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Assistance at the airport

Flight information display systems

Flight information display systems are available at many of our airport facilities. Gate agents also provide verbal flight information including boarding announcements and flight irregularities. We ask any customer with a sensory disability to relay any special needs directly to our airport employees at each point of contact throughout the airport, including ticket counters, gates, customer service centers and baggage claim areas.

Telecommunication device for the deaf (TDD)

Each of our domestic airport facilities has at least one TDD. You can make reservations using a TDD by calling 1-800-323-0170.

Security screening

The Transportation Security Administration (TSA) requires airport security screening for all customers, including customers with disabilities.

Airport facilities

General information regarding each airport facility can be obtained from the United Customer Contact Center.