United Airlines

Market withdrawals

When United discontinues service or removes its UA* marketing code in a market, impacted 016 records will be updated and customers will be reaccommodated when possible.

Reaccommodation on United or United Express®

When alternative United or United Express flights are available, United updates the record with reaccommodation information and a message is sent to the agency queue. The agency should then reissue the ticket and advise their customer of the change.

If the provided protection is not satisfactory to the customer, self-service rebooking parameters may be found on united.com/agency by clicking Agency Rebooking Parameters.

Reaccommodation on other airlines

If the customer needs to be re-protected on another airline, United provides guidance for specific markets (see below).


Issue date: 12 JUN 2017
Service discontinuation: San Francisco (SFO) – Auckland, New Zealand (AKL)

United is offering travel protections for customers due to seasonal service suspension. Disrupted passengers should be booked on Air New Zealand (NZ). For complete guidance, see information outlined in Issue Date 8 JAN 2017.

Eligible travel period updated: April 15, 2017 – October 29, 2017 and March 23, 2018 – April 16, 2018.


Issue date: 07 JUN 2017
Updated: 19 JUN 2017
Service discontinuation: Houston (IAH) – Caracas (CCS)

Travel period: July 1, 2017 – April 25, 2018

United is offering travel protection for customers due to service suspension. Disrupted passengers should be booked onto Avianca (AV/TA/LR/T0/2K) by booking inventory through normal GDS availability using the lowest available booking class within the cabin as per the table below.

Options:

  1. Disrupted passengers should be booked onto Avianca (AV/TA/LR/T0/2K) by booking inventory through normal GDS availability using the lowest available booking class within the cabin as per the table below.

    UA F A J C D Z Y B M E U H Q V W S T L K G
    AV/TA/LR/T0/2K J D J D D D V L P P P T T T U U U U U U

  2. Disrupted passengers may be booked on Copa Airlines (CM) between Panama City (PTY) and CCS. Copa may also be used between the U.S. and PTY if needed.

Disrupted passengers should be booked onto CM services by booking inventory through normal GDS availability as per the table below:

2-Cabin Aircraft (Business/Economy)

UA J C D Z P Y B M E U H Q V W S T L K G
CM D D D D D B M V V V V E U L T T T T T


1-Cabin Aircraft (Economy)

UA J C D Z P Y B M E U H Q V W T S L K G
CM Y Y Y Y Y B M V V V V U E L T T T T T

Annotate the record with waiver code: UAMKW


Issue date: 02 JUN 2017
Service discontinuation: Hong Kong (HKG) – Singapore (SIN)

Travel period: October 27, 2017 – April 18, 2018

United is offering travel protection for customers due to service suspension. Disrupted passengers should be booked onto Jetstar Asia Airways (JQ) or Singapore Airlines (SQ) or Cathay (CX) by booking inventory through normal GDS availability using the lowest available booking class within the cabin as per the table below:

UA RBD X/G/K All other RBDs
JQ RBD I/Z/A (lowest to highest) I/Z/A/F/E/P/B (lowest to highest)

UA RBD Business or First Class Economy Class
SQ RBD D/U/J/C/Z (lowest to highest) N/Q (lowest to highest)

UA RBD Business or First Class Economy Class
CX RBD I/D/C/J (lowest to highest) G/O/Q/N/S/V/L/M/K/H/B/Y (lowest to highest)
CX code-share flight ranges CX1000-1999, 6000-7999, 9000-9999 are excluded from this agreement

Annotate the record with waiver code: UAMKW


Issue date: 21 APR 2017
Misconnect to Manila (MNL) due to Chicago (ORD) – Honolulu (HNL) schedule change

Travel period: April 25, 2017 – September 28, 2017

United is offering travel protection for customers who will misconnect due to a schedule change with ORD – HNL flight. Customers should be booked onto All Nippon Airways (NH) in accordance with Star Alliance Global Protection Agreement.

Disrupted passengers should be booked onto NH services by booking inventory through normal GDS availability using the fare class mapping below.

