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Commonly asked questions

Before you call, we recommend checking our FAQs and Helpful Information page or seeing if your question is answered here.

  1. How do I change my ticket?
  2. How do I change my seat assignment?
  3. What is United's refund policy?

Contact information

Select a topic to find out how to contact the right team for assistance.

If you are calling from outside of the U.S. and Canada, please view international contact options

  • Flight reservations

    For information relating to: flight reservations and changes, special travel needs, groups, meetings, United PerksPlusSM, flight status and Web support

    Flight reservations

    U.S. and Canada reservations assistance

    Phone number 1-800-UNITED-1 (1-800-864-8331)

    For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page.

    Telecommunication device for the deaf or Teletypewriter

    TDD/TTY: 1-800-323-0170 if you are calling from the U.S. and Canada

    View additional U.S. and Canada contact options

    Service charge information

    Service charges for ticketing with a United representative in the 50 United States and Canada are $25 by phone, $30 at a City Ticket Office and $50 in person at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on MileagePlus status level. The ticketing service charge does not apply for tickets purchased on united.com.

    Specialty desks

    Special Travel Needs United Groups and United Meetings United PerksPlus Web Support

    Flight arrival and departure information

    Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-800-824-6200 from the U.S. and Canada

  • MileagePlus® Service Center

    For information relating to: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries

    Mileage Plus Service Center

    View contact options

  • United products and services

    For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United ClubSM, Hemispheres magazine advertising, trip insurance and the carbon offsetting program

    Car reservations

    View contact options

    Hotel reservations

    View contact options

    United Vacations

    For vacation packages purchased in the U.S. or Canada for any destination worldwide:

    Email Email United Vacations

    View more contact options

    Phone number 1-888-854-3899 if you are calling from the U.S. and Canada

    Monday - Sunday 7:00 a.m. - 11:00 p.m. Central time

    For vacation packages purchased in Japan for any destination worldwide:

    Email Email United Vacations

    Phone number 0120-981-241 (Toll-free if you are calling from Japan)

    Monday - Sunday 10:00 a.m. - 6:00 p.m. Japan Standard Time

    Closed on year-end and New Year holidays

    United Cruises

    Email Submit email form

    View more contact options

    Phone number 1-800-211-2039 if you are calling from the U.S. and Canada

    United ClubSM airport lounges

    Email Email United Club

    View more contact options

    Phone number 1-866-UA-CLUBS (1-866-822-5827) if you are calling from the U.S. and Canada

    United Signature ServiceSM

    View contact options

    Hemispheres magazine advertising information

    Email Email United Media

    View more contact options

    Trip insurance

    Email Email Allianz

    View more contact options

    Phone number 1-866-456-3104 if you are calling from the U.S. and Canada

    Carbon offsetting program

    Email Email Sustainable Travel International

    View more contact options

    Phone number 1-503-488-5500 if you are calling the U.S. and Canada

    (Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time)

  • Damaged, delayed or lost baggage, and lost items

    For information relating to: baggage liability, reporting lost articles, damage to checked baggage or missing items from checked baggage, initiating a baggage claim and tracking the progress on an existing inquiry

    Damaged, delayed or lost baggage, and lost items

    View contact forms and policy information

    Phone number 1-281-821-3526

    Phone number 1-800-335-2247 (Toll-free if you are calling from the U.S. and Canada; Service is available in English and Spanish only)

    Phone number 011-866-563-3244 (Toll-free if you are calling from Mexico)

    Phone number Country access code + 800-33-55-2247 (Toll-free if you are calling from Asia Pacific and Europe)

  • Refunds

    For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets

  • Customer Care

    For questions or feedback regarding United or a United travel experiences

    Customer Care

    View contact options

  • Cargo and animal transportation

    United Cargo and QUICKPAK

    View contact options

    PetSafe® animal transportation

    View contact options

    In-cabin pet transportation

    Phone number 1-800-UNITED-1 (1-800-864-8331) if you are calling from the U.S. and Canada

  • Company information

    For information relating to: corporate headquarters, Investor Relations, United Services and media inquiries

    Corporate Headquarters

    Address and location information

    Investor Relations

    View contact options

    Media inquiries

    Members of the news media may contact us using the information below.

    Email Email Media Relations

    Bug bounty program

If you have a disability, you can call United's 24-hour Accessibility Desk within the United States or Canada, or from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk.