El impacto del COVID-19 en los viajesQueremos asegurarnos de que reciba la asistencia que necesita. Si planeaba viajar próximamente y desea efectuar cambios, visite la página Mis viajes o la aplicación de United y siga estas instrucciones paso a paso. Visite nuestra página de Avisos importantes para acceder a información sobre las opciones de flexibilidad para viajar adicionales.
Aunque nos encanta que nuestros clientes se comuniquen con nosotros, a continuación, hemos respondido algunas preguntas comunes para ahorrarle una llamada telefónica. Nuestra página de Preguntas frecuentes e información útil también puede ayudarlo a resolver sus dudas.
Contamos con varios equipos que están disponibles para ayudarlo. Busque entre los siguientes temas para encontrar el adecuado.
Si llama desde fuera de EE. UU. y Canadá, vea las opciones de contacto internacionales.
For information relating to: flight reservations and changes, special travel needs, groups, meetings, United PerksPlus®, flight status and web support
Phone number1-800-490-2021
For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page.
TDD/TTY: 1-800-323-0170 if you are calling from the U.S. and Canada
View additional U.S. and Canada contact options
If you book your flight on united.com, you won’t have to pay a ticketing service charge. If you book with a United representative by phone or in person in the 50 United States and Canada, service charges are $25 by phone, $30 at a City Ticket Office and $50 at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on United MileagePlus® Premier® status level.
Special Travel Needs | United Groups and United Meetings | United PerksPlus
Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-877-624-3653 from the U.S. and Canada.
For information about: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries
For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United Club℠, Hemispheres magazine advertising, trip insurance and the carbon offsetting program
For vacation packages purchased in the U.S. or Canada for any destination worldwide:
Phone number 1-888-854-3899 if you're calling from the U.S. and Canada
Monday - Sunday 7:00 a.m. - 11:00 p.m. Central time
0120-981-241 (toll-free if you're calling from Japan)
Monday - Sunday 10:00 a.m. - 6:00 p.m. Japan Standard Time
Closed on year-end and New Year holidays
Submit email form
View more contact options
Phone number 1-800-211-2039 if you're calling from the U.S. and Canada
Email United Club
View more contact options
Phone number 1-866-UA-CLUBS (1-866-822-5827) if you are calling from the U.S. and Canada
Email United Media
View more contact options
Phone number 1-877-934-8308 if you are calling from the U.S. or 1-877-624-8196 if you are calling from Canada
Email Sustainable Travel International
View more contact options
Phone number 1-503-488-5500 if you are calling the U.S. and Canada
(Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time)
For information about: baggage liability, reporting lost articles, damage to checked bags or missing items from checked bags, initiating a baggage claim and tracking the progress on an existing inquiry
View contact forms and policy information
1-281-821-3526
1-877-437-6758 (Toll-free if you are calling from the U.S. and Canada; Service is available in English and Spanish only)
001-866-563-3244
Country access code + 800-33-55-2247 (Toll-free if you are calling from Asia Pacific and Europe)
For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets
For questions or feedback regarding United or a United travel experience:
1-800-UNITED-1 (1-800-864-8331) if you are calling from the U.S. and Canada
For information relating to: corporate headquarters, Investor Relations, United Services and media inquiries
Address and location information
Members of the news media may contact us using the information below.
If you have a disability, you can call United's 24-hour Accessibility Desk within the U.S. or Canada, or from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk.
