Schedule changes

United publishes flight schedules up to 11 months in advance to give you as much time as possible to plan your trips. After we publish our flight schedules, we may make some adjustments to accommodate changes to aircraft and routes. These adjustments can include one or more of the following:

  • Changes to flight departure or arrival times
  • Changes in frequency of flights
  • Addition or discontinuation of routes
  • Changes to type of aircraft

How will I know if there's a schedule change that affects my itinerary?

It depends on how you booked your flight. If you booked through united.com, the United app or the United Customer Contact Center, we’ll send you an email or call you to let you know about any significant changes.

If you booked through a travel agency, a travel website or an airline other than United, that source is responsible for notifying you of a schedule change. You can also view any changes to your reservation by reaching out to the source you booked your ticket from or by reviewing your itinerary on united.com

What if the schedule change doesn’t work for my travel plans?

Most schedule changes are minor, but if the changes don’t work for you, other flight options may be available.

If you want to explore other options, it’s important to know who to contact for assistance with a schedule change, and that depends on how you booked your flights:

  • Booked through a travel agency or travel website

    If you booked your flights through a travel agency or a travel website such as Expedia or Kayak, you should receive notification of the change from them, and you should contact them for assistance with your reservation.

  • Booked through an airline other than United

    If you booked your flights through an airline other than United, you should receive notification of the change from that airline, and you should contact them for assistance with your reservation.

  • Booked directly with United

    If you booked your flights directly with United (through united.com, the United app or by phone through the United Customer Contact Center), you’ll also be able to review your updated itinerary through Manage Reservations, and you may be given the option to accept the changes online.

    If you don’t see an option to accept the new itinerary, or if your new itinerary doesn’t work for you, please call our United Customer Contact Center and we’ll be happy to help. You can also learn about our rebooking policy by reviewing the section below for more information.

Rebooking options if a schedule change has affected your itinerary

If your scheduled departure or arrival time changes by 30 minutes or more, we're happy to try to find other available flight options that meet your needs. Please keep the following in mind when you call:

  • Your origin and destination will have to be the same as on your original itinerary.
  • If you have a connection, you may be able to choose a different connecting city or airport.
  • Alternative flights must be operated by United or our United Express® partners.
If we aren't able to find any other flights that meet your needs, requesting a refund may be an option. See the section below for more information.

Ticket refunds

When a schedule change happens, we try our best to provide you with options that minimize the disruption to your travel plans. In cases where the new flight options don't work for you and one of the following scenarios applies, we may be able to offer you a refund:

  • The scheduled departure or arrival time changes by two hours or more.
  • The change causes issues with the overall length of the trip, such as making the connection time too short or significantly longer than it originally was.

If you're not satisfied with your new itinerary and one of the above scenarios applies, please don't accept the itinerary in Manage Reservations. Instead, you can request a refund online.