For information relating to: flight reservations and changes, special travel needs, groups, meetings, United PerksPlus®, flight status and web support
U.S. and Canada reservations assistance
For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page.
Telecommunication device for the deaf or Teletypewriter
TDD/TTY: 1-800-323-0170 if you are calling from the U.S. and Canada
Service charge information
If you book your flight on united.com, you won’t have to pay a ticketing service charge. If you book with a United representative by phone or in person in the 50 United States and Canada, service charges are $25 by phone, $30 at a City Ticket Office and $50 at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on United MileagePlus® Premier® status level.
Flight arrival and departure information
Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-877-624-3653 from the U.S. and Canada.
For information about: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries
For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United Club℠, Hemispheres magazine advertising, trip insurance and the carbon offsetting program
For vacation packages purchased in the U.S. or Canada for any destination worldwide:
Phone number 1-888-854-3899 if you're calling from the U.S. and Canada
Monday - Sunday 7:00 a.m. - 11:00 p.m. Central time
FOR VACATION PACKAGES PURCHASED IN JAPAN FOR ANY DESTINATION WORLDWIDE:
0120-981-241 (toll-free if you're calling from Japan)
Monday - Sunday 10:00 a.m. - 6:00 p.m. Japan Standard Time
Closed on year-end and New Year holidays
Phone number 1-800-211-2039 if you're calling from the U.S. and Canada
Phone number 1-866-UA-CLUBS (1-866-822-5827) if you are calling from the U.S. and Canada
United Signature Service℠
Hemispheres magazine advertising information
Phone number 1-877-934-8308 if you are calling from the U.S. or 1-877-624-8196 if you are calling from Canada
Carbon offsetting program
Phone number 1-503-488-5500 if you are calling the U.S. and Canada
(Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time)
For information about: baggage liability, reporting lost articles, damage to checked bags or missing items from checked bags, initiating a baggage claim and tracking the progress on an existing inquiry
1-877-437-6758 (Toll-free if you are calling from the U.S. and Canada; Service is available in English and Spanish only)
Country access code + 800-33-55-2247 (Toll-free if you are calling from Asia Pacific and Europe)
For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets
For questions or feedback regarding United or a United travel experience:
For information relating to: corporate headquarters, Investor Relations, United Services and media inquiries
Members of the news media may contact us using the information below.
If you have a disability, you can call United's 24-hour Accessibility Desk within the U.S. or Canada, or from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk.