Can I make changes to my reservation after I have purchased it?
Yes, you may make changes to most reservations in Manage Reservations after purchasing. Please note that a change fee may apply.
How do I find a receipt for a flight?
For an upcoming trip or one that took place within the past seven days, select your reservation in Manage Reservations and click the View Receipt or Add E-mail Address and Request Receipt links. For a trip that took place more than seven days ago, please request a past receipt.
Can I upgrade my reservation to United Business®, United First® or United PolarisSM business class seating?
Yes, using the Upgrade Reservation Using Miles feature you can redeem MileagePlus miles to request an upgrade to a premium cabin on all eligible United or United Express flights. Depending on the region and booking class of your Economy ticket, you may also need to pay a co-pay to request an upgrade. See the MileagePlus Upgrade Awards page for more information.
What is an Email Summary?
Send your flight itinerary to a third party (without payment details) using Email Summary. You can send a summary to up to 20 email addresses.
Can I change my assigned seat?
Yes, click on the View/Change Seat link under the listed passengers and select your desired seat.
Can I include my in-cabin pet in my reservation?
Yes, on the View Current Reservation page you can select Add Pet to add your pet traveling in-cabin to your existing reservation. United allows domesticated cats, dogs, pet rabbits and household birds to be carried in the aircraft cabin on all flights within the U.S. (except to/ from Hawaii). An in-cabin pet may be carried instead of a carry-on bag and is subject to a service charge each way. In-cabin pets can be booked online or by calling the United Customer Contact Center at 1-800-UNITED-1 (1-800-864-8331). For additional information, please visit the Traveling with Animals page.
Do you offer special assistance for customers with disabilities?
Yes, you can place a special needs request on the Traveler Details page during the booking process. See Customers with Disabilities for details. Please note some special needs assistance is not available on all flights due to aircraft type or other considerations.
Can I cancel my reservation on united.com?
Yes, if your plans change and you prefer not to change your itinerary immediately, you may cancel the reservation and return to it later to make flight changes for up to one year from the date of issue. A change fee may apply.
When can I check in for my flight?
On united.com and the United app, you can receive your boarding pass up to 24 hours before your flight. You can also review or change your seats, confirm Premier upgrades (where applicable), plus get everything you need to go straight to the gate. The latest possible time for check-in, baggage check and boarding may vary based on your departure airport and destination. Learn more about our check-in and boarding requirements.
I purchased tickets for several travelers, but now one of them wants to extend their trip. What can I do?
To change flights for a specific traveler's itinerary when the change does not apply to all travelers, the current reservation must be divided. This gives the specific traveler their own reservation. To divide the reservation, select Separate Travelers in passenger details on the View Current Reservation page.
What is United's flight status notification subscription service?
United offers a complimentary flight status notification subscription service that will send an alert to your email inbox and/or mobile device to inform you of your flight's status (on time, delayed or canceled*) and when you can check in online. You may register for this flight reminders service in your Account Profile under Manage Profile and Email Subscriptions.
* United Airlines works to ensure you receive accurate flight status information as requested. However we cannot guarantee the timeliness or reliability of email over the Internet. The MileagePlus number must be in the itinerary/passenger name record at time of booking. Situations may change quickly and many factors affect our scheduled operations. Please be aware that a flight listed as "delayed" may in some circumstances depart "on time." To facilitate compliance with FAA directives and in accordance with United's Contract of Carriage, United has the right to cancel reservations of any passenger who fails to present himself/herself at the loading gate for boarding at least 15 minutes before the scheduled departure time of the flight even if the passenger has checked in for the flight at another location designated for such purposes. United Airlines, Inc. is not responsible for damages resulting from the failure of flights to depart or arrive at the times stated or for errors or omissions of data.