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Pet restrictions

For select destinations and animal breeds, additional pet shipping regulations may apply. To prepare yourself and your pet for potential travel, please review the important topics below before booking.

Countries with pet travel restrictions

Many countries have strict regulations regarding international pet travel. To ensure your pet's safe and smooth international travel experience, please follow the steps below:

  • Contact the consulate or embassy of the country you plan to travel to in order to determine pet travel regulations and requirements.
  • Contact your veterinarian to ensure that your pet is in compliance with foreign pet health regulations.
  • Obtain all necessary paperwork for your pet's travel (health certificate, vaccination certificates, etc.). These documentation requirements vary by destination.

Please note that additional fees may apply if your pet requires customs clearance, kenneling or veterinarian services during travel.

A partial list of locations with pet travel restrictions is included below. Visit the USDA APHIS website for additional country-specific regulations and more information.

Pet policies based on origin or destination
Origin or destination Pet policy
(warm-blooded live animals)
Australia

Shipments from the U.S. to Australia
Melbourne is the only city in Australia to accept live animal shipments. Due to extensive and strict requirements for importing animals into Australia, PetSafe requires customers to use the services of an International Pet and Animal Transportation Association (IPATA) shipper to coordinate animal shipments to the country.

Find a professional IPATA pet shipper

In order to reserve the appropriate quarantine space for PetSafe shipments to Melbourne, bookings must be made at least 10-15 days in advance of the shipping date.

Shipments from Australia to the U.S.
Animals may be shipped to the U.S. from or through Melbourne or Sydney. Shippers must make arrangements with local Australian PetSafe agents prior to shipping.

Dominican Republic

Pets cannot be transported due to space constraints.

European destinations

Some Border Inspection Posts in Europe may require advance confirmation of an animal's documentation. Consult PetSafe regarding the advance submission of your animal's health and sanitation documents.

Greece

Arriving animals require a customs broker. All documentation must be submitted to PetSafe® at least two days prior to departure.

Hawaii

Animals are accepted as cargo only. For specific requirements, contact the Hawaii Department of Agriculture's Animal Quarantine Station. Visit the Animal Quarantine Information page.

India (Delhi and Mumbai)

All animals are required to have an import permit and customers must provide the permit number at the time of booking. Copies of the health certificate and import permit must be provided to PetSafe at least two days prior to departure.

Italy

Animals are accepted from commercial shippers (IPATA members) only, at the discretion of the airline. (No individual shipments.)

Find a professional IPATA pet shipper

Mexico

Animals arriving in or departing from Mexico will require a customs broker for clearance and local broker fees (paid directly to the broker) can vary greatly.

New Zealand

Shipments from the US to New Zealand
PetSafe requires customers to use the services of an International Pet and Animal Transportation Association (IPATA) shipper to coordinate animal shipments to New Zealand

Find a professional IPATA pet shipper

Singapore

Shipments from the US to Singapore
PetSafe requires customers to use the services of an International Pet and Animal Transportation Association (IPATA) shipper to coordinate animal shipments to the country.

Animals are required to be quarantined upon arrival. To reserve space in the quarantine facility, a minimum of 30 days advance booking is required.

Find a professional IPATA pet shipper

Shipments from Singapore to the US
Shippers must make arrangements with a local United Singapore agent prior to shipping.

ASPAC contact number is +65 65425266
jane@aspac-aircargo.com.sg
jinghui@aspac-aircargo.com.sg

APC contact number is +65 65786203
Frankie.lai@apc.com.sg
Allan.pang@apc.com.sg

Traveling to the United Kingdom with your pet

United is approved under the United Kingdom's Pet Travel Scheme (PETS), which eliminates the usual six-month quarantine for cats, dogs and ferrets traveling to Edinburgh, Glasgow, London and Manchester. The UK government requires that all animals landing in the United Kingdom arrive as manifested cargo.

Pets that meet the guidelines established by Great Britain's Department for Environment, Food and Rural Affairs may travel on United flights to the UK without being quarantined. To avoid quarantine, a pet must travel on the same flight as its owner or within five days. If the owner is unable to travel within this timeframe, another person with written permission from the owner may travel with the pet on the same flight or within this five-day period. Pets must also have an Annex IV health certificate or an EU pet passport completed by an authorized EU veterinarian, as required by EU Decision 2011/874.

Before finalizing travel plans, customers should get further information about Britain's PETS program.

Listed below are United's agents for clearing and processing live animals. After confirming a booking for your pet, customers must contact the respective agent directly to plan for the arrival of their pet and to ensure that all necessary paperwork is completed in advance for the UK Customs clearance of your animal.

