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Baggage Resolution Service Center

For questions, assistance or feedback regarding baggage delays, damaged bags or items left on United aircraft, contact us by using the information below. Please make sure you visit the Baggage Information section of this website to find answers to your questions online.


Delayed bags, damaged bags or missing property

1-800-335-2247 (Toll-free from U.S. and Canada)
001-866-563-3244 (Toll-free from Mexico)
Country access code + 800-33-55-2247 (Toll-free from Asia Pacific and Europe)

Postal mail

United Airlines
Baggage Resolution Service Center
611 Lockhaven Drive
Houston, TX 77073