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MileagePlus contact information


Send a message to the MileagePlus Service Center.

Email MileagePlus


Hours: 7 a.m. – 12 a.m. (CT), 7 days a week
Call from the U.S. or Canada 1-800-421-4655

View touch-tone menu options

MileagePlus automated phone system menu

United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the MileagePlus phone menu via touch-tone, please see the list of options and corresponding commands below:

MileagePlus automated phone system menu
Option Command
Balance and transactions Press 1
Request mileage credit Press 2
Reservations Press 3
Upgrades Press 4
My account Press 5
My account – Balance Press 5, then 1
My account – Change PIN Press 5, then 2
My account – Log-in assistance Press 5, then 3
My account – Account changes Press 5, then 4
My account – Other account questions Press 5, then 5
Other options Press 6
Program info Press 6, then 1
Change PIN Press 6, then 2
Promotions Press 6, then 3
MileagePlus Explorer Card Press 6, then 4
MileagePlus program Press 6, then 1, then 1 again
Premier® program Press 6, then 1, then 2
Awards Press 6, then 1, then 3
How to enroll Press 6, then 1, then 4
Partners Press 6, then 1, then 5

Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.

To reach us from outside the U.S. or Canada, please contact your local United Customer Contact Center.




P.O. Box 1394
Houston, TX 77251-1394