For select destinations and animal breeds, additional pet shipping regulations may apply. To prepare yourself and your pet for potential travel, please review the important topics below before booking.
Many countries have strict regulations regarding international pet travel. To ensure your pet’s safe and smooth international travel experience, please follow the steps below:
- Contact the consulate or embassy of the country you plan to travel to in order to determine pet travel regulations and requirements.
- Contact your veterinarian to ensure that your pet is in compliance with foreign pet health regulations.
- Obtain all necessary paperwork for your pet’s travel (health certificate, vaccination certificates, etc.). These documentation requirements vary by destination.
Please note that additional fees may apply if your pet requires customs clearance, kenneling or veterinarian services during travel.
A partial list of locations with pet travel restrictions is included below. Visit the International Air Transport Association's website for additional country-specific regulations.
Pet policies based on origin or destination
|Origin or destination
(warm-blooded live animals)
Shipments from the U.S. to Australia
Melbourne is the only city in Australia to accept live animal shipments. Due to extensive and strict requirements for importing animals into Australia, PetSafe requires customers to use the services of an International Pet and Animal Transportation Association (IPATA) shipper to coordinate animal shipments to the country.
Find a professional IPATA pet shipper
In order to reserve the appropriate quarantine space for PetSafe shipments to Melbourne, bookings must be made at least 10-15 days in advance of the shipping date.
Shipments from Australia to the U.S.
Animals may be shipped to the U.S. from or through Melbourne or Sydney. Shippers must make arrangements with local Australian PetSafe agents prior to shipping.
Pets cannot be transported due to space constraints.
Some Border Inspection Posts in Europe may require advance confirmation of an animal’s documentation. Consult PetSafe regarding the advance submission of your animal’s health and sanitation documents.
Arriving animals require a customs broker. All documentation must be submitted to PetSafe® at least two days prior to departure.
Animals are accepted as cargo only. For specific requirements, contact the Hawaii Department of Agriculture’s Animal Quarantine Station. Visit the Animal Quarantine Information page.
|India (Delhi and Mumbai)
All animals are required to have an import permit and customers must provide the permit number at the time of booking. Copies of the health certificate and import permit must be provided to PetSafe at least two days prior to departure.
Animals are accepted from commercial shippers (IPATA members) only, at the discretion of the airline. (No individual shipments.)
Animals arriving in or departing from Mexico will require a customs broker for clearance and local broker fees (paid directly to the broker) can vary greatly.
Pets cannot be transported between the U.S. and Singapore via the PetSafe program until further notice.
United is approved under the United Kingdom's Pet Travel Scheme (PETS), which eliminates the usual six-month quarantine for cats, dogs and ferrets traveling to Edinburgh, Glasgow, London and Manchester. The UK government requires that all animals landing in the United Kingdom arrive as manifested cargo.
Pets that meet the guidelines established by Great Britain's Department for Environment, Food and Rural Affairs may travel on United flights to the UK without being quarantined. To avoid quarantine, a pet must travel on the same flight as its owner or within five days. If the owner is unable to travel within this timeframe, another person with written permission from the owner may travel with the pet on the same flight or within this five-day period. Pets must also have an Annex IV health certificate or an EU pet passport completed by an authorized EU veterinarian, as required by EU Decision 2011/874.
Before finalizing travel plans, customers should get further information about Britain's PETS program.
Listed below are United's agents for clearing and processing live animals. After confirming a booking for your pet, customers must contact the respective agent directly to plan for the arrival of their pet and to ensure that all necessary paperwork is completed in advance for the UK Customs clearance of your animal.
Room 1/10 Spitfire House
Cargo Village Turnhouse Road
Phone: +44 (0) 131-317-7277
Fax: +44 (0) 131-317-7030
Pets on the Move
Animal Reception Area
Phone: +44 (0) 156-382-9262
PBS International Freight (agent/customs brokers)
Airlinks Industrial Estate
Phone: +44 (0) 178-444-9341
Fax: +44 (0) 208-848-8511
Heathrow Animal Reception Centre:
Dept. of Environmental Services
Heathrow International Airport
Phone: +44 (0) 208-745-7894 or +44 (0) 208-745-7895
Fax: +44 (0) 208-759-3477
Manchester Animal Reception Center:
Pets on Jets
World Freight Terminal
Phone: +44 (0) 161-209-7670
Fax: +44 (0) 161-209-7672
Extra care is required when the following breeds travel because they often have hereditary respiratory problems. These animals are susceptible to increased risk of heat stroke and breathing problems when exposed to stress or extreme heat:
- American Bulldog
- Boston Terrier
- Brussels Griffon
- Dutch Pug
- English Toy Spaniel
- Japanese Chin
- Japanese Pug
- King Charles Spaniel
- Lhasa Apso
- Shih Tzu
- Shorty Bull/Bulldog