The process for requesting missing credit varies, depending on what type of flight or purchase the credit is for. Please use the instructions and links below to determine the right process and submit your request.
Mileage and Premier qualifying credit (where applicable) should be reflected in your account within 48 hours after travel is completed. If your flight credit has not posted after five days, submit a request for credit using the form at the bottom of the page.
New MileagePlus members may request mileage and Premier qualifying credit (where applicable) for flights completed on United and United Express up to six months prior to their enrollment date. To request mileage credit for flights more than 30 days and up to six months prior to their enrollment date, contact the MileagePlus Service Center to process this request.
For flights on Star Alliance member airlines and other partner airlines, it may take up to 7 days for mileage and Premier qualifying credit (where applicable) to display in your account due to variations in processing times across the wide network of member airlines. For flights on Virgin Australia, it may take up to 14 days for mileage to display in your account. View the full list of Star Alliance member airlines and other partner airlines.
If your credit has not been posted after 7 days or 14 days (Virgin Australia), submit a request for credit using the form at the bottom of the page. In some instances, additional documents may be required to complete your request. If supporting documents are required, you will be prompted to upload files (.gif, .jpg, .pdf, .png or .tif).
Exceptions for ANA, Azul, Eurowings, and JSX;
- For ANA-operated flights within Japan that do not have a ticket number, enter "2050000000000" in the ticket number field
- For Azul-operated flights within Brazil that do not have a ticket number, enter "5770000000000" in the ticket number field.
- For Eurowings-operated flights within Europe that do not have a ticket number, enter "1040000000000" in the ticket number field.
- For JSX operated flights that do not have a ticket number, enter “5690000000000” in the ticket number field. If you have any other ticket receipts or boarding passes without a ticket number, please submit a request using the MileagePlus contact form.
Posting times may vary among our extensive network of non-airline partners. It may take up to eight weeks for non-airline partner mileage credit to be reflected in your account. Please keep your receipts and any other relevant documents until the mileage credit appears on your MileagePlus statement.
If your mileage credit has not been posted after eight weeks, you can submit a missing mileage request. Select the applicable link below to learn more.
Car and ground transportation partners
MileagePlus credit card partners
Premier qualifying points credit for Economy Plus subscription purchases should display in your account within 48 hours of purchase or gift activation. If you have not yet received credit for an Economy Plus subscription, submit a request for credit. Requests may be submitted up to 12 months after the date of your subscription purchase.
Request flight credit
You may request credit for up to four flight segments at one time. Requests may be submitted up to 12 months after the date of your flight.
For United-operated flights, you only need to enter the 13-digit ticket number. If you have more than four flight segments on your itinerary, you need to enter each ticket number.
For flights operated by an airline partner, you'll also enter the 13-digit ticket number. If the ticket number is available in our system, then the flight information will be presented for you to submit. If the ticket information is not in our system, you'll need to enter additional information along with the ticket number.
The required information is located on your boarding pass stub and ticket receipt and should be entered exactly as displayed on the document.
To request credit you must first sign in to your MileagePlus account.