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Improving the New York/Newark airport experience

New York/Newark airport - United Airlines lobby

With hundreds of daily flights that connect our customers to destinations within the U.S. and worldwide, Newark Liberty International Airport (EWR) is a key gateway to our global network. To provide our customers with an airport experience that fits such an important hub, we’re investing millions of dollars into refreshing our space and adding new features at Newark.

Once this work is complete, you’ll notice a difference from the moment you pull up to Terminal C. We’re updating to a more modern look on the exterior area as well as inside the check-in area. We’re also refreshing our Premier members’ exclusive Premier Access® check-in.

New look and feel

You'll find even more changes after you pass the security checkpoints. We’ve partnered with OTG Management, an expert in developing retail and dining spaces for the travel industry, to completely reimagine what an airport terminal should look like.

The terminal will include thoughtfully designed elements that help enhance both the feel and the functionality of the space. For example, the light fixtures will adjust the atmosphere of the terminal by changing with the time of day. As for the dining spaces, each new restaurant will have an aesthetic that reflects its menu and theme. This will liven up the terminal space with different types of surroundings that let you detach from the activity of the airport. We’ve also added a Mamava nursing pod, located in Terminal C near gate C106.

High-quality bars and restaurants

It won't be just the look of the dining spaces that’s new and different. OTG has worked with fantastic chefs, some of the best in the industry, who are determined to challenge the status quo of airport food to really delight our travelers. And rather than having a limited number of restaurants with specific mealtime offerings, the terminal will have shifting spaces that will transform completely from morning to afternoon (from Poppy's bagel shop to Casciano's gourmet deli or Sugary and Crepes Café to Custom burgers and Notorious P.I.G., for example), so our customers have an even larger variety of food and beverage choices throughout the day.

Our gate and dining areas will feature iPads that customers can use to track their flights and order meals for delivery. And MileagePlus program members can now order via iPad and use award miles for dining at Newark Terminal C.

The work at Newark is underway and our customers have already started trying some of the new restaurants. The updates to the check-in area and the rest of Terminal C will be unveiled by the fall of 2016.

Slideshow: United Club enhancements

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  • The redesigned space uses natural light and dramatic light fixtures to brighten up the terminal.

  • Thyme, one of our many new dining choices, serves inventive vegetarian dishes with seasonal ingredients.

  • Proof whiskey bar offers a lounge vibe and a tavern-inspired food menu.

  • The menu at Wanderlust will include Chef Josh Capon’s award-winning burgers plus other new creations.

  • The Global Bazaar marketplace is great for grabbing a meal to eat on the go.

The updated gate areas will feature iPads that customers can use to track flights and order meals for delivery.