United to All Nippon Airways Class Mappings
UA* NH
F to F
A to A
J to J
C to C
D to D
Z to Z
P to P
Y to Y
B to B
M to M
U to U
H to H
Q to Q
V to V
W to W
S to S
L to L
K to K

Annotate the record with waiver code: UAMKW


Issue date: 28 MAR 2017
Service discontinuation: Narita, Tokyo (NRT) – Incheon International Airport, Seoul (ICN)

Travel period: October 28, 2017 – OPEN

United is offering travel protection for customers due to service suspension. Disrupted passengers should be booked onto Asiana Airlines (OZ) services by booking inventory through normal GDS availability using the class mapping below:

Asiana Airlines rebooking classes for NRT-ICN
UA marketing RBD OZ operating RBD
Fto A
Ato A
Jto Z
Cto Z
Dto Z
Zto Z
Pto Z
Yto E
Bto K
Mto K
Eto S
Uto S
Hto S
Qto V
Vto V
Wto W
Sto W
Tto W
Lto W

Annotate the record with waiver code: UAMKW


Issue date: 8 MAR 2017
Service discontinuation: Houston (IAH) – Ciudad del Carmen International Airport, Mexico (CME)

Travel period: April 29, 2017 – July 4, 2017

United is offering travel protection for customers due to a seasonal service suspension. Disrupted passengers should be booked onto Aeromexico (AM) services by booking inventory through normal GDS availability using the lowest available booking class within the same cabin as per below:

Aeromexico rebooking classes for IAH-CME
Cabin Economy Cabin
UA RBD All
AM RBD V/R

Issue date: 8 JAN 2017
Service discontinuation: San Francisco (SFO) – Auckland, New Zealand (AKL)

Updated Travel period: April 15, 2017 – October 29, 2017 and March 23, 2018 – April 16, 2018

United is offering travel protection for customers due to a seasonal service suspension. Disrupted passengers should be booked onto Air New Zealand (NZ) services by booking inventory through normal GDS availability using the following guidelines:

  1. Passengers with SFO origin or destination: rebook onto NZ SFO-AKL service
  2. Passengers with origins or destinations closer to west coast gateways versus Houston: rebook via NZ LAX-AKL service
  3. Passengers with origins or destinations closer to Houston, or in eastern USA: rebook via NZ IAH-AKL service
  4. As a last option, passengers may be rebooked onto UA services via Sydney, Australia (SYD) and then onto NZ to New Zealand.

Note: Passengers should be rebooked onto NZ operations between SFO/LAX/IAH – AKL using the UA marketing flight number or in accordance with the below mapping:

SFO/LAX/HOU-AKL in either direction
UA marketing RBD NZ operating RBD
F to C
A to C
J to C
C to C
D to D
Z to Z
P to J
Y to Y
B to B
M to M
H to H
Q to Q
V to V
W to W
S to T
T to L
L to S
K to G
G to K

For all other markets, please rebook in the originally ticketed booking class (RBD) in accordance with the class mapping shown below.

Other international Sectors
UA marketing RBD NZ operating RBD
Fto C
Ato C
Jto C
Cto Z
Dto Z
Zto J
Pto J
Yto Y
Bto M
Mto H
Eto Q
Uto Q
Hto V
Qto W
Vto T
Wto L
Sto S
Tto S
Lto S
Kto S
Gto S
Nto S

Issue date: 8 DEC 2016
Service discontinuation: Newark/New York (EWR) – Oslo (OSL) and Washington/Dulles (IAD) – Manchester (MAN)

EWR - OSL
First travel date: 5 MAY 2017
Last travel date: OPEN

IAD - MAN
First travel date: 6 APR 2017
Last travel date: OPEN

United is offering travel protection for customers due to a seasonal service suspension. Disrupted passengers should be booked onto Lufthansa Group airlines including Lufthansa (LH), Brussels Airlines (SN), Austrian (OS) and Swiss (LX) by booking inventory through normal GDS availability using the following steps.

  1. Please rebook in the originally ticketed booking class (RBD) in accordance with the class mapping shown
  2. LH services
    UA marketing RBD LH operating RBD
    F to F
    A to A
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
    SN services beyond BRU
    UA marketing RBD SN operating RBD
    F to J
    A to J
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M/U to M
    H/Q to U
    V to H
    W to Q
    S to V
    T to W
    L to S
    K to T
    OS Services
    UA marketing RBD OS operating RBD
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
    LX services
    UA marketing RBD LX operating RBD
    F to F
    A to A
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K

    For EWR-OSL only, disrupted passengers can be booked onto SAS (SK) and Blue1 (KF) services by booking inventory through normal GDS availability using the class mapping below:

