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Club and lounge access

See how you can spend time in a United Club location during your travels, and if you have an international itinerary, find out if you’re eligible to visit a United Global First Lounge or an arrivals facility.

Access policy changes
Beginning August, 18, 2016, all United Club members, their guests, and United Club one-day pass holders are eligible to access United Club locations only when they have a flight arriving or departing on any airline the same day, and must show a boarding pass for entry. See the complete United Club terms and conditions, including new information for members of the U.S. military.

Please note that access policies vary by airline. Customers who purchased tickets through a Star Alliance member airline other than United should consult the specific airline’s policy or the Star Alliance lounge policy to see if they are able to access a lounge or club location.

United Club

Premium cabin customers

All eligible customers must be traveling on an internationalFootnote itinerary or on a p.s.® Premium Service flight, available on select transcontinental routes. Customers can access United Club locations throughout their itinerary, within 24 hours of arrival or departure. Please present a United boarding pass for travel within 24 hours.Footnote

Premium cabin customers
Class of service Access requirements and eligibility informationFootnote Guests
United Global FirstSM A boarding pass for travel in United Global First 1
United BusinessFirst® A boarding pass for travel in United BusinessFirst

Customers on p.s. Premium Service flights may only access United Club locations at the origin and destination of their p.s. flights.
0
United Business® A boarding pass for travel in United Business

Customers may access United Club locations at connecting airports and their final destination.
0
First class on a Star AllianceTM member airline A boarding pass for travel in First class on a Star Alliance member airline

Customers may only access a United Club location at the departure airport for their First class flight.Footnote
1
Business class on a Star Alliance member airline A boarding pass for travel in Business class on a Star Alliance member airline

Customers may only access a United Club location at the departure airport for their Business class flight.Footnote
0

Introducing United PolarisSM

We’re reimagining the business class experience from lounge to landing to bring you the best sleep in the sky. As part of this enhanced service, United Polaris customers will be invited to visit new dedicated lounges at select airports beginning in late 2016. Learn more at united.com/polaris

Star Alliance Gold status

Star Alliance Gold status
Airline Access requirements and eligibility informationFootnote Guests
United
  • A valid Star Alliance Gold membership card and a boarding pass for travel within 24 hours on an internationalFootnote flight operated by a Star Alliance member airline (does not have to be the same itinerary)

    OR

  • A boarding pass showing Star Alliance Gold status, for travel within 24 hours on an internationalFootnote flight operated by a Star Alliance member airline (does not have to be the same itinerary)
1

The guest must also be traveling on a flight operated by a Star Alliance member airline and departing from the same airport.
All other Star Alliance member airlines
  • A valid Star Alliance Gold membership card and a same-day boarding pass for travel on a flight operated by a Star Alliance member airline and departing from the same airport

    OR

  • A same-day boarding pass showing Star Alliance Gold status, for travel within 24 hours on a flight operated by a Star Alliance member airline and departing from the same airport
1

The guest must also be traveling on a flight operated by a Star Alliance member airline and departing from the same airport.

United Club membership and one-time pass

United Club membership and one-time pass
Type of access Access requirements and eligibility informationFootnote Guests
United Club membership

(Including MileagePlus credit card membership)

  • A boarding pass with valid United Club membership number listed OR
  • A valid United Club membership card and ID or boarding pass OR
  • A valid United Club membership number and ID or boarding pass
2 adults or 1 adult and dependent childrenFootnote
United Club one-time pass
  • A valid mobile or paper United Club one-time pass OR
  • A valid 15-digit one-time pass number
*Currently unavailable for purchase or redemption at the United Club location near Gate B18 at Chicago O’Hare
0

Other

Other
Type of access Access requirements and eligibility information Footnote Guests
Active U.S. military personnel Valid military identification and boarding pass for travel within 24 hours on a United- or United Express-operated flight. 0
Amtrak ClubAcela® A valid Amtrak Guest Rewards® Select PlusSM member card 1 adult and children under 21
Air Canada Maple LeafTM Club membership

A valid Air Canada Maple Leaf Club membership card and a boarding pass for a flight operated by a Star Alliance member airline and departing from the same airport

Maple Leaf Club North America members can access United Club locations in the U.S. only.
Maple Leaf Club Worldwide members can access all United Club locations.

Guests allowed for Air Canada Maple Leaf Club North America members: 0

Guests allowed for Air Canada Maple Leaf Club Worldwide members: 1

Select customers on Aer Lingus flights A boarding pass for travel through Chicago O'Hare in Business class on an Aer Lingus codeshare flight operated by United

Customers can access United Club locations in the U.S. only.
0

United Global First Lounges

United Global First Lounges
Class of service Access requirements and eligibility information Guests
United Global First A boarding pass for travel within 24 hours in United Global First

Customers can access the lounge at their departure and connecting airports.
1
First class on a Star Alliance member airline A same-day boarding pass for travel in First class on a Star Alliance member airline

Customers can access the lounge only at their departure airport.
1

Arrivals lounges

The information below outlines the access policy only for the United Arrivals Lounge in San Francisco. United Global First and United BusinessFirst customers arriving by noon on a same-day ticket may use the Arrivals Lounge, but guests are not permitted.

The arrivals facility at London Heathrow is a shared space and provides access only to certain customers traveling on a same-day ticket arriving before noon. Guests are not permitted to access the arrivals facility at London Heathrow.

Arrivals lounges
Class of service or
MileagePlus status
Access requirements and eligibility information
United Global First A boarding pass for travel in United Global First
United BusinessFirst A boarding pass for travel in United BusinessFirst
United Global Services® members A United Global Services member card and United boarding pass for travel in any class of service on a long-haul internationalFootnote flight or in United BusinessFirst on a p.s. flight

Additional access information

Pets

Service animals are accepted into most United Club and United-operated lounge locations; all other pets must remain in a kennel while in the Club.

Expired passes

President's Club® and Red Carpet Club one-day passes are no longer valid for access to United Club locations.

Customer name on card

All membership cards and boarding passes must be in the customer's name.

Footnotes

1An international itinerary includes travel to or from any destination outside the 50 United States. Travel to or from Canada, the Caribbean, Central America, Guam and Mexico are considered international itineraries for the purposes of United Club access. Return to reference

2Effective August 18, 2016, all United Club customers, including members, are eligible to access United Club locations only when they have a flight arriving or departing on any airline the same day, and must show a boarding pass for entry. Customers who are accessing United Club locations to use a conference room do not need a boarding pass for entry. See the complete United Club terms and conditions Return to reference

3Access is not allowed for customers with discounted industry, airline or staff travel tickets, unless specifically stated. Return to reference

4Dependent children are considered to be those under 21 years of age. Return to reference