Reimbursement for expenses will be based upon acceptable proof of claim. Contact the Baggage Resolution Service Center for more information.
For travel within or between the United States, Guam, Puerto Rico and the U.S. Virgin Islands, United's liability for any form of damage as a result of loss, damage or delay in delivery of a customer's personal property shall be limited to the fair market value at the time of loss, damage or delay and will not exceed $3,500.00 USD/CAD per customer, except for wheelchairs and other assistive devices.
For international travel to which the Warsaw Convention applies (including domestic* portions of international travel), United's liability is limited to approximately $9.07 USD/CAD per pound up to $640.00 USD/CAD per bag for checked baggage and $400.00 USD/CAD per customer for unchecked baggage.
For international travel to which the Montreal Convention applies (including domestic* portions of international travel), United's liability is limited to 1,131 SDR (Special Drawing Rights) per customer for checked and unchecked baggage. Exchange rates are available online at imf.org.
When checking baggage for a flight, a customer may declare a higher value than the maximum limit of liability. See Excess Valuation for additional details. Note that declaration of a higher value may not be allowed for some items.
Avoid packing high-value, fragile or perishable items in your checked baggage. For domestic* travel, United is not liable for loss, damage or delay in delivery of high-value, fragile or perishable items. See Fragile and Perishable Items for detailed listings of excluded items. For international travel, United's liability is limited as per above.
In the course of normal handling, your baggage may show evidence of use. United is never liable for destruction, loss or damage that results from an inherent defect, quality or vice of the baggage. For domestic* travel, United is not liable for conditions that result from normal wear and tear such as:
- Minor cuts, scratches, scuffs, dents and soil
- Damage to wheels, feet, extending handles and items of fragile or perishable nature
- Damage as a result of over-packed bags
- Loss of external locks, pull straps, security straps, or zipper tabs
- Manufacturer’s defects
*Aircraft with DIRECTV will not offer personal device entertainment. All planned installations of DIRECTV on United's aircraft are complete.
Footnote|Return to reference