    SK/KF services
    UA marketing RBD SK/KF operating RBD
    F to C
    A to C
    J to C
    C to C
    D to J
    Z to J
    P to Y
    Y to S
    B to S
    M to E
    E to M
    U to M
    H to H
    Q to Q
    V to V
    W to W
    S to U
    T to K
    L to L
    K to T
    G to T
    N to T
  3. If the original booking class (RBD) is not available, lowest available booking class (RBD) within the same compartment may be used only in the new flight departure date is within 3 days before or after the original flight date. NOTE: LH booking classes G/E/N must not be used for rebooking economy class passengers because G/E/N are used to LH Premium Economy and consequently considered a different compartment.

Subject to available inventory

Annotate the record with waiver code: UAMKW

Cancellation penalties will be waived.


Issue date: 29 NOV 2016
Service suspension: Newark/New York (EWR) – Hamburg (HAM) and Houston (IAH) – Munich (MUC)

EWR-HAM
First travel date: 8 JAN 2017
Last travel date: 5 MAY 2017

IAH-MUC
First travel date: 9 JAN 2017
Last travel date: 4 APR 2017

United is offering travel protection for customers due to a seasonal service suspension. Disrupted passengers should be booked onto Lufthansa Group airlines including Lufthansa (LH), Brussels Airlines (SN), Austrian (OS) and Swiss (LX) by booking inventory through normal GDS availability using the following steps.

  1. Please rebook in the originally ticketed booking class (RBD) in accordance with the class mapping shown
  2. LH services
    UA marketing RBD LH operating RBD
    F to F
    A to A
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
    SN services beyond BRU
    UA marketing RBD SN operating RBD
    F to J
    A to J
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M/U to M
    H/Q to U
    V to H
    W to Q
    S to V
    T to W
    L to S
    K to T
    OS Services
    UA marketing RBD OS operating RBD
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
    LX services
    UA marketing RBD LX operating RBD
    F to F
    A to A
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
  3. If the original booking class (RBD) is not available, lowest available booking class (RBD) within the same compartment may be used only in the new flight departure date is within 3 days before or after the original flight date. NOTE: LH booking classes G/E/N must not be used for rebooking economy class passengers because G/E/N are used to LH Premium Economy and consequently considered a different compartment.

Subject to available inventory

Annotate the record with waiver code: UAMKW

Cancellation penalties will be waived.


Issue date: 4 NOV 2016
Service discontinuation: Newark/New York (EWR) – Belfast (BFS)

First travel date: 08 JAN 2016
Last travel date: OPEN

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto Brussels Airlines (SN) by booking inventory through normal GDS availability using the following steps.

  1. Please rebook in the originally ticketed booking class (RBD) in accordance with the class mapping shown:
  2. SN NATL services between BRU-JFK and BRU-IAD
    UA marketing RBD SN operating RBD
    F to J
    A to J
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
    SN services beyond BRU
    UA marketing RBD SN operating RBD
    F to J
    A to J
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M/U to M
    H/Q to U
    V to H
    W to Q
    S to V
    T to W
    L to S
    K to T
  3. If the original booking class (RBD) is not available, lowest available booking class (RBD) within the same compartment may be used only if the new flight departure date is within 3 days before or after the original flight date.

Annotate the record with waiver code: UAMKW

Cancellation penalties will be waived


Issue date: 26 AUG 2016
Service discontinuation: Newark/New York (EWR) – Binghamton, NY (BGM)

First travel date: 29 NOV 2016
Last travel date: 10 JUL 2017

Option 1

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto Delta Airlines (DL) between Detroit (DTW) and BGM by booking inventory through normal GDS availability using the lowest available booking class within the same cabin as follows:

Delta rebooking classes for EWR-BGM
UA RBD DL RBD
Y/B to Y/B/M/H/Q/K/L/U/T/X/V
M/E/U to M/H/Q/K/L/U/T/X/V
H/Q/V/W/S/T/L/K/G/N to U/T/X/V

Protect passengers to/from DTW on UA operations

Annotate the record with waiver code: UAMKW

Cancellation penalties will be waived.