Edinburgh:
Extrordinair, Ltd.
Room 1/10 Spitfire House
Edinburgh Airport
Cargo Village Turnhouse Road
Edinburgh
EH12 0AL
Phone: +44 (0) 131-317-7277
Fax: +44 (0) 131-317-7030
Email: arc@extrordinair.co.uk
Website: www.extrordinair.co.uk

Glasgow:
Pets on the Move
Animal Reception Area
Glasgow Airport
Phone: +44 (0) 156-382-9262
Email: karen@petsonthemove.co.uk
Website: www.petsonthemove.co.uk

London Heathrow:
PBS International Freight (agent/customs brokers)
Unit 23
Airlinks Industrial Estate
Spitfire Way
Hounslow
TW5 9NR
United Kingdom
Phone: +44 (0) 178-444-9341
Fax: +44 (0) 208-848-8511
Email: info@pbs-int.co.uk
Website: www.shipyourpet.com

Heathrow Animal Reception Centre:
Dept. of Environmental Services
Beacon Road
Heathrow International Airport
Hounslow
Middlesex
TW6 3JF
Phone: +44 (0) 208-745-7894 or +44 (0) 208-745-7895
Fax: +44 (0) 208-759-3477
Email: harc.generalenq@cityoflondon.gov.uk
Website: www.cityoflondon.gov.uk

Manchester Animal Reception Center:
Pets on Jets
Building 300
World Freight Terminal
Manchester Airport
M90 5BA
Phone: +44 (0) 161-209-7670
Fax: +44 (0) 161-209-7672
Email: info@petsonjets.com
Website: www.petsonjets.com

Embargo for some commuter aircraft operators

Due to heating limitations, United cannot transport pets on the Embraer Regional Jets (ERJ and SRJ) operated by ExpressJet Airlines and Air Wisconsin aircraft. Regional Jets operated by other United Express carriers may carry animals. United's SkyWest partner limits animals on some flights as well as crates larger than the #400, measuring 36 inches (91.44 cm) long x 24 inches (60.96 cm) wide x 26 inches (66.04 cm) high.

Restrictions for puppies and kittens

Puppies and kittens traveling within the U.S. and Puerto Rico must be at least eight weeks of age to be accepted for travel on United. Puppies and kittens weighing less than two pounds must be at least ten weeks of age.

Puppies imported to the U.S. must be at least 16 weeks of age and must be fully immunized against rabies before being imported into the U.S. The rabies vaccination must be administered no earlier than 12 weeks of age of the dog and at least 30 days before arrival to a U.S. port of entry.

There are select exceptions for puppies that are entering the U.S. from a designated rabies free location. Visit the USDA pet travel website for further country-specific regulations for shipping animals.

Animal Restrictions and Embargoes

For select destinations and animal breeds, additional pet shipping regulations may apply. To prepare yourself and your pet for potential travel, please review the important topics below before booking.

Restricted and embargoed breeds and animal types
These restrictions apply to purebreds and mixes of these breeds.

Pet policies based on origin or destination
Embargoed dog breeds:
Short-nosed
Embargo details Travel conditions
English Bulldogs Adult dogs are not accepted for travel at any time Embargo does not apply to puppies up to six months and less than 20 pounds
French Bulldogs
Olde English Bulldogges
Shorty Bulldogs
Spanish Alano/Alano
Español/Spanish Bulldog
Pet policies based on origin or destination
Embargoed dog breeds:
Short-nosed
Embargo details Travel conditions
American Bulldogs Adult dogs are not accepted for travel from May 15 through September 15
  • Restrictions do not apply to puppies up to six months and less than 20 pounds
  • September 16 – May 14: Adult animals accepted only if forecasted temperature on itinerary is 85°F or less
  • Crate must be one size larger
  • Ventilation required on all four sides
Boston Terriers
Pugs: all types, including Dutch, Japanese, etc
Pet policies based on origin or destination
Embargoed dog breeds:
Short-nosed
Embargo details Travel conditions
Boxer Applies to adult dogs of these breeds
  • Restrictions do not apply to puppies up to six months and less than 20 pounds
  • Crate must be one size larger
  • Ventilation required on all four sides
Brussels Griffon
English Toy Spaniel/Prince Charles Spaniel
Japanese Chin
Lhasa Apso
Pekingese
Shar-Pei/Chinese Shar-Pei
Shih-Tzu

Pet policies based on origin or destination
Restricted dog breeds: Strong-jawed Restriction details Travel conditions
American Bully Applies to adult dogs of these breeds
  • IATA CR82 reinforced crate is required for travel, except for puppies up to six months old and less than 60 pounds (27 kg), which do not require the CR82 crate
  • For more details, see our reinforced crate information
American Pit Bull/Pit Bull Terrier
American Staffordshire Terrier/Amstaff
Belgian Malinois
Ca de Bou/Perro de Presa/Mallorquin/Mallorquin Mastiff
Dogo Argentino
Fila Brasiliero/Brazilian Mastiff/Cao de Fila
Presa Canario/Presa de Presa Canario/Canary Mastiff
Staffordshire Bull Terrier/”Staffys”
Tosa/Tosa Ken/Tosa Inu/Japanese Mastiff/Japanese
Tosa

Pet policies based on origin or destination
Other animal restrictions Restriction details Travel conditions
Adult poultry (chickens) Adult poultry will not be accepted by PetSafe at any time Not applicable
Giant rabbits Continental Giant rabbits will not be accepted by PetSafe at any time. Flemish Giants and other large breed rabbits will be accepted for travel.
Piglets Piglets less than eight weeks old will not be accepted by PetSafe at any time Restrictions do not apply to piglets eight weeks or older
Non-human primates Applies to all non-human primates
  • Will only be transported within the 50 U.S. states to, from and between zoos and sanctuaries
  • International shipping is not permitted
  • Not accepted for shipping by the pet industry or between individuals
Sugar gliders Heat restriction: not accepted by May 15 – September 15 September 16 – May 14: Animals are accepted only if forecasted temperature on itinerary is 85°F or less