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We remain passionate about connecting the world safely. United CleanPlus is our commitment to delivering industry-leading cleanliness, plus putting health and safety at the forefront of our entire customer experience.

There are three pillars, or commitments, that make up United CleanPlus: delivering industry-leading cleaning, prioritizing your well-being and innovating for a healthier tomorrow.

United CleanPlus is more than just our commitment to cleanliness — this program encompasses our efforts dedicated to the health and safety of our customers and employees.

First, we deliver industry-leading cleanliness by demonstrating our continued efforts to enhance and improve our cleaning processes, such as state-of-the-art circulation systems and cabin sanitation. In addition, we’re prioritizing your well-being by addressing the overall safety and health of our customers and employees, such as practices adhering to CDC guidelines, reducing touchpoints and requiring face coverings. We’re also innovating for a healthier tomorrow by showing our progress and developments in creating the safest travel journey for all customers and employees in a rapidly changing world.

We’ve teamed up with the experts from Clorox and Cleveland Clinic to raise the bar in bringing you a safe and clean travel experience. We’ll seek input from our trusted partners on these new initiatives together to ensure we’re providing the best possible solutions.

We’re leveraging the cleaning and disinfecting expertise and suite of products from Clorox to continue our efforts to deliver an industry-leading standard of cleanliness.

As leaders in the cleaning and disinfection space for over 100 years, Clorox is working closely with us to institute an exemplary facilities cleaning program, redefine disinfection protocols and equip customers with amenities that support a healthy and safe environment throughout the travel journey.

Yes. As part of our partnership, we’ll be working closely with the experts at Clorox to identify and leverage their suite of products on surfaces throughout our travel journey where most effective.

We consulted with experts at Cleveland Clinic to provide guidance on the airline’s policies and procedures – from mandatory face coverings, to touchless kiosks, to social distancing – and ensure they meet or exceed industry standards. Medical experts from Cleveland Clinic will also advise on new technologies, training development and quality assurance programming.

For everyone's safety, all United travelers are required to wear a face covering that fully covers both their nose and mouth during their entire flight, unless they're eating or drinking. We’re also requiring travelers to wear face coverings in the airport, including at United customer service counters and kiosks, United Club℠ locations, our gates and our baggage claim areas. A face shield alone does not count as a face covering. United representatives will have masks available for those who need one. Travelers who aren't wearing their masks may be refused transport and could also lose their travel privileges on future United flights. Learn more by reading our FAQs about face coverings

Only children younger than 2 years old aren’t required to wear a mask in the airport or on board. Learn more on the CDC website

We’ve added a step to the check-in process called the “Ready-to-fly checklist.” You’ll be required to read this checklist, acknowledge you don’t have symptoms for COVID-19 and agree to follow our policies. Here’s how it’ll look when you check in:

Ready-to-fly checklist

As part of our United CleanPlus program and in partnership with Cleveland Clinic and Clorox, we aim to provide our customers and employees with a safe travel experience.

To confirm that you’re ready to travel, please review the statements below, which follow Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines. (Note that WHO and/or CDC guidelines may change in the future.)

All travelers checking in acknowledge:

• You must wear a face covering that fully covers both your nose and mouth during your entire flight, unless you're eating or drinking, for the safety of everyone. A face shield alone does not count as a face covering. Travelers who aren't wearing their face coverings on board may lose their travel privileges on future United flights. Small children, travelers with medical conditions or disabilities that prevent them from wearing a face covering, and those who cannot remove or put on a face covering are exempt.
• You have not been diagnosed with COVID-19 in the last 21 days.
• You have assessed yourself for COVID-19-related symptoms, and have experienced none of the following in the last 14 days:
  • Known temperature of 38 C/100.4 F or higher
  • Cough (excludes symptoms from a pre-existing condition)
  • Shortness of breath/difficulty breathing (excludes symptoms from a pre-existing condition)
  • Chills
  • Muscle pain
  • Sore throat
  • Recent loss of taste or smell
• You have not been denied boarding by another airline due to COVID-19 exposure in the last 14 days.
• You have not had close contact with someone who tested positive for COVID-19 in the last 14 days.

If anyone does not meet these criteria, we ask that you reschedule your trip. Please call 1-800-UNITED-1 (1-800-864-8331) or your local Customer Contact Center for your options.

This checklist may change as we continue to innovate for a healthier tomorrow.

Our automated assistant can answer your questions about our United CleanPlus program, airport cleanliness and safety, cleaning procedures for our planes, face coverings and more. Just text “Clean” to FLYUA (35982) and choose from questions or topics that you’d like to learn more about, and our automated assistant will send you answers.

Messaging and data rates may apply, and the automated assistant can only be reached from a U.S. phone number within the U.S.