Option 2

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto American Airlines (AA) between Philadelphia (PHL) and BGM by booking inventory through normal GDS availability using the lowest available booking class within the same cabin as follows:

American rebooking classes for EWR-BGM
UA RBD AA RBD
Y/B/M/E/U to H/K/M/L/V/S/N/Q/O
H/Q/V/W/S/T/L/K/G/N to V/S/N/Q/O

Protect passengers to/from PHL on UA operations

Annotate the record with waiver code: UAMKW

Cancellation penalties will be waived.


Issue date: 29 Jun 2016
Service discontinuation: IET between (SCL) and (EZE)

Original operator: H2 – Sky Airlines
Between: ANF/ARI/CCP/CJC/IQQ/LSC/PMC/PUQ/ZCO/ZAL/BUE/LIM – SCL; BBA/PUQ – PMC
Protection by: LATAM Group: LA/LP/4M/XL/4C
First travel date: 1 AUG 2016
Last travel date: 28 FEB 2017

Please use Air Canada (AC) whenever possible

Cancellation penalties waived

Annotate the record with waiver code: UAMKW

Subject to the available inventory.

Disrupted passengers will be booked onto LATAM services by booking inventory through normal GDS availability by using the lowest available booking class within the same cabin.

LATAM RBD: H / M / S


Issue date: 20 July 2016
Service discontinuation: Hong Kong (HKG) – Vietnam (SGN)

First travel date: 29 Oct 2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto All Nippon Airways (NH) on Narita (NRT) – SGN services by booking inventory through normal GDS availability using the following steps.

Please protect passengers to/from NRT on UA whenever possible

Annotate the record with waiver code: UAMKW

Rebook in accordance with the class mappings in the table below:

United to All Nippon Airways Class Mappings
UA* NH
F to F
A to A
J to J
C to C
D to D
Z to Z
P to P
Y to Y
B to B
M to M
U to U
H to H
Q to Q
V to V
W to W
S to S
L to L
K to K

Cancellation penalties will be waived.


Issue date: 6 JUN 2016
Service discontinuation: Newark (EWR) - BDA

Travel dates: 7 SEP 2016 – 15 NOV 2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto American Airlines (AA) services by booking inventory through normal GDS availability using the following steps.

Annotate the record with waiver code: UAMKW

Rebook in the lowest available booking class as per table below.

American rebooking classes for EWR-BDA
UA RBD AA RBD
All Business to I/D
B/Y to Q/S/L/H
All other Economy to Q/S/L
G/K/L/T/S/W to Q

Issue date: 30 MAY 2016
Service discontinuation: Houston (IAH) – Lagos, Nigeria (LOS)

Travel dates: 30 JUN 2016 – OPEN

United is offering travel protection for customers due to a service discontinuation. There are three options for rebooking – and they are listed in the hierarchy below.

In all cases, annotate the record with waiver code: UAMKW

Option 1

Disrupted passengers should be booked onto Lufthansa (LH)

Rebook in the originally ticketed booking class (RBD) in accordance with the class mapping shown

LH services (Three cabin aircraft First - Business – Economy)
UA marketing RBD LH operating RBD
F to F
A to A
J to J
C to C
D to D
Z to Z
P to P
Y to Y
B to B
M to M
U to U
H to H
Q to Q
V to V
W to W
S to S
T to T
L to L
K to K
LH services (Two cabin aircraft Business – Economy)
UA marketing RBD LH operating RBD
J to J
C to C
D to D
Z to Z
P to P
Y to Y
B to B
M to M
U to U
H to H
Q to Q
V to V
W to W
S to S
T to T
L to L
K to K

If the original booking class (RBD) is not available, lowest available booking class (RBD) within the same compartment may be used only if the new flight departure date is within 3 days before or after the original flight date.

NOTE: LH booking classes G/E/N must not be used for rebooking economy class passengers because G/E/N are used to LH Premium Economy and consequently considered a different compartment.

Option 2

Between CDG/AMS and LOS – protection on Air France (AF)/ KLM (KL)
Please use UA only on the trans Atlantic sector

Disrupted passengers should be booked onto AF/KL services by booking inventory through normal GDS availability and using the lowest RBD available as per below:

Air France and KLM rebooking classes for CDG/AMS-LOS
Cabin Business Class Business Class Economy Class Economy Class Economy Class
Original UA RBD All RBDs All RBDs K/L/T/S W/V/Q/H/U M/B/Y
AF/KL RBD Z I V/R V/R/N/T/Q V/R/N/T/Q/M/B

Option 3

Between LHR and LOS – protection on British Airways (BA)
Please use UA only on the trans Atlantic sector

Disrupted passengers should be booked onto BA services by booking inventory through normal GDS availability and using the lowest RBD available as per below:

British Airways rebooking classes for CDG/AMS-LOS
Cabin Business Class Economy Class Economy Class Economy Class
Original UA RBD All RBDs K/L/T/S W/V/Q/H/U M/B/Y
AF/KL RBD I Q Q/N Q/N/V

Cancellation penalties will be waived.


