and enter your contact information.
  3. When you reach the Payment Information page, you will see an option to redeem a gift certificate or travel certificate. Enter your certificate number or PIN and click “Apply.”
  4. Discounts will then be applied to your purchase. Click “Continue to Purchase” to finish booking your flight.
  5. If you would like to purchase an Economy Plus® seat, you must do so after you finish booking your flight with your gift certificate or travel certificate. Simply sign in to your MileagePlus account or enter your confirmation number and last name at the bottom of the Manage Reservations page. Once you find your reservation, select the “View/Change Seats” option to view and check pricing of Economy Plus seats.
All other electronic certificates
  1. Begin your flight search on either the united.com home page or the flight search page. Enter your origin and destination information and your travel dates.
  2. Enter your certificate code or discount code, plus the PIN provided with your code, in the “Offer Code” box. Enter the code and PIN together, without any spaces.
  3. Just above the “Search” button, select the option to search by schedule or price. You will not be able to use your certificate if you search by award travel.
  4. Click the “Search” button. Select the discounted flights you wish to book, and continue to complete your purchase. Note that discounted flights are marked with a blue star icon ().

Paper certificates

United no longer issues or accepts paper certificates. If you are holding a paper certificate previously issued by United, you may exchange it for an electronic certificate by following the steps below. This will enable you to redeem your certificate online or over the phone.

To exchange your paper certificate:

  1. Go to united.com/papercertificate
  2. Enter your personal details and paper certificate number.
  3. Upload a copy of your paper certificate or mail it to the address provided.

Requests will take up 72 hours to process once received. An email with electronic certificate redemption instructions will be provided after your paper certificate is verified.

Please note that United no longer accepts paper certificates for ticketing at airport locations.