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Requesting mileage credit for non-airline partners

When submitting a request, please make sure to include your full name, your MileagePlus number and photocopies of the documents required by the partner.

If you would like to request mileage credit from United, a partner airline or a rail partner, visit the main Requesting Mileage Credit page for complete details.

Hotel partner contact information

Best Western International

Best Western Rewards®

Request missing mileage credit online

P.O. Box 42007
Phoenix, AZ 85080-2007

Please mail copies of your itemized hotel receipt and/or your Best Western Rewards Tracking Form to the above address if you provided your Best Western Rewards card or member number at the time of your Best Western stay and have not seen miles posted to your account within 30 days.

Phone: 1-800-237-8483
Fax: 1-623-780-6988, attn: Best Western Rewards Desk

Carlson Hotels Worldwide

Includes Radisson and Radisson Blu Hotels & Resorts, Park Plaza, Country Inns & Suites By Carlson and Park Inn

Carlson Hotels Worldwide
Customer Service
11340 Blondo St.
Omaha, NE 68164

Please include guest name, hotel name, date of arrival and copy of hotel folio. Credit card receipts will not be accepted.
Phone: 1-888-333-3333

Choice Hotels International

Includes Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay, Econo Lodge, Rodeway Inn and Ascend Collection

Choice Service Center
Grand Junction, CO 81503
Phone: 1-888-770-6800
Fax: 1-970-257-1062
Email: ihelp@choicehotels.com

Hilton HHonors

Includes Hilton, Hilton Garden Inn, Conrad Hotels, Doubletree Hotels, Suites, Resorts and Clubs, Embassy Suites, Hampton Inn/Suites, Homewood Suites, Home2 Suites by Hilton and Hilton Grand Vacations

Phone: 1-800-548-8690 (U.S. and Canada)
Fax: 1-972-788-1818

U.S. address

Hilton HHonors Service Center
P.O. Box 9003
Addison, TX 75001

International addresses

Europe:

4 Cadogan Square, Cadogan Street
Glasgow, G2 7PH
United Kingdom

Japan:

HHonors Customer Care
Sumitomo Fudosan Shinjuku Grand Tower 8 Fl.
8-17-1 Nishi-Shinjuku
Shinjuku-ku, Tokyo 160-6108, Japan
Phone: +81(0)3-6679-7777 (Japan)

When requesting mileage credit

MileagePlus members should provide the following information when requesting mileage credit: guest name, MileagePlus number, hotel name, stay period, room number and hotel folio copy (if available).

Hyatt Hotels and Resorts

Includes Hyatt Hotels & Resorts, Hyatt Place, Park Hyatt, Andaz and Summerfield Suites

Phone: 1-800-30 HYATT (1-800-304-9288)
Fax: 1-402-593-9449

Gold Passport Customer Service
P.O. Box 27089
Omaha, NE 68127-0089

La Quinta Inns & Suites

Returns Service Center phone: 1-800-642-4258

La Quinta Returns Service Center
909 Hidden Ridge, Suite 600
Irving, TX 75038

Fax: 1-214-596-6004
Email: LaQuintaReturns@laquinta.com

Please include member name, MileagePlus/La Quinta Returns account numbers, address, hotel folio with hotel name, check-in and check-out dates and room rate paid on all correspondence.

Le Meridien

If you did not present your MileagePlus number at check-in, you can still request credit for miles after your stay. The dates of your stay must be within one year of the date of departure for this request to be processed.

Request missing mileage credit online

Or mail a copy of your bill showing the dates of stay, your name, address, phone number, rate and your MileagePlus number to:

Attn: Retros
Starwood Corporate Services
P.O. Box 141609
Austin, TX 78714-1609

You will hear from us only if your request cannot be processed. Otherwise, your miles will be processed in 6 to 8 weeks.

Please note: You cannot receive both frequent flyer miles and Starpoints® for the same stay. If you have already received Starpoints, we will be unable to credit miles for your stay.

Marriott Hotels & Resorts

Includes Marriott Hotels & Resorts, Courtyard, Fairfield Inn, JW Marriott Hotels & Resorts, Renaissance Hotels, Resorts and Suites, Residence Inn, SpringHill Suites, TownePlace Suites, Autograph Collection and Marriott Vacation Club

U.S. Office

Phone: 1-801-468-4000 or 1-801-442-3354
Fax: 1-801-468-4033

Marriott Rewards Customer Service
310 Bearcat Dr.
Salt Lake City, UT 84115-2544

London Office

Phone: 011 44 207 584 5500
011 49 699 508 6492 (German-speaking customers)
Fax: 011 44 171 591 1130

Marriott Rewards
Bowater House West, 4th Floor
114 Knightsbridge, London SW1X 7LT

Dubai Office

Phone: 011 971 4 265 1990
Fax: 011 971 4 265 1849

Marriott Rewards
New Hamarian Office Bldg., 5th Floor
P.O. Box 25455
Abu Baker Al Siddique Rd.
Al Murghabat Area Diera
Dubai, United Arab Emirates

Tokyo Office

Phone: 011 81 3 5405 1513
Fax: 011 81 3 5472 3600

Marriott Rewards
Urban Shinbashi Building, 7th Floor
4-5-1 Shinbashi
Minato-Ku, Tokyo 105-0004
Japan

IHG Priority Club Rewards

Includes Candlewood Suites, Crown Plaza Hotels and Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Intercontinental Hotels and Resorts, Hotel Indigo and Staybridge Suites

Phone: 1-888-211-9874

Attn: Priority Club Service Center
P.O. Box 30320
Salt Lake City, UT 84130-0320

Please include member name, account number, address, hotel folio with hotel name, check-in and check-out dates and room rate paid on all correspondence.