Issue date: 19 MAY 2016
Service discontinuation: Chicago (ORD) - YXU

First travel date: 1 JUL 2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto Air Canada (AC) services by booking inventory through normal GDS availability using the following steps.

Annotate the record with waiver code: UAMKW

Disrupted passengers will be booked onto AC services by booking inventory through normal GDS availability in accordance with the following class mapping:

Transborder:
UA* AC
F to J
A to C
J to J
C to C
D to D
Z to Z
P to P
Y to B
B to B
M to M
U to U
H to H
Q to Q
V to V
W to W
S to S
T to T
L to L
K to K
G to K
Canada Domestic:
UA* AC
F to J
A to C
J to J
C to C
D to D
Z to Z
P to P
Y to B
B to B
M to M
U to U
H to H
Q to V
V to G
W to S
S to T
T to A
L to K
K to K
G to K

Issue date: 5 MAY 2016
Service discontinuation: Houston (IAH) - Francisco Sarabia International Airport (TRC)

First travel date: 6 JUN 2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto Aeromexico (AM)

Annotate the record with waiver code: UAMKW

Disrupted passengers will be booked onto AM services by booking inventory through normal GDS availability using the lowest available booking class within the same cabin as per below:

Economy Cabin
UA RBD AM RBD
N/G/K to V/R/N/E
All other to V/R/N/E/T/Q/L/H/K/U

Issue date: 8 FEB 2016
Service discontinuation: Chicago (ORD) - Elmira/Corning Regional Airport (ELM)
Please use AA as the first option for protection

Travel dates: 4 APR 2016 – 15 DEC 2016

Last Replacement ticket date (rebooking completed and ticket reissued): 31 MAY 2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto American (AA) services between Philadelphia (PHL) and Elmira (ELM) by booking inventory through normal GDS availability using the following steps. The United portion between ORD and PHL should be booked using the original booking code.

Annotate the record with waiver code: UAMKW

Rebook in the lowest available booking class within the same cabin.

American rebooking classes for ORD-ELM
Cabin Economy
NEW AA RBD H / K / M / L / V / S / N / Q / O

Cancellation penalties will be waived.


Issue date: 8 FEB 2016
Service discontinuation: Chicago (ORD) - Elmira/Corning Regional Airport (ELM)
Please use this as a second option for this market exit

Travel dates: 1 APR 2016 – 7 JAN 2017

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto Delta (DL) services between Detroit (DTW) and Elmira (ELM) by booking inventory through normal GDS availability using the following steps. The United portion between ORD and DTW should be booked using the original booking code.

Annotate the record with waiver code: UAMKW

Rebook in the lowest available booking class within the same cabin.

Delta rebooking classes for ORD-ELM
Cabin Economy Economy Economy
UA RBD Y/B/M ALL OTHER N/G/K/L/T
NEW DL RBD Y/B/M/S/H/Q/K/L/U/T/X/V H/Q/K/L/U/T/X/V V

Cancellation penalties will be waived.


Issue date: 28 JAN 2016
Service discontinuation: Narita (NRT) – Singapore (SIN)

First travel date: 2 JUN 2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto All Nippon Airways (NH) for local passengers only by booking inventory through normal GDS availability using the following steps. All other passengers should be protected on UA operations

Annotate the record with waiver code: UAMKW

Disrupted passengers should be booked onto NH services by booking inventory through normal GDS availability in accordance with the class mapping below:

ANA rebooking classes for NRT-SIN
UA* NH
F to F
A to A
J to J
C to C
D to D
Z to Z
P to P
Y to Y
B to B
M to M
U to U
H to H
Q to Q
V to V
W to W
S to S
L to L
K to K

Cancellation penalties will be waived.


Issue date: 12 JAN 2016
Service discontinuation: Houston (IAH) – General Guadalupe Victoria (DGO)
Please use VW for protection as the first option, and AM for protection as the second option.

