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Commonly asked questions

Before you call, we recommend seeing if your question is answered here.

  1. How do I change my ticket?
  2. What are United's baggage policies?
  3. How do I change my seat assignment?
  4. How can I find my MileagePlus number or PIN/password?
  5. How do I request missing MileagePlus award miles?
  6. Is my flight on time?
  7. What is United's refund policy?
  8. How many award miles do I need for a MileagePlus award ticket?
  9. Can I travel with my pet?
  10. How can I request an upgrade?

Contact information

Select a topic to find out how to contact the right team for assistance.

  • Flight reservations

    For information relating to: flight reservations and changes, special travel needs, groups, meetings, United PerksPlusSM, flight status and Web support

    Flight reservations

    U.S. and Canada reservations assistance

    Phone number 1-800-UNITED-1 (1-800-864-8331)
    For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page.


    Reservations assistance for the hearing impaired
    Hearing impaired (Tli/TTY): 1-800-323-0170 from the U.S. and Canada

    View additional U.S. and Canada contact options

    Worldwide reservations assistance

    View international contact options

    Service charge information
    Service charges for ticketing with a United representative in the 50 United States and Canada are $25 by phone, $30 at a City Ticket Office and $35 in person at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on MileagePlus status level. The ticketing service charge does not apply for tickets purchased on

    Specialty desks
    Special Travel Needs | United Groups and United Meetings | United PerksPlus | Web Support

    Flight arrival and departure information
    Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-800-824-6200 from the U.S. and Canada

  • MileagePlus® Service Center

    For information relating to: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries

    Mileage Plus Service Center
    View contact options

  • United products and services

    For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United ClubSM, Hemispheres magazine advertising, trip insurance and the carbon offsetting program

    Car reservations
    View contact options

    Hotel reservations
    View contact options

    United Vacations
    For vacation packages purchased in the U.S. or Canada for any destination worldwide:

    Email Email United Vacations
    View more contact options

    Phone number 1-888-854-3899 from the U.S. and Canada
    Monday - Sunday 7:00 a.m. - 11:00 p.m. Central time

    For vacation packages purchased in Japan for any destination worldwide:

    Email Email United Vacations

    Phone number 0120-981-241 (Toll-free from Japan)
    Monday - Sunday 10:00 a.m. - 6:00 p.m. Japan Standard Time
    Closed on year-end and New Year holidays

    United Cruises
    Email Submit email form
    View more contact options

    Phone number 1-800-211-2039 from the U.S. and Canada

    United ClubSM airport lounges
    Email Email United Club
    View more contact options

    Phone number 1-866-UA-CLUBS (1-866-822-5827) from the U.S. and Canada

    Hemispheres magazine advertising information
    Email Email United Media
    View more contact options

    Trip insurance
    Email Email Allianz
    View more contact options

    Phone number 1-866-456-3104 from the U.S. and Canada

    Carbon offsetting program
    Email Email Sustainable Travel International
    View more contact options

    Phone number 1-503-488-5500
    (Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time)

  • Damaged, delayed or lost baggage, and lost items

    For information relating to: baggage liability, reporting lost articles, damage to checked baggage or missing items from checked baggage, initiating a baggage claim and tracking the progress on an existing inquiry

    Damaged, delayed or lost baggage, and lost items

    View contact forms and policy information
    Phone number 1-281-821-3526
    Phone number 1-800-335-2247 (Toll-free from the U.S. and Canada; Service is available in English and Spanish only)
    Phone number 011-866-563-3244 (Toll-free from Mexico)
    Phone number Country access code + 800-33-55-2247 (Toll-free from Asia Pacific and Europe)

  • Refunds

    For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets

  • Customer Care

    For questions or feedback regarding United or a United travel experiences

    Customer Care
    View contact options

  • Cargo and animal transportation

    United Cargo and QUICKPAK
    View contact options

    PetSafe® animal transportation
    View contact options

    In-cabin pet transportation
    Phone number 1-800-UNITED-1 (1-800-864-8331) from the U.S. and Canada

  • Company information

    For information relating to: corporate headquarters, Investor Relations, United Services and media inquiries

    Corporate Headquarters
    Address and location information

    Investor Relations
    View contact options

    Media inquiries

    Members of the news media may contact us using the information below.
    Email Email Media Relations

    Bug bounty program