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U.S. and Canada reservations contact information

For ticketing, reservations or ticket changes, contact us using the information below. For ticketing, reservations or ticket changes, contact us using the information below. We suggest visiting the Flight Search and Manage Reservations sections before contacting us, as you may be able to book or change your reservation on united.com.

Select your country or region:

Contact United in the U.S. and Canada

Travel reservations

Reservations and information
1-800-UNITED-1 (1-800-864-8331)

United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the 1-800-UNITED-1 menu by touch-tone, please see the list of options and corresponding touch-tone commands below:

Option Command
Flight status Press 1
Book a flight Press 2
Existing reservation Press 3
MileagePlus Press 4
More options Press 5
Baggage Press 5, then 1
Refunds Press 5, then 2
Receipts Press 5, then 3
Feedback Press 5, then 4
Other services Press 5, then 5

Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.

Reservations assistance for those who are deaf or hard of hearing
TDD/TTY: 1-800-323-0170

MileagePlus frequent flyer award reservations

For award reservations on United and our MileagePlus partners
1-800-UNITED-1 (1-800-864-8331)

Travel reservations in other languages

Cantonese
1-800-551-0943
Monday – Friday, 8:00 a.m. – 9:00 p.m. Central time
Saturday – Sunday, 8:00 a.m. – 6:00 p.m. Central time

Dutch
1-800-225-8612
Monday – Friday, 1:00 a.m. – 6:00 p.m. Central time
Saturday – Sunday, 1:00 a.m. – 5:00 p.m. Central time

French
1-800-537-3444
1:00 a.m. – 9:00 p.m. daily, Central time

German
1-800-537-2999
1:00 a.m. – 9:00 p.m. daily, Central time

Hebrew
1-800-225-8610
Monday – Friday, 11:00 a.m. – 11:00 p.m. Central time

Italian
1-800-537-8885
Monday – Friday, 1:00 a.m. – 9:00 p.m. Central time
Saturday – Sunday, 1:00 a.m. – 5:00 p.m. Central time

Japanese
1-800-537-3366
Monday – Friday, 7:00 a.m. – 9:00 p.m. Central time
Saturday – Sunday, 8:00 a.m. – 9:00 p.m. Central time

Korean
1-800-825-2136
Monday – Friday, 9:00 a.m. – 9:00 p.m. Central time

Mandarin
1-800-551-3062
8:00 a.m. – 9:00 p.m. daily, Central time

Portuguese
1-800-323-5359
24 hours a day, seven days a week

Spanish
1-800-426-5561
24 hours a day, seven days a week

United ticket offices

Services provided by United ticket offices include:

  • Flight reservations
  • Ticket changes
  • Flight check-in, starting 24 hours prior to departure
  • Group ticketing
  • Seat assignments
  • Option to purchase Economy Plus® seating
  • Special meal requests
  • Special travel needs requests
  • MileagePlus enrollment
  • Alliance Partner ticketing

Honolulu – Ala Moana Center
1450 Ala Moana Boulevard, Suite 2230
Honolulu, HI 96814
Monday – Saturday, 9:00 a.m. – 5:00 p.m.
Closed for lunch on Saturdays from 1:30 p.m. – 2:00 p.m.

New York City – Amtrak Penn Station
8th Ave & 31st Street, Ticket Lobby
New York, NY 10001
Monday – Friday, 9:00 a.m. – 5:30 p.m.