First travel date: 7 FEB 2016
Last travel date: 2 OCT 2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto Aeromar (VW) Mexico city (MEX) – DGO by booking inventory through normal GDS availability using the following steps. The United portion between IAH and MEX should be booked using the original booking code.

Annotate the record with waiver code: UAMKW

Aeromar rebooking classes for IAH-DGO
Cabin Economy Cabin Economy Cabin
UA RBD N/G/K/L/T All other
VW RBD F/P/G/W F/P/G/W/V/H/K/N/Q/S/M/B/Y

As the second option, disrupted passengers should be booked onto Aeromexico (AM) services by booking inventory through normal GDS availability using the lowest available booking class within the same cabin as per below:

Aeromexico rebooking classes for IAH-DGO
Cabin Economy Cabin Economy Cabin
UA RBD N/G/K All other
AM RBD V/R/N/E V/R/N/E/T/Q/L/H/K/U

Cancellation penalties will be waived.


Issue date: 8 JAN 2016
Service discontinuation: Newark (EWR) – St. John's International Airport (YYT)
First travel date: 3 FEB 2016

Disrupted passengers should be booked onto Air Canada (AC) services by booking inventory through normal GDS availability using the following steps:

Annotate the record with waiver code: UAMKW

Rebook in the originally ticketed booking class (RBD) in accordance with the following class mapping:

Transborder
UA* AC
F to J
A to C
J to J
C to C
D to D
Z to Z
P to P
Y to B
B to B
M to M
U to U
H to H
Q to Q
V to V
W to W
S to S
T to T
L to L
K to K
G to K
Canada Domestic
UA* AC
F to J
A to C
J to J
C to C
D to D
Z to Z
P to P
Y to B
B to B
M to M
U to U
H to H
Q to V
V to G
W to S
S to T
T to A
L to K
K to K
G to K

Cancellation penalties will be waived.


Issue date: 10DEC2015
Service discontinuation: Washington DC, Dulles (IAD) – Dubai (DXB)

Travel dates: 24JAN2016 – 31OCT2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be booked onto LH services by booking inventory through normal GDS availability using the following steps:

Annotate the record with waiver code: UAMKW

  1. Rebook in the originally ticketed booking class (RBD) in accordance with the class mapping shown
  2. LH services (Three cabin aircraft First - Business – Economy)
    UA marketing RBD LH operating RBD
    F to F
    A to A
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
    LH services (Two cabin aircraft Business – Economy) LH intercontinental
    UA marketing RBD LH operating RBD
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
  3. If the original booking class (RBD) is not available, lowest available booking class (RBD) within the same compartment may be used only if the new flight departure date is within 3 days before or after the original flight date.

    NOTE: LH booking classes G/E/N must not be used for rebooking economy class passengers because G/E/N are used to LH Premium Economy and consequently considered a different compartment.

Additionally, disrupted passengers may be booked on Air Canada (AC) for the Transborder sectors as the last option and only if protection on UA flights is not possible. Disrupted passengers should be booked onto AC services by booking inventory through normal GDS availability using the following steps:

Annotate the record with waiver code: UAMKW

  1. Rebook in the originally ticketed booking class (RBD) in accordance with the class mapping shown
  2. Transborder
    UA* AC
    F to J
    A to C
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to B
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
    G to K
    Transatlantic
    UA* AC
    F to J
    A to J
    J to J
    C to C
    D to D
    Z to Z
    P to P
    Y to Y
    B to B
    M to M
    U to U
    H to H
    Q to Q
    V to V
    W to W
    S to S
    T to T
    L to L
    K to K
  3. If the original booking class (RBD) is not available, lowest available booking class (RBD) within the same compartment may be used only if the new flight departure date is within 3 days before or after the original flight date.

    NOTE: AC booking classes N/E/O must not be used for rebooking economy class passengers because N/E/O are used to AC Premium Economy and consequently considered a different compartment.

Cancellation penalties will be waived.


Issue date: 10SEP2015
Service discontinuation: Newark (EWR) – Santa Maria Airport (SMX)
EWR – Providenciales International Airport (PLS)
EWR – Cyril King Airport (U.S. Virgin Islands) STT

Travel dates: 10SEP2015 – 30OCT2015

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be re-protected onto American Airlines (AA) on MIA- SMX/STT/PLS/ Sangster International Airport (MBJ)

Annotate the record with waiver code UAMKW.