Shangri-La Hotels & Resorts

Includes Traders Hotels

Shangri-La Hotels & Resorts
Missing Award Miles Claims
c/o Kowloon Shangri-La Hotel
64 Mody Road, Basement 2
Kowloon, Hong Kong

Email: ffp_cro@shangri-la.com
Fax: 011 852 2707 6088

MileagePlus members should provide the following information when requesting missing mileage: name, MileagePlus number, hotel name, stay period, room number and hotel invoice copy.

Starwood Hotels & Resorts Worldwide, Inc

Includes Sheraton Hotels and Resorts, Four Points by Sheraton, St Regis Hotels and Resorts, W Hotels, Le Meridien The Luxury Collection, aloft, element and Westin Hotel and Resorts

Request missing mileage credit online

Corporate Customer Service
P.O. Box 141609
Austin, TX 78714-1609
Fax: 1-519-633-4931

Taj Hotels Resorts and Palaces

Oxford House, 2nd Floor
15/17 N F Road, Apollo Bunder
Mumbai 400 001, India

Phone: +91 22 6665 1059
Fax: +91 22 2284 6683
E-mail: frequentflyer@tajhotels.com

Please include member name, account number, address, hotel folio with hotel name, check-in and check-out date, room type and room rate

Wyndham Rewards®

Includes Wyndham Hotels and Resorts®, Ramada®, Days Inn®, Super 8®, Wingate® by Wyndham, Baymont Inn & Suites®, Microtel Inns & Suites®, Hawthorn Suites®, Howard Johnson®, Travelodge® and Knights Inn®

Phone: 1-866-WYN-RWDS (1-866-996-7937)

Wyndham Rewards Member Services
P.O. Box 4888
Aberdeen, SD 57402-4888

Car and ground transportation partner contact information

Dollar Rent A Car

Request missing mileage credit online.

Email: frequent_travelers@hertz.com
Phone: 1-800-800-6080

Address:
Dollar Rent A Car
Attn: Frequent Traveler Department
P.O. Box 268899
Oklahoma City, OK 73126-8899
Please include a copy of your rental agreement and your membership number.

ExecuCar

To request a mileage credit, contact ExecuCar Customer Care Advocates via email, phone or mail. Include your name, date of travel, confirmation number and mileage amount. Credit valid for online reservations only.

Email: customercare@supershuttle.net
Phone: 1-888-888-6025

Address:
SuperShuttle
Attn: Customer Care
8930 S. Beck Avenue Suite 101
Tempe, AZ 85284

Hertz

Request missing mileage credit online.

Email: frequent_travelers@hertz.com

Address:
Hertz
Attn: Frequent Traveler Department
P.O. Box 268899
Oklahoma City, OK 73126-8899
Please include a copy of your rental agreement and your membership number.

SuperShuttle

To request mileage credit, contact SuperShuttle Customer Care Advocates via email, phone or mail. Include your name, date of travel, confirmation number and mileage amount. Credit valid for online reservations only.

Email: customercare@supershuttle.net
Phone: 1-888-888-6025

Address:
SuperShuttle
Attn: Customer Care
8930 S. Beck Avenue Suite 101
Tempe, AZ 85284

Thrifty Car Rental

Request missing mileage credit online.

Phone: 1-800-777-4761
Email: frequent_travelers@hertz.com

Address:
Thrifty Car Rental
Attn: Frequent Traveler Department
P.O. Box 268899
Oklahoma City, OK 73126-8899
Please include a copy of your rental agreement and your membership number.

Credit card partner contact information

MileagePlus Visa and MasterCard mileage credit

For mileage credit requests, please call Chase at 1-800-537-7783. Please be prepared to provide your credit card account number.

Chase
Attn: Corr Specialty
MS IL1-6155
2500 Westfield Drive
Elgin, IL 60123

Additional partner contact information

MileagePlus® Dining

Note: You have 90 days to submit credit from the date of the original transaction.

Call 1-800-555-5116 or send your full name and MileagePlus number and a copy of your dining receipt from the restaurant.

Rewards Network
300 South Park Road, Suite 300
Hollywood, FL 33021

Energy Plus™

MileagePlus miles will automatically post within 2-4 weeks after the close of each billing cycle. If you do not receive your miles, please contact the Energy Plus Customer Care team.

Note: Activation bonus miles are earned after two months of service and ongoing miles are earned after each billing cycle.

Email: service@energypluscompany.com
Phone: 1-877-320-0356

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