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Inflight Wi-Fi

United Wi-Fi

We know that it's important to stay connected while you fly, so we're happy to offer you United Wi-Fi℠ on all mainline aircraft and two-cabin regional aircraft.

Now on 100% of our domestic and long-haul international aircraft

On select flights, you can use MileagePlus miles to purchase Wi-Fi internet. This feature is offered on our new portal, currently available on select aircraft and expanding to more aircraft throughout 2017. United Wi-Fi pricing will vary. Please note that we do not allow the use of our inflight internet service for voice communication or videoconferencing through a cell phone, Voice over Internet Protocol (VoIP) or any similar device or service. Voice and video calls are expressly prohibited.

View frequently asked questions about United Wi-Fi

United Wi-Fi installation

We have completed Wi-Fi installation on all aircraft with the exception of Guam-based aircraft. We also offer Wi-Fi on all two-cabin regional aircraft with the exception of one aircraft that is pending retirement.

Wi-Fi satellite coverage map

The map below reflects satellite coverage in the U.S. and internationally.

United Wi-Fi pricing may vary by flight. On select aircraft, which are equipped with our new Wi-Fi portal, you can also purchase Wi-Fi using your MileagePlus miles.

Internet video streaming is not supported. Video clips and streaming services provided by Netflix, Hulu, HBO GO, YouTube, Vevo, etc., are not supported.

Voice over Internet Protocol (VoIP) and video or audio conferencing are expressly prohibited on board. This includes, but is not limited to, applications such as Skype™ and FaceTime®.

Wi-Fi satellite coverage map

Current
coverage

Wi-Fi coverage on 737 aircraft
and DIRECTV equipped aircraft

Coverage

On all 737 and select
757-300 aircraft,
internet availability
is limited to the continen-
tal United States.

On all other mainline
aircraft, internet access
is available throughout
the flight, but is limited
over polar regions and
areas restricted by gov-
ernment regulations.

Please note: Satellite coverage may experience outages for reasons such as government regulations, weather and switching between satellite regions. 737 aircraft and aircraft equipped with DIRECTV® will only have satellite coverage within the continental U.S.

On two-cabin regional aircraft, internet availability is limited to the continental United States and Canada.

How to connect to United Wi-Fi and purchase internet access

The basic steps below apply to most wireless devices. Please follow these steps, also making sure to follow flight crew instructions for usage and stowing of portable electronic devices.

  1. Before the flight leaves the gate, make sure that your wireless device is in airplane mode.
  2. To connect to United Wi-Fi on your device, view available wireless networks and select "United_Wi-Fi."
  3. Launch your internet browser. If you are not automatically redirected to the United Wi-Fi Portal, type "www.unitedwifi.com" in the browser's address bar.
  4. Purchase an internet access plan, and enjoy.

If you don't want to purchase an internet access plan, you may choose to browse united.com for free. On united.com, you can check your flight status, obtain connecting flight information, purchase tickets and more.

Note: If you're traveling on a premium transcontinental service flight with internet service provided by Gogo®, you can purchase a day pass in advance from gogoair.com and save up to 60%. See the section below for more information.

Wi-Fi on flights with premium transcontinental service

United currently offers internet service from several providers including Gogo® on aircraft with premium transcontinental service, serving select transcontinental routes.

Starting 48 hours before the scheduled departure of your premium transcontinental service flight, you can check if the Wi-Fi internet service is provided by Gogo by visiting the Amenities section in the United app (search for your flight, go to the Details page and scroll down to select Amenities) or the Inflight Amenities tab of your flight status on united.com. If Gogo is the Wi-Fi provider, you can purchase a day pass for your premium transcontinental service flight in advance at gogoair.com and save up to 60%.

To use Gogo internet service, you can register in advance or simply launch your Web browser while you're in flight. After registering, you will be able to browse the Web, catch up on email and access corporate VPNs on your Wi-Fi-enabled laptop or mobile device.

Gogo customer support and FAQs

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