American rebooking classes for EWR-SMS/PLS/STT
Business class Economy class Economy class Economy class FFP tickets
I H L S O

Issue date: 30JUL2015
Service discontinuation: Guam (GUM) – Cairns Airport (CNS)

Travel dates: 27SEP2015 – 10JUN2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be re-protected onto Quantas Airways (QF)

Annotate the record with waiver code UAMKW.

Qantas rebooking classes for GUM-CNS
Cabin Business Economy
QF RBD I/D/C O/Q/N/S/V/L/M

Issue date: 23JUL2015 (Revised 27JUL2015)
Service discontinuation: Guam (GUM) – Seoul Incheon International Airport (INC)

Travel dates: 30SEP2015 – 10MAY2016

United is offering travel protection for customers due to a service discontinuation. Disrupted passengers should be re-protected onto Asiana Airlines (OS) by booking inventory through normal GDS availability by using the booking code guidance below. Additional protection options include NRT – ICN and ICN – SPN (Saipan International Airport)

Annotate the record with waiver code UAMKW.

Asiana rebooking classes for GUM-INC
UA OZ
F to A
A to A
J to Z
C to Z
D to Z
Z to Z
P to Z
Y to E
B to K
M to K
E to S
U to S
H to S
Q to V
V to V
W to W
S to W
T to W
L to W
K to W
G to W

Issue date: 23JAN2015 (Revised 29JAN2015, 06FEB2015, 09FEB2015)
Service discontinuation: Denver (DEN) – Regina (YQR)/Saskatoon (YXE), and San Francisco (SFO) – Kelowna (YLW)

Travel dates: 01MAR2015 - 03DEC2015

United is offering travel protection for customers due a service discontinuation. Disrupted passengers should be re-protected onto Air Canada (AC) by booking inventory through normal GDS availability by using the booking code guidance below.

Annotate the record with waiver code UAMKW.

Transborder
UA* AC
F to V
A to V
J to V
C to V
D to V
Z to V
P to V
Y to V
B to V
M to V
U to V
H to V
Q to V
V to V
W to W
S to G
T to T
L to L
K to K
G to K
Canada Domestic
UA* AC
F to V
A to V
J to V
C to V
D to V
Z to V
P to V
Y to V
B to V
M to V
U to V
H to V
Q to V
V to G
W to S
S to T
T to A
L to K
K to K
G to K

Protection on: AC via YYZ/YVR/YYC

Protect passengers on UA to YYZ/YVR whenever possible.
For YLW, please protect over YYC whenever possible.

Additional Notes:

  1. For flights YYZ – YQR/YXE and vv, book only G class and below.
  2. The following blackout dates apply:
    YYZ-YQR: March 1-8,10-14, 17-22,24,26-28, March 31 – April 4, April 8-14
    YQR-YYZ: March 1-8, 10-14, 19-22, 27-28 March 30 – April 8, April 18
    YYZ-YXE: March 1-12,14-15, March 27- April 05 , April 8-14 and April 17
    YXE-YYZ: March 1-5,7,9-14,16,17,19, 21,24 March 28 – April 7 and April 14

    • Directional: YXE – YYZ: Rebook only on AC1120, AC1126 or AC1128
      Blackout dates: March 3 - 5, March 10,11,12, March 31 – April 4, May 14, 16
    • YYZ – YXE: Rebook only on AC1121, AC1123 or AC1129
      Blackout dates: March 3 - 11, March 31 - April 4, April 9, 14, May 21, May 25
  3. The following are specific blackout dates and flights.
    YXE – YYC/YEG
    01-04 Apr QK8579, QK8581, QK8587
    10-13 Apr QK8586, QK8588, QK8592
    14-16 May QK8579, QK8581, QK8587
    17-18 May QK8586, QK8588, QK8592
    YQR – YYC/YEG
    01-04 Apr QK8433, QK8435, QK8437
    10-13 Apr QK8434, QK8436
    14-16 May QK8433, QK8435, QK8437
    17-18 May QK8434, QK8436
    YQR – YYZ
    Rebook only on AC1112 and AC1118
    Blackout dates: March 31- April 7
    YYZ – YQR
    Rebook only on AC1113, AC1115 and AC1111
    Blackout dates: March 4 – 8, March 12,13,14, April 9 – 14