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Charter services

Private charter (single-entity) vs. public charter

Private (single-entity) charters are paid for by a single person or organization. Single-entity charter flights are not available for sale to the general public, and the charterer is not reimbursed — either directly or indirectly — by the individuals flying onboard the aircraft.

Public charters are funded by the sale of individual seats onboard the charter flight. Even if the charter is organized through a single individual or organization, if the charterer is reimbursed for the cost of the flight, it is considered public. All public charters must be filed with and authorized by the U.S. Department of Transportation (DOT). The charter customer is responsible for all DOT filings and any corresponding administrative paperwork. You can access the DOT's website for more information about public charters and to download the required prospectus.

Check-in and security screening

Terminal operations use main airport terminals. This option includes a designated check-in area at the airport with dedicated customer service agents and, where available, a dedicated TSA checkpoint lane. Charters using the terminal will have the same feel as a scheduled flight, only with dedicated access to the aircraft.

Private operations provide access to the aircraft away from the main airport terminal, either at a fixed-base operator (FBO) or remote ramp location.

With an FBO, you'll use a private jet terminal, which includes access to a private lounge for check-in, a dedicated customer service agent and private security screening either planeside or in the FBO facility.

Remote ramp locations are when the charter aircraft is parked at a remote location on airport grounds. This option is best suited for charter customers arriving to the airport in their own single vehicle, like a bus, which will be escorted by airport personnel. Parking accommodations are subject to availability.

Private operations are subject to TSA and airport approval and are generally more expensive than terminal operations.

Security screening that complies with TSA directives is required of all charter customers. For private operations, United will provide TSA-approved personnel to provide security screening either at the airport (planeside or at an FBO) or at another TSA-approved venue (stadium or hotel).

Flight experience and amenities

Charter coordinators in our Corporate Support Center and, in some cases, onboard the aircraft, will be assigned to each charter operation to manage logistics and ensure a great flight for everyone. Depending on the aircraft type and the complexity of the operation, a dedicated Ground Coordinator may be assigned to help with baggage and/or equipment loading on the day of the charter flight, while an Inflight Coordinator will be onboard your charter flight to manage the cabin experience.

All United Charter flights are monitored 24 hours a day, 365 days a year, by the company's Network Operations Center in Chicago and by the company's Charter Operations Planners.

Inflight dining options onboard United Charter flights are customizable. A United Charters catering specialist will design a menu for each charter based on length of flight, originating location and budget. Everything from a modest sandwich service to an elaborate hot gourmet meal service selected by our executive chefs can be catered onboard the aircraft. Alcoholic beverage and open-bar packages are also available for an additional cost. Your Charter Operations Planner can provide detailed menus upon request.

Inflight entertainment options are available on most aircraft. On aircraft with DIRECTV®, United Wi-Fi or personal device entertainment, these options are provided free of charge. We encourage you to look at our fleet to see the detailed inflight entertainment options for each aircraft type.